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The differences between technical services coordinators and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical services coordinator and a help desk coordinator. Additionally, a technical services coordinator has an average salary of $85,783, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a technical services coordinator include customer service, technical support and customer satisfaction. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Technical Services Coordinator | Help Desk Coordinator | |
| Yearly salary | $85,783 | $40,262 |
| Hourly rate | $41.24 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 143,294 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technical Service Coordinator is a diplomatic and developmental role encompassing activities to equip high quality and massive management system. They perform, coordinate, and report the authentic testing and keep a record of customers by maintaining an elevated level of product quality and counseling the technical aspects of the client's query.
This post is very seminal for public relation enhancement, and it even ensures service utilization for profitability. Warm coordination under the Service Manager is a must for this designation. They also make plans, schedules, budgets, and implementation of field and in-shop labor. Assisting with the warranty claims and eradicating the questionnaires of several clients and stakeholders are the next chores of this post.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Technical services coordinators and help desk coordinators have different pay scales, as shown below.
| Technical Services Coordinator | Help Desk Coordinator | |
| Average salary | $85,783 | $40,262 |
| Salary range | Between $60,000 And $121,000 | Between $28,000 And $57,000 |
| Highest paying City | Berkeley, CA | Philadelphia, PA |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | T.D. Williamson | Ecs Federal |
| Best paying industry | Hospitality | - |
There are a few differences between a technical services coordinator and a help desk coordinator in terms of educational background:
| Technical Services Coordinator | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical services coordinators' and help desk coordinators' demographics:
| Technical Services Coordinator | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.4% Female, 39.6% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |