Team associate vs customer service retail associate

The differences between team associates and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a team associate has an average salary of $31,822, which is higher than the $30,002 average annual salary of a customer service retail associate.

The top three skills for a team associate include PET, reservations and kids. The most important skills for a customer service retail associate are POS, customer service, and customer orders.

Team associate vs customer service retail associate overview

	Team Associate	Customer Service Retail Associate
Yearly salary	$31,822	$30,002
Hourly rate	$15.30	$14.42
Growth rate	-	-
Number of jobs	362,158	580,336
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Average age	41	41
Years of experience	-	-

What does a team associate do?

A team associate is responsible for organizing supply stock and performs cleaning duties to maintain a pleasant shopping experience for the customers. Team associates are usually employed in a shopping industry, providing the best customer service for the consumers by responding to their inquiries and concerns and directing them to their specific needs. They also convey promotional offers and featured products to the consumers, requiring them to have excellent communication and negotiation skills to help the business generate revenues and increase profitability.

What does a customer service retail associate do?

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Team associate vs customer service retail associate salary

Team associates and customer service retail associates have different pay scales, as shown below.

	Team Associate	Customer Service Retail Associate
Average salary	$31,822	$30,002
Salary range	Between $21,000 And $48,000	Between $23,000 And $37,000
Highest paying City	Washington, DC	Bellevue, WA
Highest paying state	New York	Washington
Best paying company	Bain & Company	Tractor Supply
Best paying industry	Retail	Finance

Differences between team associate and customer service retail associate education

There are a few differences between a team associate and a customer service retail associate in terms of educational background:

	Team Associate	Customer Service Retail Associate
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Team associate vs customer service retail associate demographics

Here are the differences between team associates' and customer service retail associates' demographics:

	Team Associate	Customer Service Retail Associate
Average age	41	41
Gender ratio	Male, 53.7% Female, 46.3%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 18.8% Asian, 7.0% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	7%

Differences between team associate and customer service retail associate duties and responsibilities

Team associate example responsibilities.

Lead team to sort and designate incoming merchandise/stock, audit, maintain and correct merchandise pricing via POS and terminal.
Lead the team by exemplify reliability through punctuality and personal integrity.
Enhance leadership and communication skills by interacting with diverse team of coworkers and providing customer service to consumers.
Assign responsibilities of maintaining inventory stocks and updating bike accessories parts.
Provide advice to complainants on reporting alternatives, conduct mediation, conduct intervention, provide advice and recommendations to leadership.
Develop multiple training classes across a broad range of subjects using Microsoft PowerPoint.

Customer service retail associate example responsibilities.

Reconcile POS drawers on a daily basis, correct any problems accordingly and manage bank transactions.
run the registerSkills Usedfork lift, reading, writing, math
Perform cash handling duties, bag customers groceries, assist customers with groceries when necessary.
Assist cashier in boxing groceries, stocking merchandise, reorganizing shelves, and performing inventory.
Run the register of a small convenience retail shop .. Be accurate with money and math skills.
Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.

Team associate vs customer service retail associate skills

Common team associate skills

PET, 25%
Reservations, 21%
Kids, 11%
Customer Service, 8%
POS, 8%
Sales Floor, 7%

Common customer service retail associate skills

POS, 20%
Customer Service, 16%
Customer Orders, 13%
Retail Environment, 10%
Bank Deposits, 10%
Product Line, 9%

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Team Associate
Team Associate vs Customer Service Retail Associate

Updated January 8, 2025

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