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The differences between technical services coordinators and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical services coordinator and a services desk technician. Additionally, a technical services coordinator has an average salary of $85,783, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a technical services coordinator include customer service, technical support and customer satisfaction. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Technical Services Coordinator | Services Desk Technician | |
| Yearly salary | $85,783 | $42,123 |
| Hourly rate | $41.24 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 143,294 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technical Service Coordinator is a diplomatic and developmental role encompassing activities to equip high quality and massive management system. They perform, coordinate, and report the authentic testing and keep a record of customers by maintaining an elevated level of product quality and counseling the technical aspects of the client's query.
This post is very seminal for public relation enhancement, and it even ensures service utilization for profitability. Warm coordination under the Service Manager is a must for this designation. They also make plans, schedules, budgets, and implementation of field and in-shop labor. Assisting with the warranty claims and eradicating the questionnaires of several clients and stakeholders are the next chores of this post.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Technical services coordinators and services desk technicians have different pay scales, as shown below.
| Technical Services Coordinator | Services Desk Technician | |
| Average salary | $85,783 | $42,123 |
| Salary range | Between $60,000 And $121,000 | Between $31,000 And $55,000 |
| Highest paying City | Berkeley, CA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | T.D. Williamson | Forum Energy Technologies |
| Best paying industry | Hospitality | Government |
There are a few differences between a technical services coordinator and a services desk technician in terms of educational background:
| Technical Services Coordinator | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technical services coordinators' and services desk technicians' demographics:
| Technical Services Coordinator | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.4% Female, 39.6% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |