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The differences between technical services coordinators and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical services coordinator and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $85,783 average annual salary of a technical services coordinator.
The top three skills for a technical services coordinator include customer service, technical support and customer satisfaction. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
| Technical Services Coordinator | Technical Support Advisor | |
| Yearly salary | $85,783 | $107,198 |
| Hourly rate | $41.24 | $51.54 |
| Growth rate | 10% | 10% |
| Number of jobs | 143,294 | 186,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technical Service Coordinator is a diplomatic and developmental role encompassing activities to equip high quality and massive management system. They perform, coordinate, and report the authentic testing and keep a record of customers by maintaining an elevated level of product quality and counseling the technical aspects of the client's query.
This post is very seminal for public relation enhancement, and it even ensures service utilization for profitability. Warm coordination under the Service Manager is a must for this designation. They also make plans, schedules, budgets, and implementation of field and in-shop labor. Assisting with the warranty claims and eradicating the questionnaires of several clients and stakeholders are the next chores of this post.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Technical services coordinators and technical support advisors have different pay scales, as shown below.
| Technical Services Coordinator | Technical Support Advisor | |
| Average salary | $85,783 | $107,198 |
| Salary range | Between $60,000 And $121,000 | Between $81,000 And $141,000 |
| Highest paying City | Berkeley, CA | Sacramento, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | T.D. Williamson | Apple |
| Best paying industry | Hospitality | Technology |
There are a few differences between a technical services coordinator and a technical support advisor in terms of educational background:
| Technical Services Coordinator | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical services coordinators' and technical support advisors' demographics:
| Technical Services Coordinator | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.4% Female, 39.6% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |