Technical support engineer jobs in Burnsville, MN - 1,148 jobs

As a Wires Support Specialist at UBB, you'll be at the heart of our financial operations, processing and monitoring domestic and international wire transfers while safeguarding against fraud and ensuring seamless daily reconciliations. This critical role combines technical precision with customer service excellence, as you help maintain the integrity of UBB's wire transfer operations. Position is in our Richfield MN office and hours for this position will rotate among the following shifts: 7:00am to 3:30pm CST 8:00am to 4:30pm CST 8:30am to 5:00pm CST 9:45am to 6:15pm CST Essential Responsibilities * Performs startup and End of Day duties which include balancing UNET, FRB and correspondent wire system. * Processes wire transfer activity including domestic & international imported files from UNET, FRB and correspondent wire system. * Monitors and processes wires queues on correspondent wire system and UNET. * Confirms amounts and details of faxed/emailed international wires with authorized customers. * Manage Excel spreadsheets for specific types of wire activity. * Monitors UBB account balance with FRB to eliminate occurrence of overdrafts. * Notifies management of any questionable information or suspicious transactions. * Reconciles incoming and outgoing wires to Federal Reserve Bank's report, and correspondent wire systems reports. * Performs appropriate GL and DDA entries to reflect the day's activities and foreign dollar wires. * Processes customer requests via phone, fax, and email and assists customers with UNET transactions. * Provides concise, accurate and efficient customer service including answering calls and resolving problems related to wire transfer inquiries. * Processes requests for the purchase of foreign dollar wires via select vendors. * Reconciles US Dollar International wires on correspondent wire system sent to Vendor. Monitors wires against OFAC watch-lists and decisions matches. * Performs investigations pertaining to International and Domestic wire details to assist in eliminating fraudulent transfer of funds. * Keeps supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates/communicates plans and activities with others to ensure a "team" approach. * Duties as assigned. Knowledge, Skills & Abilities * Associate's degree in Business, Accounting or related field with 2+ years banking experience preferred * High School Diploma or equivalent with 4+ years banking experience considered * High attention to detail * Basic accounting or bookkeeping knowledge * Windows, Microsoft Edge, typing and 10 key accuracy Benefits * Medical, Dental, and Vision * HSA with a generous company contribution * Medical and Dependent Care Flexible Spending Accounts * 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available * 12 Paid holidays To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at about-us/careers. Pay Range * $22.34 - $29.78 hourly; depending on education, qualifications, experience * Annual bonus target: 5% of annual pay dependent on company and personal performance Headquartered in Richfield, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our " First for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority. United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.

Thank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Solutions Engineer (SE) works closely with commercial Integrators, Specifiers, and End Users to design Legrand | AV solutions into their projects - with the goal of helping them create reliable systems that are easy to order and install, while saving time. The SE becomes the "go to" person for system design assistance, with the focus on becoming an integral asset for customer in-house design teams. Responsible for job walks, technical training, design drawings and take-offs, bill of material swaps, as well as helping to ensure exceptional experiences - including interfacing Legrand products with others and trouble-shooting when necessary. While working primarily with customers, the SE will also work closely with the Legrand | AV Sales Teams, Product Managers, Tech Support, Sales Ops, Marketing, and others to drive specification for multiple Legrand brands, and will work to grow revenue by attaching additional Legrand products and tracking opportunities. The ideal candidate has an intimate knowledge of Legrand products, leading AV industry products, key applications, and customers. Must be very comfortable with AV technology and experienced working in multiple design platforms. Must have excellent customer service skills, able to work effectively across a matrixed organization, and be an excellent communicator. DUTIES AND ACCOUNTABILITIES Responsible for System Design, working closely with Customers and Sales team Integrates with customer design teams to help them create effective system designs Specifies multiple Legrand brands as appropriate Performs BOM swap-outs Performs job walks/ site surveys Provides technical training Drives incremental revenue by adding additional Legrand products to existing opportunities Drives revenue growth through tracking of new opportunities Analyses competitive bids, makes suggestions, and justifies Legrand substitutions Is a technical and sales resource at trade shows Technical resource in the field for all brands Works with Sales Teams on quotes as required Provides field escalation conduit for customers to factory Provides factory with customer feedback Performs field installation assistance and trouble-shooting as necessary Assists with competitive shoot-outs Actively engages with integrator, specifier, and end-user design teams to uncover Legrand opportunities Assists or leads training activities across all Legrand | AV brands Drives multi-brand preference, specification, and sales Documents project, opportunity, case, and contact status in CRM (Customer Relationship Management) Database Participates in LNCA cross-brand projects Maintains company quality and legal compliance by adhering to internal approval process on all printed materials; initiate corrective action to ensure materials stay up-to-date and are in compliance Understands workplace hazards and takes steps to proactively prevent and report hazards or injuries in the workplace; participates in Safety Programs, initiatives, and investigations. Demonstrates the Legrand | AV Mission to provide the foundation for amazing AV experiences through innovative solutions and exceptional service that solve our customers' AV integrations and technology challenges Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability JOB REQUIREMENTS Essential Knowledge, Skills and Abilities Required: Keen understanding of AV Market applications Expert in Legrand | AV products and technologies Excellent collaborative and interpersonal skills Ability to interface comfortably with customers, and to work effectively across the Legrand | AV organization Proficient in multiple design platforms - able to integrate Legrand products into new and existing customer system designs/ drawings Experience in installation and trouble-shooting of AV systems Proven ability to build solid customer relationships; demonstrated ability to be customer focused and responsive Ability to maintain strong relationships with internal stakeholders and resources Experience in technical training, and ability to present with energy and structure to all size audiences Able to work with minimal supervision, while effectively communicating and maintaining visibility with stakeholders Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization needs Proven experience in creating and driving sales Ability to multi-task and manage multiple projects through to resolution Able to represent Legrand | AV in a professional manner Computer literate (MS Office suite, etc.) Use of customer relationship management platforms (Salesforce) and experience in working with trouble ticketing systems. Must possess high degree of professionalism and ability to handle confidential information Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or governmental law Minimum Education and Experience Required: Bachelor's degree in sales, marketing, engineering or related technical degree and a minimum of five (5) years of experience in technical sales; or combination of relevant education and experience Proficient in multiple commercial design platforms Expert in Legrand | AV products and technologies Special Job Requirements: Must be available for extended, varied work hours based on business need Preferred Qualifications: 10+ year experience in AV Market Previous Sales or System Engineer/Designer role Networking expertise Sales, Tech Support or other customer-facing experience AVIXA CTS or CTS-D certification WORKING CONDITIONS/PHYSICAL DEMANDS While performing the duties of this job, the employee will periodically be required to stand for the majority of the working day at trade shows. As required for trade show set-up, the employee must be able to reach above shoulder level, reach below knee level, bend, stoop, squat/kneel, climb; and lift, push or pull 25 lbs. Also required to make coordinated movements of the fingers for using a keyboard. General office environment May require regular ground travel within local metropolitan area Up to 50% domestic travel, most within west coast region Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply! Legrand is an equal employment opportunity employer. For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal Information.

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: Medical and Prescription Drug with a Company Vision Program Dental A generous PTO program Paid Parental Leave Gym Reimbursement Program and Company Paid Wellness Coach Online Virtual Care Company Paid Life Insurance for Employee, Spouse, Children Company Paid Long and Short-Term Disability Company Paid Employee Assistance Program Flexible Spending Account Education/Tuition Reimbursement Program 401(K) - Company Match 100% up to 4% Bereavement Leave Volunteer Time Off Program Holiday Pay Employee Water Program - Free Water Referral Bonus Daily Pay Onsite wellness coaching and physical therapy Responsibilities include: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Handle Tier 1 helpdesk escalations through a ticketing system Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Manage and monitor internal assets to ensure accurate inventory records Support administration of phone system Support audio and video equipment in conference rooms Write training manuals as needed Other duties may be added and/or assigned as needed Qualifications and Skills: Windows 10 and 11, Office 365 Active Directory maintenance and user support Window based device such as laptops, workstations, printers, scanners, etc. Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP and VPN File server knowledge Microsoft certifications a plus Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 years+ experience working in a Microsoft Windows environment

Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Job Title : Technical Support Specialist/Customer Service Location : 1985 Douglas Drive Golden Valley MN USA 55422 Duration : 6 months (high chances of extension) Position summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition. Tasks and responsibilities: • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues • Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements • Understand SAP's functionality and be able to maneuver through the system efficiently • Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations • Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: o Managing offsite inventory o Planning/managing orders required for production lines o Placing purchase orders with suppliers o Perform manual shipping/invoicing transactions within SAP o Understanding and enforcing software license agreements as well as enforcing legal restrictions. o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers • Relationship Management: to build and maintain strong business relationship with all customers Qualifications Basic Qualifications: • High school diploma or GED • Minimum of 1-2 years of customer service experience in an inbound call center • 6 months of SAP experience within the past 5 years • Proficient skills in MS Word, Excel and Outlook Additional Qualifications: • BS in Business, or related degree preferred Additional Information To get further details or to apply, please contact: Ujjwal Mane ujjwal.mane(at) collabera.com ************

Job Description We have great opportunities for a customer-focused IT Help Desk Technician (IT Support Center Technician) to join our talented team. Support Center Technicians are key in diagnosing and resolving software and hardware issues or questions related our franchisees' use of the Company's proprietary and third-party software. You will be an integral part of a collaborative team that provides comprehensive franchisee support. Winmark Corporation is a premier, nationally recognized franchisor of over 1300 resale retail stores in North America, including Once Upon A Child , Plato's Closet , Play It Again Sports , Music Go Round and Style Encore . Primary qualifications for the IT Support Center Technician role include: 2 - 4 years of computer-related support and/or education, with A+ and/or Network+ certification preferred Must possess knowledge of PCs and operating systems including troubleshooting capabilities and networking experience Point-of-Sale hardware experience a plus Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills Strong organizational and time management skills, with the ability to prioritize multiple cases and projects Ability to build strong relationships in a collaborative, team environment Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees Must be available to work some nights, weekends, and holidays (rotated across staff) Familiarity with or willingness to learn AI technologies (e.g., Microsoft Copilot, chatbots, Ai-powered code editors, automation platforms). Demonstrated openness to adopting innovative technologies, including AI-based solutions, and a positive attitude toward continuous learning. The IT Support Center Technician role is on-site at Winmark's Plymouth, Minnesota location. Annual salary is $45,000 - $50,000 DOQ, plus discretionary profit sharing and great benefits package. At Winmark Corporation you will work in collaboration with others who are passionate about cultivating strong relationships and those who want to make a positive influence on communities, while making a sustainable impact on the world. At Winmark you will discover what it's like to work for a company where taking care of our people is genuinely a top priority - where we seek out those looking for a career, not just a job, and we offer exceptional benefits. In exchange for your talent, Winmark offers rich health and welfare benefits such as a low premium, low deductible health plan, dental insurance, company-paid life and short-term disability insurance, generous paid time off, profit sharing, 401(k) retirement plan, and more. Open doors, relationships and taking care of our people are essentials of the Winmark culture; we offer career pathing, development opportunities and promote from within. Looking to surround yourself by people that help you become your best you, then let's connect! Local candidates preferred; no relocation assistance.

Job Title: Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications • High school diploma • Minimal call center experience - must • Minimum 2 year technical experience and/or technical degree Additional Information All your information will be kept confidential according to EEO guidelines.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description The Company: Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies. We are a team full of employees that believe in by working together we win together. We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution. We believe in making a difference every day. We offer performance- based bonuses. The Position: Getac has an opportunity for a Technical Support Manager to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. Essential Job Duties Manages the Technical Support staff with the goal of aligning the team to improve the quality of end-user and dealer support services. Provides leardership, management, and prioritization and direction for the department. Develops and implements plans to improve business processes for department. Customer Services oriented, passionate to help resolve customer problems and increase customer satisfaction through service quality. Makes decisions, drive positive change and continous improvement Drives the use of internal reporting systems to monitor customer service trends, increases the levels of service knowledge base and ability to communicate with employees, end-users and 3rd party business vendors. Escalates technical issues in a timely manner when no known solutions are available and outside resources need to be utilized. Creates, maintains, and updates a database of technical documentation by product line/model for current and future use. Responsible for annual staff reviews, departmental performance, metrics, and technical reports Provides excellent phone etiquette for problem solving with end-users/customers and building of account relationships Experience & Education: Skill to communicate and train clients and staff over technical capabilities In depth knowledge of Getac Video Solutions software, equipment and design Experience supporting end user installation, configuration, upgrade, and migration Strong team player with excellent interpersonal skills Proficient in MS Excel, MS Word, MS PowerPoint, Outlook, Visio Excellent verbal and written skills Bachelor's degree in Information Technology or equivalent certifications and experience Minimum 3 years of experience within respective Public Safety technologies Minimum 5 years of experience of hardware & software troubleshooting Travel: Minimum Travel for Company meetings. The Location: Getac is located in Irvine, CA but this position would be a position located in our Bloomington, MN office. Why Should You Apply? • Great Benefits, interesting work • Reasonable Hours to preserve a positive work/life balance • Engaging, supportive culture - we have FUN! *No outside recruiting is required Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Be the primary point of contact and escalation for Executive and C-suite users. Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise. Expedite issue resolution for executives by coordinating across IT teams. Strong teamwork skills to collaborate effectively with other team members. Work with key stakeholders across different business segments to understand their needs and provide technical solutions. Troubleshoot moderate to complex hardware, software, network, and operating system issues. Lead projects to improve IT operations and systems. Collaborate with various groups to understand their technology needs and challenges. Take ownership of issues to ensure timely resolution according to SLA. Analyze, diagnose, and resolve moderately complex end-user problems. Provide remote support for systems and applications. Expedite issue resolution by coordinating with team members and management. Accurately document details of issues, troubleshooting, and resolutions. Maintain knowledge base articles to assist other technicians. Identify appropriate assignment groups and transfer tickets accordingly. Provide on-call support during non-business hours when needed. Other duties as assigned YOU HAVE: Ideally 5+ years of experience in enterprise IT support Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs Ideally 5+ years supporting Windows and iOS environments in large enterprises Expertise supporting Microsoft Teams, conference rooms, and boardroom Logitech Tap and Crestron device experience a plus Expert knowledge of Windows 10/11, Office 365, iOS, device management. Experience with SCCM, Azure AD, Active Directory, O365 Experience with disk imaging including PXE booting devices using SCCM. Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience supporting the deployment and changes of networking infrastructure. Maintain accurate inventory of IT assets. Strong leadership and project management skills. Ability to manage executive relationships with poise and professionalism. Strong problem solving and advanced troubleshooting skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Ability to meet physical demands of role. Desire to continuously expand your technical knowledge. Experience working with ticket management systems (FreshService experience a plus). . WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at ************** Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $26.10 - $48.50 Per Hour Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-OR1 #LI-Onsite #INDOTH

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN. Qualifications Mandatory Skills: Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. · Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment. · Strong active listening skills · Strong customer focus and very personable · Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues. · Ability to recognize and adapt communications with the customers to a level the customer understands. · Strong communication skills both written and verbal - able to fully document all ticket documentation at the time of the call. Impact/Outcome: · Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience. · Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies. · Demonstrate a high level of customer focused skills to insure a positive experience for all customers. Additional Information In person interview is required for this position.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: White Bear Lake FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.54 - $38.34 Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States. Job Description Position Purpose This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Position Responsibilities Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person. Maintain college computing hardware and software. Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs. Salary Range: $25.54 - $38.34/hour (DOQ - Salary Placement will be done at time of hire.) Minimum Qualifications Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience). Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems. Basic working knowledge of one or more network operating systems, including administration of user accounts. Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience. Physical Requirements This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting. This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment. Preferred Qualification Experience supporting technology usage in an educational setting. Strong customer service experience and skills. Knowledge of Extron integrated multimedia control systems and their programming. Other Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check. Work Shift (Hours / Days of work) Monday - Friday 9:30am - 6:00pm Telework (Yes/No) Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application Procedure To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources. Internal Applicants - Please make sure your applications materials reflect how you appear in Workday. All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs - Employees” in Workday via the search bar at the top to view open positions. External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application. Cover letter/letter of interest. Current resume. You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents. These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process. Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to **************** For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information. About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a “community” college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next! To learn more about Century College or Minnesota State, visit ************************ or ***************** For questions, please contact Century College Human Resources at **************** Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************. Link to Century College's Non-Discrimination Statement ************************about/non-discrimination-statement Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 02-25-2026 Position End Date: Open Date: 01-08-2026 Close Date: 01-08-2026 Posting Contact Name: Kim Claggett Posting Contact Email: ************************

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: White Bear Lake FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.54 - $38.34 Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States. Job Description Position Purpose This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Position Responsibilities * Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person. * Maintain college computing hardware and software. * Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs. Salary Range: $25.54 - $38.34/hour (DOQ - Salary Placement will be done at time of hire.) Minimum Qualifications * Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience). * Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems. * Basic working knowledge of one or more network operating systems, including administration of user accounts. * Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience. Physical Requirements * This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting. * This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment. Preferred Qualification * Experience supporting technology usage in an educational setting. * Strong customer service experience and skills. * Knowledge of Extron integrated multimedia control systems and their programming. Other Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check. Work Shift (Hours / Days of work) Monday - Friday 9:30am - 6:00pm Telework (Yes/No) Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application Procedure To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources. Internal Applicants - Please make sure your applications materials reflect how you appear in Workday. All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs - Employees" in Workday via the search bar at the top to view open positions. External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application. * Cover letter/letter of interest. * Current resume. You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents. These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process. Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to **************** For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information. About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a "community" college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next! To learn more about Century College or Minnesota State, visit ************************ or ***************** For questions, please contact Century College Human Resources at **************** Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************. Link to Century College's Non-Discrimination Statement ************************about/non-discrimination-statement Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 02-25-2026 Position End Date: Open Date: 01-08-2026 Close Date: 01-08-2026 Posting Contact Name: Kim Claggett Posting Contact Email: ************************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About Us: SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people. Job Summary: Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday - days. Essential Job Duties and Responsibilities: Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment. Provide computer/network support relating to software and hardware problems. Work directly with customers to provide services and help to resolve computer problems. Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem. Test programs and systems by analyzing them to determine likely problem areas. Install, maintain or assist with network hardware and software. Provide individual and group instruction, as needed, on the use of equipment and software, and on network features. Essential Qualifications: High School Diploma or equivalent required. Prior experience or training on computer systems or operations. Must have excellent written and verbal communication skills. Self-starter with ability to work with minimal supervision. Strong team player, well organized and flexible. Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC. Ability to detect, analyze and resolve computer software and network problems. Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis. Ability to correctly install and maintain computer hardware and software. Desirable Qualifications: Previous experience in a manufacturing environment. ADA Requirements: Typically sits, grasps items and performs keyboarding for frequent operation of a computer Stand, walk, bend, reach or otherwise move about regularly Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently Occasional exposure to typical machine shop physical hazards Travel by air or car frequently What SMC has to offer? Clean, Climate-Controlled Environment Stable schedule Paid holiday and PTO Health, dental, and vision insurance 401(k) retirement savings Life and disability insurance Promotional opportunities Training and career growth programs Amazing co-workers Tuition reimbursement Employee Assistance Program We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certifications. Toward the principle of equal pay for equal work, we post and hire within defined salary ranges. We ask all applicants to review salary ranges for each posted job opportunity, as we will not hire outside the predetermined range. At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. #IND #LI-JB1

ALULA is the leading professional security, IoT and smart home company. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps. We are seeking an experienced, reliable and results-oriented Technical Support Specialist who enjoys working in a growing multi-state business. In this position, the main focus will be to answer phone calls, e-mails, and live chat support as they come in under the direction of the Tech Support Leader. This role requires strong attention to detail and complete confidentiality. Essential Functions including but not limited to: Work daily on a computer to provide information & support for customers. Troubleshoot and resolve customer service inquiries while building a relationship with the customer Defuse situations and escalate calls to the proper supervisor. Transfer incoming calls to the appropriate departments. Find common problems and report any on-going issues to the proper supervisor. Keeps abreast of product features, capabilities and advancements and maintains a high degree of product knowledge. Communicates customer feedback, trends and issues to the team and leadership. Perform special projects as directed by management Travel less than 10% Telecommuting less than10% Work Schedule: 11:00 AM - 8:00 PM Other duties as assigned Education, Work Experience and Skill Requirements: High School diploma or equivalent required. Technical certifications or degree is a plus. Strong customer service skills and must feel comfortable with answering phone calls daily to help resolve issues. Ability to learn quickly and apply common sense problem solving. Proficiency on computers. This position requires a lot of multi-tasking with multiple windows open. A strong background in providing customer service over the phone. One-year prior experience in the Alarm industry with basic knowledge of Control Panels (DSC, Honeywell, Vista, Etc.), how panels communicate, etc. preferred. Excellent organization and time management skills with an ability to think proactively and prioritize work Ability to communicate effectively and professionally both verbally and in writing with internal and external clients. Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software Ability to handle sensitive information with the highest degree of integrity and confidentiality Flexible and able to accommodate changing priorities and directions in a fast pace environment Ability to work independently as well as in a team environment Come join a market leading company that is fun, humble and committed to their employees and partners. We have a collaborative team culture and we help make lives safer every day. You will have access to products to keep your home protected. We offer competitive compensation, great benefits, PTO and so much more. We are an Equal Opportunity Employer Ready to join an innovative company? Apply now… For more information please visit: *************

The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively. From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance. Key Responsibilities * User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training. * System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components. * Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems. * Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays. 2026 anticipated starting salary range is $38.24 - $41.17 2026 salary range is $38.24 - $49.49 * Provide installation of software applications, PC hardware, and system training. * Provide technical support to end users by analyzing, troubleshooting, and implementing solutions to a wide variety of computer system hardware and software issues. * Provide help desk support for staff on system operational issues by phone or in person. * Gain basic knowledge and understanding of systems maintained by the City and provide assistance when required. * Assist in the development of the City's budget for the technology system needs and maintains a complete and current system inventory. * Communicate with vendors/consultants when needed to resolve issues. * Provide input on products, services, and vendors to meet the computing needs of the organization. * Assist with cabling and wiring functions for information systems at various City buildings. * Perform other duties as apparent or assigned. * Provide on-call coverage evenings, weekends, and holidays for IT related issues. Relationships and Contacts Under the general supervision of the IT Manager, the IT Technician: * Provides technical assistance to city staff; responding to equipment/system problems in a timely manner to effectively resolve problems which occur by the system or the user. * Must be capable of communicating and maintaining effective working relationships with coworkers, end users, and vendors. Knowledge/Skills/Abilities * Knowledge of principles and practices in computer hardware and software, network, and telecommunication systems. Ability to explore and learn new technology. * Ability to support both desktop and shared resource systems. * Ability to repair, replace, and install equipment as needed. * Ability to listen to others for understanding of their needs and situations and communicate effectively, both orally and in written form, to assure quality applications development for the City of Lakeville. Physical Requirements and Working Conditions * This work requires the occasional exertion of up to 100 pounds of force; * Work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting and speaking or hearing and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; * Work has standard vision requirements; * Vocal communication is required for expressing or exchanging ideas by means of the spoken word; * Hearing is required to perceive information at normal spoken word levels; * Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating motor vehicles or equipment and observing general surroundings and activities; * Work is generally in a quiet location (e.g. library, private offices). * Two-year degree or certificate in computer operations, information systems or related field. * Three years related work experience. * Experience in multiple platforms; Windows, and DOS. Linux and Unix experience desired. * Valid driver's license. * Must be able to successfully clear a criminal background check. PREFERRED QUALIFICATIONS: * Microsoft Certification. * Experience of Cisco networking equipment. * Experience of VMWare. * Experience with mobile wireless equipment. * Experience with police video equipment and software (i.e. body cameras, video recording and storage, evidence documentation systems, ticket writer, etc.) The City of Lakeville is an equal opportunity employer.

Full-time Description A CAREER AT CAPTRUE Working at Captrue, you'll experience a culture that is made up of a group of people who are supportive, innovative, collaborative, and caring towards each other and the customers we serve. Captrue is looking for a Technical Support Analyst to join our team. This is a hybrid, full-time position located in our Blaine, MN office. Join our team and help us change the way healthcare is financed, disclosed and delivered. WHO WE ARE Captrue is an internal shared services company providing support to our third-party administrator Company, Captrue Benefits and our MGU company TPAC, located in Minneapolis, Minnesota. Our mission is to change the way healthcare is financed, disclosed and delivered. We need people who value honesty and transparency; people who take ownership and responsibility of whatever they are doing. We seek individuals who value all people and interact with humility and respect; people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together. OUR VISION FOR THIS KEY ROLE As a Technical Support Analyst, you'll have the opportunity to provide technical assistance to internal users and support the organization's infrastructure and internal home-built solutions, as well as the IT needs for our third-party administrator Company, Captrue Benefits and our MGU company TPAC. This role involves troubleshooting hardware, software, and network issues, assisting with cybersecurity operations, and ensuring timely resolution of support requests. The analyst will collaborate with cross-functional teams to maintain system reliability and security. A SAMPLE OF WHAT YOU'LL GET TO DO IN THIS JOB · Respond to and resolve help desk tickets related to hardware, software, and network issues. · Assist in the setup, configuration, and maintenance of desktops, laptops, and mobile devices. · Monitor and escalate cybersecurity alerts; assist in implementing security best practices in coordination with external vendor. · Maintain and support existing in-house software and solutions. · Maintain accurate documentation of systems, procedures, and support activities. · Coordinate with IT team to deploy updates, patches, and security enhancements. · Track and manage IT inventory, including procurement and lifecycle management. · Provide excellent customer service and communicate technical solutions clearly to non-technical users. Requirements WHAT YOU'LL BRING TO THE JOB · Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. · 1-3 years of experience in a technical support or IT help desk role. · Proficiency with Microsoft Office Suite, Windows and mac OS environments. · Familiarity with ticketing systems and basic networking concepts. · Strong problem-solving and organizational skills. · Basic knowledge of cybersecurity principles and tools. · IT certifications such as CompTIA A+, Network+, or Security+. · Excellent verbal and written communication skills. · Excellent interpersonal and customer service skills. · Proficient with Microsoft Office Suite or related software. Salary Description $62,000-$67,000

Job DescriptionJob SummaryWe are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and maintaining high levels of customer satisfaction. Key Responsibilities Respond to user inquiries via phone, email, or ticketing system in a timely manner. Diagnose and resolve hardware, software, and network connectivity issues. Provide remote and on-site support for desktops, laptops, mobile devices, and peripherals. Document all support interactions and resolutions in the ticketing system. Collaborate with IT teams to identify recurring issues and recommend process improvements. Maintain knowledge of company systems, applications, and security protocols. Required Skills & Qualifications High school diploma or equivalent; Associate degree in IT or related field preferred. 12 years of experience in help desk or IT support roles. Strong troubleshooting skills and knowledge of Windows, mac OS, and Microsoft Office 365. Familiarity with networking concepts, VPN technologies, and remote connectivity tools. Excellent communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment. Preferred Certifications Microsoft Technology Associate (MTA) or similar certifications. CompTIA A+ or Network+ is a plus.

IT Support Specialist Company: Large Government Agency We are seeking a highly skilled and dedicated IT Support Specialist to join our team at a large government agency. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Provide technical support to employees via phone, email, or in-person - Troubleshoot and resolve hardware, software, and network issues - Install, configure, and maintain computer systems, applications, and peripherals - Monitor and maintain the performance of IT systems and networks - Assist with the implementation of new technology and upgrades - Create and maintain documentation for IT processes and procedures - Collaborate with other IT team members to identify and resolve complex technical problems - Train and support employees on the use of technology and software - Stay up-to-date with the latest technology trends and developments - Adhere to security protocols and maintain data confidentiality - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 3 years of experience in IT support - Strong knowledge of Windows and Mac operating systems - Experience with troubleshooting hardware, software, and network issues - Familiarity with Active Directory, Microsoft Office, and other common business applications - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - Ability to prioritize and manage multiple tasks in a fast-paced environment - Experience working in a government agency or similar environment is a plus We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - A dynamic and collaborative work environment - The chance to make a positive impact on the community through your work If you are a highly motivated and skilled IT Support Specialist looking for an exciting opportunity to work with a large government agency, we encourage you to apply for this position. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds. Join our team and help us deliver high-quality IT support to our employees and the community.