IT Helpdesk / IT Technician / IT Support
New Albany, OH
Level 1 - Associate
Field Services Technician I
Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines
End-User Support
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality, customer-focused service experience in a timely manner.
Ticket Management
Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.
Hardware Deployment & Recovery
Assist with or independently perform workstation deployments, device imaging, and equipment setup.
Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
Inventory & Asset Management
Maintain and reconcile inventory of IT equipment and accessories at assigned site.
Use asset tracking systems to manage device records, check-ins/outs, and stock levels.
Participate in regular audits and support logistics for shipping/receiving hardware.
AV & Conference Room Support
Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).
Set up and tear down conference room tech for meetings or events.
Support room readiness, monitor usage, and report or resolve AV issues.
Documentation & Process Compliance
Follow documented processes and standard operating procedures (SOPs) for all support tasks.
Maintain clear and concise documentation for resolutions, escalations, and asset updates.
Adhere to Astreya and client-specific protocols, including change and incident management.
Customer Service & Communication
Serve as a visible, approachable point of contact for IT-related issues at the site.
Communicate effectively with users to understand issues and set clear service expectations.
Represent Astreya's service commitment with professionalism and courtesy.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
IT Support Analyst
Columbus, OH
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!
The Team
Our IT team manages support, projects, and initiatives for technology at Upstart. From help desk inquiries to onboarding and off-boarding employees, troubleshooting employees' network connections, system and application access, remote connections, and overall computer set-up.
As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles.
How you'll make an impact:
Keep help desk inquiries and requests organized and up to date via internal ticketing system (Jira Service Desk).
Onboarding and off-boarding of new employees, temporary employees, vendors, and contractors.
Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
Provide excellent service to internal and external clients; ensuring they feel that their problems are understood and addressed with minimal impact to the clients' productivity.
Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others.
Identify technological issue trends to proactively prevent problems and develop processes to resolve.
Respond to help desk inquiries in a succinct and meaningful way.
Resolve issues with Okta, GSuite, Atlassian, Slack, etc.
What we're looking for:
Minimum requirements:
Have 2+ years of experience in a technical support or customer service environment supporting Mac OS.
Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues.
Have experience or involvement with IT projects or large initiatives.
Have proficient understanding of internal and external customer requirements.
Have excellent written and verbal communication skills.
Are able to work with external vendors for services and support
Preferred qualifications:
Have strong familiarity with IT Operations and cloud applications.
You are able to create new support workflows.
Position Location - 5 days a week
into Columbus office
Time Zone Requirements -
This team operates on the East/West Coast time zones.
Travel Requirements -
This team has regular on-site collaboration sessions. These occur 3 days per Quarter at the San Mateo or Columbus office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Columbus, OH - Anticipated Hourly Rate Range$42.93-$58 USD
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email
candidate_accommodations@upstart.com
************************************************
Auto-ApplyElectrical Technical Expert - Data Centers
Columbus, OH
Arizona - Remote; Arkansas - Remote; Baton Rouge, LA; Colorado - Remote; Colorado Springs, CO; Dallas, TX; Denver, CO; Des Moines, IA; Fayetteville, AR; Florida - Remote; Fort Worth, TX; Georgia - Remote; Idaho - Remote; Indiana - Remote; Iowa - Remote; Joplin, MO; Kansas - Remote; Kansas City, MO; Kentucky - Remote; Lincoln, NE; Little Rock, AR; Louisiana - Remote; Loveland, CO; Michigan - Remote; Mississippi - Remote; Missouri - Remote; Montana - Remote; Nebraska - Remote; Nevada - Remote; New Hampshire - Remote; New Mexico - Remote; North Carolina - Remote; North Dakota - Remote; North Kansas City, MO; Ohio - Remote; Oklahoma - Remote; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; South Dakota - Remote; Tennessee - Remote; Texas - Remote; Tulsa, OK; Utah - Remote; Virginia - Remote; West Virginia - Remote; Wisconsin - Remote; Wyoming - Remote
**Company Description**
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company.
We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
**Job Description**
We are seeking an Electrical Technical Expert to join our Data Center team and serve as the subject matter expert on hyperscale, mission-critical campus and facility electrical systems. This role is ideal for someone who thrives in a fast-paced, ever-evolving environment and is passionate about supporting project teams with deep technical expertise.
You will be the go-to resource for electrical design strategy, QA/QC oversight, and technical mentorship across high-impact data center projects. Your work will directly influence the reliability, scalability, and innovation of our electrical systems supporting hyperscale clients.
**Key Responsibilities**
+ Serve as the technical lead for electrical systems in hyperscale and/or colocation data center projects, including power distribution, switchgear, UPS systems, and emergency power.
+ Provide expert-level guidance on design standards, code compliance (NEC, NFPA, IEEE), and commissioning protocols.
+ Collaborate with project managers, engineers, and external partners to ensure technical excellence and alignment with client goals.
+ Mentor and support engineering teams, offering technical reviews, troubleshooting, and strategic input.
+ Lead QA/QC processes and ensure all deliverables meet the highest standards of quality and reliability.
+ Stay current with emerging technologies and trends in mission-critical infrastructure and integrate them into project strategies.
**Qualifications**
**You are passionate about:**
+ Working collaboratively with others.
+ Having ownership in the work you do.
+ Using your talents to positively affect communities.
**You bring to the team:**
+ Strong communication skills.
+ Ability to contribute and work well with a team.
+ Excellent interpersonal and problem-solving skills.
+ Bachelor's degree in Electrical Engineering and PE License
+ 12+ years of experience in electrical engineering with a focus on hyperscale data centers or mission-critical facilities.
+ Proven ability to lead technical design efforts and support multidisciplinary teams.
+ Strong understanding of medium and low voltage systems, redundancy strategies, and commissioning practices.
+ Excellent communication and collaboration skills.
+ Passion for mentoring and developing engineering talent.
\#LI-DD1
Actual compensation will vary based on factors such as experience, qualifications, geographic location, skills, education, and internal equity.
Colorado Pay Range
$150,000-$236,000USD
**Additional Information**
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
+ Receive a competitive 401(k) match
+ Be empowered to build your career with tailored development paths
+ Have the possibility for flexible work arrangements
+ Engage in work that has a positive impact on communities
+ Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** .
Create a Job Alert
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C2E Support Lead
Columbus, OH
GovCIO is currently hiring for C2E Support Lead to oversee the management of all C2E customer projects. This position will be located in Radford VA, and will be a remote position. **Responsibilities** Under direct supervision of Services Management Division Chief, oversees the management of a team of Cloud Architects, System Administrators, System Engineers, and Technical Project Managers who implement, manage, and administer all Common Cloud Environment (C2E) customer projects within the AWS/Azure cloud environments. Reviews all Service Level Agreements (SLA), Addendums, and cost estimates prepared for customer projects. Serves as the principal point of representation and liaison with C2E customers on operational matters and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise
**Qualifications**
High School with 8 - 12 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required:Secret
+ 5+ years experience in Computer Science, Information Systems, Engineering, Business, related scientific or technical discipline.
+ Program Management Professional (PMP) Certification or DAWIA Level III in Program Management.
+ Ability to relate to customers in a professional manner.
+ Strong verbal and written communication skills.
+ 5+ years of experience effectively managing multiple large-scale projects.
***PENDING CONTRACT AWARD***
Preferred Skills and Experience:
+ Bachelor's degree in a technical/business discipline or equivalent years of experience managing application development projects.
\#pdaltss
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $125,000.00 - USD $175,000.00 /Yr.
Submit a referral to this job (*********************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6777_
**Category** _Cyber Security Services_
**Position Type** _Full-Time_
Technician I, GMP Support (Sanitation)
Columbus, OH
About Forge
At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from idea into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities - all united by one goal: improving lives. If you're driven by purpose and excited to make a tangible impact, this is where your journey begins.
Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won't just watch innovation happen - you'll be part of it. Whether you're scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you'll play a key role in bringing hope to patients with genetic diseases.
About The Team:
The GMP Manufacturing Support Technician performs a wide range of functions crucial to AAV gene therapy production. This position is responsible for cleaning and sanitizing GMP equipment and facilities, stocking supplies, and assisting with tubing set preparation. This is a great opportunity to gain hands-on experience in a regulated manufacturing setting and contribute to the production of life-changing gene therapy products.
What You'll Do:
Clean and sanitize GMP manufacturing areas and equipment following standard operating procedures (SOPs) and current Good Manufacturing Practices (cGMP) regulations.
Assist in tube set preparation under supervision, adhering to specific procedures and documentation practices.
Monitor and restock cleaning supplies and consumables, maintaining inventory levels and placing orders as needed.
Maintain real-time and accurate documentation; perform the manufacturing review of logbooks, MPR's, and associated documents.
Assist in troubleshooting and resolving minor equipment or process-related issues under the guidance of senior team members.
Collaborate with cross-functional teams, including GMP Manufacturing, Quality Assurance, Quality Control, and Product Development, to support efficient manufacturing operations.
Assist in equipment setup, inventory management, and material requests for cleaning and manufacturing activities.
Adhere to strict GMP gowning procedures, including the use of sterile coveralls, boots, hair net, face covering, goggles, and gloves to prevent contamination and ensure compliance with regulatory standards for cleanroom environments.
Participate in process improvement initiatives by identifying opportunities to enhance efficiency and compliance.
What You'll Bring:
High school diploma required.
Experience with cleaning and sanitization, equipment setup, or media preparation is preferred.
Ability to follow written instructions, such as SOPs or work instructions.
Basic computer skills and the willingness to learn new systems.
Must be self-motivated, a team player, organized and proactive.
Experience in a GMP, manufacturing, laboratory, or cleanroom setting is a plus but not required.
Flexibility to work in shifts, including weekends and holidays, as required by manufacturing production schedules.
Ability to work in classified cleanroom environments for extended periods while fully gowned in aseptic/sterile PPE attire.
Able to lift up to 40 pounds and remain standing or walking for extended periods throughout the shift.
Physical Requirements:
This position works in both a laboratory environment and typical office environment where the physical work demands will vary depending on the specific tasks and duties required of the job. The employee will be stationary (standing/sitting) for extended periods of time. Employees regularly wear personal protective equipment based on the task being performed. Must be able to work in a confined space, such as a clean room or laboratory environment. Ability to identify small details within the field of vision, distinguish between different colors, and accurately identify objects within a specific area.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.
Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Forge Your Future with Us
What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together.
At Forge, your growth matters. We're committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we're proud to see team members grow with us.
If you're ready to use your talent to help deliver hope to patients around the world, join us - and be part of something bigger than yourself.
We've Got You Covered
We take the health and happiness of our employees seriously and are consistently evaluating new ways to make our benefits truly UnFORGEttable.
Health, Dental, and Vision insurance that starts on your first day at Forge, with 90% of premiums covered for team members as well as dependents
Competitive PTO (plus 14 paid company holidays)
Annual bonus for all full-time employees
401(K) company match
Onsite gym
Fully-stocked kitchen with free food/drinks
12 weeks of paid parental leave - additional discount programs include childcare support & dependent care
Employee Assistance Programs
Wellness benefits (financial planning services, mental health counseling, employer paid disability)
Professional & Personal development resources
Auto-ApplySAP- Technology Support Lead NAMR
Columbus, OH
JobID: 210688245 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $118,750.00-$160,000.00 Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
* Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
* Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW.
* Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
* Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
* Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
* Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure
* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
* Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
* Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners.
* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* 7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW.
* 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
* 3+ years of UNIX experience.
* 3+ years of experience working with Control-M.
* Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Proficient in observability and monitoring tools and techniques
* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
* Excellent oral and written communication skills, with the ability to communicate at all levels of management.
Preferred qualifications, capabilities, and skills
* Demonstrated success in a fast-paced, dynamic production support environment.
* Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
* Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.
* Financial Services industry experience preferred.
* Quick learner, adaptable, and able to operate under pressure during critical support periods.
* High level of analytical skills in an IT environment and ability to lead a team.
Auto-ApplyTechnical Support Specialist - iPad and Laptop Troubleshooting
Columbus, OH
Job Title: Technical Support Specialist - iPad and Laptop Troubleshooting Onsite: 100% onsite with possible offsite visits to support users in client footprint Period: 04/01/2025 - 08/31/2025 (potential contract-to-hire)
Hours/Week: 40 hours
Rate: $20/hour
Contract Type: W-2 only, no visa sponsorships or subcontracting
Requirements: Must have a valid driver's license and reliable vehicle
Scope of Services:
The client is seeking a team of Technical Support Specialists to provide hands-on troubleshooting and technical support for iPads, laptops, and network connectivity issues for frontline utility workers. The role will primarily support the Work and Asset Management (WAM) R2 rollout, assisting employees during key phases:
Train-the-Trainer: Ensuring trainers are equipped with functional devices and network access.
Large-Scale Training: Supporting users during mass deployment, resolving access issues, and troubleshooting common technical problems.
Hypercare: Providing Tier I technical support and escalating more complex issues to Tier II teams as needed.
The ideal candidate has previous experience in a Genius Bar, Geek Squad, IT help desk, or similar technical support environment, with strong troubleshooting skills and the ability to guide non-technical users through issue resolution.
Role, Responsibilities & Deliverables:
Provide Tier I technical support for iPads, laptops, and network connectivity.
Diagnose and resolve common technical issues, such as:
Network connection failures.
Device setup and configuration.
Software installation and troubleshooting.
User access issues (logins, password resets, permissions).
Escalate Tier II issues to higher-level IT teams when necessary.
Assist in setting up new devices and ensuring proper functionality before deployment.
Work directly with frontline utility workers to ensure seamless access to required tools.
Provide in-person support and occasional offsite visits within the assigned footprint.
Document resolutions and update knowledge base articles as needed.
Collaborate with training teams to support WAM R2 rollout phases.
Skills & Experience:
1-3 years of hands-on experience in IT support, help desk, or technical troubleshooting.
Strong experience troubleshooting iPads, laptops, and basic networking issues.
Ability to quickly diagnose and resolve hardware and software problems.
Familiarity with Windows, iOS, and enterprise IT environments.
Experience escalating issues to Tier II or higher-level support teams.
Strong communication skills-able to explain technical issues to non-technical users.
Ability to work independently and travel within the designated region as needed.
Education & Certifications:
Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience).
IT certifications (CompTIA A+, ITIL, or similar) are a plus.
IT Support Analyst
Dublin, OH
Job Details Entry Global Headquarters - Dublin, OH MLC Warehouse - Marysville, OH; MRT Warehouse - Marysville, OH Full Time High School $55000.00 - $65000.00 Salary Up to 25% 1st Shift Information TechnologyDescription
JOB SUMMARY: The IT Support Analyst provides hands-on support for all help desk tickets, serving as the primary escalation path and ensuring timely, effective resolution for end users. This role also manages the relationship with our MSP, maintains SOPs and proactively monitors systems to drive root cause analysis, application troubleshooting and continuous service improvement.
Essential Duties
Serve as the first line of response for all incoming IT support tickets, providing hands-on troubleshooting, resolution and timely updates to end users.
Triage and escalate complex technical issues appropriately while maintaining ownership and visibility of ticket progress through closure.
Act as the primary point of contact for the Managed Service Provider (MSP), ensuring alignment with internal processes, service levels, and that the MSP functions as an extension of the team.
Develop, document, and enforce IT support SOPs, ensuring consistent service delivery and knowledge transfer across both internal staff and external partners.
Perform basic application-level support, including SQL Server health checks, monitoring, and troubleshooting to identify and remediate common issues.
Monitor endpoints, servers, and applications proactively to detect anomalies, performance issues and system health concerns before they become critical.
Investigate recurring incidents, identify root causes and recommend permanent corrective actions to reduce repeat issues and improve overall stability.
Provide clear communication and training to end users on technology best practices, self-service options, and security awareness.
Maintain accurate documentation of configurations, troubleshooting steps, known errors and resolution workflows in a centralized knowledge base.
Collaborate with IT leadership to identify process gaps, improve efficiency and provide feedback to refine tools, policies, and support practices.
Other duties as assigned.
Qualifications
Education
High School Diploma or GED is required.
Experience
A minimum of 1 year experience (Bachelor's dress in an IT related program) in an IT Support role, or
A minimum of 2 years' experience in an IT Support role or higher required.
Microsoft 365 Admin Certified or proven Microsoft 365 equivalent qualifications preferred.
Providing user support, in person and remotely required.
Knowledge, Skills, and Abilities
Ability to respond to technical problems that occur abruptly and require immediate resolution.
Ability to explain complex technical terms and processes in a non-technical manner for end users.
Excellent written and verbal communication and interpersonal skills.
Proven ability to understand user needs and provide guidance toward support resolution.
Strong organizational skills and ability to perform multiple tasks simultaneously.
Ability to work collectively with teams of diverse cultural backgrounds.
Availability to work a flexible schedule as needed.
Proficient in Microsoft Office Suite.
Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
Industrial Application and Technical Support Specialist
Columbus, OH
Our Opening and Your Responsibilities The Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base.
* Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer service
* Adhere to client service level agreements Interfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolio
* Creation of custom quotations
* Create and review technical bulletins, white papers and other documentation
* Assist and/or lead product-focused training activities
* Assist and/or participate in product introduction, phase in/out activities and other support functions.
* Other responsibilities as assigned.
What You Need to Succeed
* Associates Degree in Engineering or other related technical field of study or equivalent work experience
* Three or more years of direct experience with industrial weighing equipment
* Two years or more of technical support or technical training experience
* Solid verbal (English) communication skills in both small and large group settings
* Strong written communication skills in both short and long format documents
* Demonstrated success in participating in diverse team environments
* Sound analytical and technical troubleshooting abilities
* The motivation, adaptability and professional qualities to be able to work in an environment with a minimal amount of supervision and guidance
* Senior level requires extensive experience or expertise in multiple product-focused specializations.
Our Offer to You
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, employee wellness programs, plus other perks and discounts
* Parental and caregiver leave policies
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit ***********
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.
#usind1
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
19858
Preferred Location
Ohio
Columbus
Job Type
Full-time
Legal Entity
Mettler-Toledo, LLC
1900 Polaris Parkway Columbus, OH 43240 United States
*****************
Finance & Contract Support Manager - Columbus, OH
Columbus, OH
Job ID 243949 Posted 01-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Building Management, Facilities Management Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
**A** **bout the Role:**
As a CBRE Finance & Contract Support Manager, you will manage the team responsible for producing limited output associated with Finance Strategy and Operations, including but not limited to the annual budget preparation, monthly forecasts, strategic planning, and management reporting.
This job is part of the Financial Strategy and Operations job function. They are responsible for maintaining accounting, financial, and reporting policies and controls.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Oversee the budgeting process, forecasting process, strategic planning process, and standard management reporting.
+ Review balance sheet account analysis, statement of cash flows and supporting schedules, and standard consolidated reporting packs for accuracy.
+ Review and approve basic monthly journal entries.
+ Produce a variety of routine and ad hoc financial reports, packages, and pro forma analyses for senior management and planning unit.
+ Coordinate research, development, and preparation of accounting policy and procedures.
+ Exchange and explain difficult information, convey performance expectations, and handle sensitive issues.
+ Influence parties of shared interests to reach an agreement.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You'll Need:**
+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Extensive organizational skills with a strong inquisitive mindset.
+ Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Finance & Contract Support Manager position is $83,500 annually [or $40.14 per hour] and the maximum salary for the Finance & Contract Support Manager position is $150,000 annually [or $72.12 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (*******************************************************************************
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Help Desk Technician
Dublin, OH
Job Description
Department: Services Regular Hours: 40, M-F, 7am to 6pm EST Pay Range: $19.00 to $24.00 Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1
Supervisory Role: No
About Us
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
Key Responsibilities
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
Conduct and document network audits, and maintain up-to-date client infrastructure records.
Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.
Qualifications
Minimum 2 years' experience in Help Desk or Technical Support.
Exemplary customer service skills and a client-first mindset.
CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
MTA - Operating, Networking, and Security Fundamentals (or equivalent).
Basic network troubleshooting skills.
Experience supporting Windows and MacOS environments.
Strong communication, active listening, and problem-solving skills.
Ability to multi-task, adapt quickly, and work well in a team.
Benefits
100% paid employee health care premium
100% paid employee AD&D, STD, and LTD premiums
401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
Low-cost dental and vision coverage
Financial assistance for ongoing professional development and training
Monthly mobile phone allowance
15 days PTO annually (accrued) and Flex Time
6 paid holidays
Free snacks and beverages onsite
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.
Technical Support Services Technician
Columbus, OH
The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
PRIMARY RESPONSIBILITIES
Build and maintain relationships with clients and other team members.
Perform software/hardware upgrades.
Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Work to ensure physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.
KNOWLEDGE AND SKILL REQUIREMENTS
Display a professional, reliable, trustworthy, and positive demeanor.
Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system.
Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have experience with Microsoft Office applications.
Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
Be familiar with network-based PC operating system deployment.
Possess ability to maintain confidentiality of information accessed, processed, or stored.
A+, Network+, MTA, MCSA certifications are desirable.
Able to:
work and adapt in an evolving-priority environment.
follow processes and protocols.
meet deadlines and to manage multiple tasks simultaneously.
ensure physical cabling meets desired standards.
learn software tools/applications (e.g., asset tracking and ticketing system)
WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:
Reliable transportation, valid driver's license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift/carry 50lbs.
May occasionally require work weeks over 40 hours.
APPLICATION
To apply, submit an application online through our Career Center.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.
FIT Technologies offers a comprehensive benefits package including:
Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA
To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.
Auto-ApplyConcrete (Industrial Power) - Construction Support Manager Job Details | Black & Veatch Family of Companies
Columbus, OH
**Concrete (Industrial Power) - Construction Support Manager** **Company:** Black & Veatch Family of Companies We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
**Company :** BVCI
**Req Id :** 109963
**Job Title :** Concrete (Industrial Power) - Construction Support Manager
**Location :** USVRTL, KCP
**Business Unit Sector :** BVC-BVOPS-BVCI CONSTRUCTION
**Department:** BVCI2 BV OPS UNION CONSTRUCTIO
**Opportunity Type :** Staff
**Relocation eligible :** No
**Full time/Part time :** Full-Time
**Project Only Hire** **:** No
**Visa Sponsorship Available:** No
**Recruiter:** Jake Hojnowski
**Job Summary**
**This position is 50% remote/ 50% on site(s).** **Union or Union management experience is strongly preferred.**
Our hiring team is searching for someone with the following experience:
+ **5 years hand on concrete experience**
+ **5 years showing moving up the ladder craft-foreman-general foreman-supt. working with concrete.**
+ **5 years of successful management as a superintendent of major industrial power projects including steam turbine pedestals, combustion turbine & generator foundations, large area HRSG foundations**
By joining our BV Construction group, you will have the ability to develop and enhance your skills in an on-site, hands-on environment. We are committed to providing our construction professionals with expert training, career development, and career advancement to allow for continuous professional development. Our management is committed to the latest advances in technology, above class support and sustainability to bring our clients the best service in safety, quality, and final product. Functions in our group include safety, project field management, construction management, quality control, start up and decommissioning and field engineering.
Individual selected will be accountable for assuring availability of concrete resources with proper expertise and tools to support assigned construction project execution. They will be accountable for success of concrete scope construction project execution. They will also be responsible for identifying resources allocation and communicate with Construction Operations Manager to make construction execution decisions for assigned area in accordance with Division Policies, Standards, Guides and Contractual commitments.
\#LI-JH1#civil #concrete #union
**Key Responsibilities**
+ Provides concretesupport for national construction projects. - Directs administration and training of construction personnel for national construction projects. - Develops standard operating procedures for construction execution which minimizes cost and duration of construction activities. - Monitors, evaluates, and reports civil performance of assigned construction projects to Operation Manager. - Provides recommendations to Operation Manager regarding project civil staff assignments/teams. - Acts as liaison between construction and engineering for all concreterelated matters. - Ensures all Construction Projects meet the Client specified civil quality standards. - Support site Superintendents in developing SOPs, man-loaded and equipment-loaded schedules (fragnet schedules), staging plans, bill of materials, quality control plans. - Leads weekly civil superintendent calls to discuss safety, quality, productivity, and resource needs. - Establishes and maintains relationships and develops a high level of trust and credibility with key clients, alliance partners, subcontractors, and project teams. - Communicates lessons learned. Review project Budget/Unit Rates with assigned superintendent and determine if in line with company earning rules Coordinate and trackequipment assignments with site teams and CEF's and maintain spreadsheet for updates. - Directs corrective action for discipline problems or poor performance. Keeps Department and Human Resources Department involved and informed as required.- Enforces and interprets division and department policies, standards, and procedures. - Provides supervision, training, development, and performance management of direct reports. - Adheres to safety and quality standards as applicable to duties and accountabilities. - Identifies and assesses improvement opportunities which will add value. Champions continuous improvement efforts. Assesses and supports the change management effects associated with the implementation of improvements. Proactively supports, encourages and facilitates staff to engage in continuous improvement activities. - Travel to support sites when and where needed.
**Preferred Qualifications**
+ 5 years of successful management as a superintendent of **major industrial power projects** including **steam turbine pedestals, combustion turbine & generator foundations, large area HRSG foundations**
+ 5 years of hands-on **concrete experience**
+ 5 years showing moving up the ladder craft-foreman-general foreman-supt. working with concrete.
+ Experience in GPS machine control.
+ Bachelor's degree preferred.
+ Minimum software capability requirements: Agtek, MS Word, MS Excel.
**Minimum Qualifications**
Bachelor's degree in construction or heavy industrial experience preferred, or relevant experience. 3+ years of construction management experience. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.Contact Compensation All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
**Work Environment/Physical Demands**
Physical Demands:
- Lift and carry heavy items weighing up to 50 pounds.
- Stand, Kneel, Bend, Stoop, Move, and Walk long distances in and around confined, cluttered places, and uneven areas.
- See and hear naturally or with correction.
- Full range of motion and flexibility consistent with requirements of the job duties.
- Requires using hands to handle, control, or feel objects, tools or controls according to a set procedure.
- Requires repetitive movement.
- May require work above 5 feet in height.
- Climb and maintain balance on steel framework, stairs, ladders and scaffolds.
- Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions.
Work Environment:
- Typical construction site environment:
- Requires working in cramped work spaces and getting into awkward positions.
- Requires working in very hot (above 90 F degrees) or very cold (below 32F degrees) temperatures and exposure to inclement weather such as dust, wind, snow, rain, etc.
- Requires working in extremely bright or low lighting conditions
- Includes exposure to sounds and noise levels that are distracting or uncomfortable.
- Work around hazardous equipment.
- Typical office environment.
- This position is considered a safety sensitive position.
**Salary Plan**
CNS: Construction Services
**Job Grade**
007
Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
For our EEO Policy Statement, please click. If you'd like more information on your EEO rights under the law, please clickand.
**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
**Job Segment:** Field Engineer, Construction, Engineer, Engineering
Technical Consultant - Patient Monitoring (Field: Cincinnati/Columbus, OH)
Columbus, OH
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.
Your role:
* Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
* Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
* Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
* Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
* Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
* You've acquired 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
* Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
* You have a bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience.
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
* You must be able to:
* Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
* Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
* Wear all required personal protective equipment.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in OH is $33.00 to $52.00, plus overtime eligible.
This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to Cincinnati and Columbus, OH.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Auto-ApplyBWC Technical Resource Consultant (BWC Occupational Safety Technical Advisor, PN 20068091)
Columbus, OH
BWC Technical Resource Consultant (BWC Occupational Safety Technical Advisor, PN 20068091) (250008UU) Organization: Workers' CompensationAgency Contact Name and Information: BWC Human Resources, ********************** Unposting Date: Dec 16, 2025, 11:59:00 PMWork Location: William Green Building 30 West Spring Street Columbus 43215-2256Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $39.22/Hr.Schedule: Full-time Work Hours: 8:00am to 5:00pmClassified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: InsuranceTechnical Skills: Insurance, Occupational SafetyProfessional Skills: Time Management, Verbal Communication, Written Communication Agency OverviewA Little About Us:With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture:BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.Our Vision:To transform BWC into an agile organization driven by customer success.Our Mission:To deliver consistently excellent experiences for each BWC customer every day.Our Core Values:One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.Job DescriptionWhat Our Employees Have to Say:BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.I have worked at several state agencies and BWC is the best place to work.Best place to work in the state and with a sense of family and support.I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.Location:BWC offices are located in the following locations: Columbus, Cambridge, Canton, Cleveland, Cincinnati, Toledo, and Youngstown. The selected candidate will be headquartered at the William Green Building in Columbus.What You'll Be Doing:This role serves as a technical resource consultant, providing occupational safety and injury prevention expertise and support for both internal and external customers. Responsibilities include analyzing safety data, researching technical solutions, monitoring regulatory developments, and updating staff on professional training needs. This position conducts literature reviews, evaluates new media, and develops publications, while maintaining relationships with various stakeholders to stay informed on legislative changes.Providing training to Ohio employers and BWC employees, assessing the skills of field safety staff, and offering skills development training. Including completing quality reviews of on-site activities and consultative services, identifying training needs for external customers, and developing new training classes.Coaching and mentoring Field Safety Services staff by assessing and improving their technical and consulting skills. Including, but not limited to traveling with field staff to evaluate their work, developing, and implementing new-hire training, and providing ongoing mentoring, assisting supervisors in evaluating staff, ensures the quality and accuracy of work products, and maintains consistency in methods and products statewide.Lead committees to update safety regulations in the Ohio Administrative Code an present changes to the Board of Directors and supports other special projects as needed.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsTo Qualify, You Must Clearly Demonstrate:5 yrs. exp. in public or private organization holding position involved in risk management or loss control activities AND 3 yrs. exp. in policy development. -Or completion of undergraduate core program in business administration, risk management or related field of study AND 3 yrs. exp. in public or private organization holding position involved in risk management or loss control activities AND 3 yrs. exp. in policy development. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: InsuranceMajor Worker Characteristics:Knowledge of Safety management, physical science, safety sciences, safety engineering, safety culture, safety accountability, leadership consulting, perception surveys, structured interviews, behavioral safety, consulting skills - consulting for impact (CFI), construction & industrial safety, ergonomics, industrial hygiene, hazard assessment, loss prevention strategies, DSH standard paragraphs, local, state & federal safety policies, procedures & regulations (e.g. Ohio Administrative Codes, OSHA, NIOSH, ANSI, ACGIH). Knowledge of safety & hygiene practices, conducting safety & health audits, use of all relevant safety equipment. Knowledge of Workers' Compensation policies & procedures. Skill in operating personal computer (Microsoft Office including Excel, Access, PowerPoint, Adobe Acrobat, PDF, MS Project, Share Point), good verbal & writing skills, use of analytical tools (e.g. CO monitor, WBGT monitor, tic tracer, stop-time measuring device, voltage tester). Ability to deal with many complex situations & determine specific and appropriate action, read, write and understand detailed technical reports, communicate effectively with all levels of BWC management & staff, customers & stakeholders. Complete routine forms, maintain accurate records, originate routine business letters reflecting standard procedures, understand manuals & verbal instructions technical in nature, prepare meaningful, concise & accurate reports, proofread technical material, recognize errors & make corrections, use proper research methods in gathering data, prepare & deliver speeches before specialized audiences & general public, gather, collate, & classify information & data, work alone on most task, handle sensitive inquiries from contracts with officials & general public, draft &/or edit administrative policies procedures, informational booklets&/or directives.Unusual Working Conditions: This position is overtime exempt.Transportation:Position may require travel (25% - 35%); therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.Supplemental InformationEEO & ADA Statement:The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, pregnancy, or religion, please contact the ADA mailbox at: bwcada@bwc.ohio.gov.Salary Information:Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.Educational Transcripts:For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.Background Check:Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Auto-ApplyTechnical Support Representatives
Hilliard, OH
MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers.
We are currently seeking energetic TECHNICAL SUPPORT REPRESENTATIVES who are passionate about customer service and skilled in turning technical expertise into sales opportunities. We offer both full-time and part-time availability between the hours of 9 AM and midnight Monday-Saturday and 11 AM to 9 PM Sundays at our Corporate Office Contact Center, with openings for bilingual Spanish-speaking representatives as well. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary.
Join our high-spirited team with contests, parties, and more! Plus, receive top-tier training to enhance your skills and grow your career.
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you'll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!
MAJOR RESPONSIBILITIES
Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
Maintain a general understanding of current consumer electronic devices and technology.
Identify customers' needs, clarify information, qualify issues, and offer solutions.
Personalize support to improve customer satisfaction.
Accurately document all customer contacts and enter them into the appropriate database.
Develop and maintain effective working relationships to ensure teamwork.
Meet personal/team goals.
Flexibility to work some during the weekends is highly desirable.
EDUCATION & EXPERIENCE:
High School diploma with one year related experience in a customer service or related role preferred.
Skilled at listening and problem-solving.
Strong verbal and written communication
Bi-lingual Spanish-speaking candidates are encouraged to apply.
Proficient typing skills are needed.
Able to multitask while setting priorities.
Adjust and adapt to unique customer types.
Passion for technology including computers & electronics is a definite plus - have fun at work with products you love!
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today!
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
Benefit Coverage for Regular Full-Time Associates
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
IT Support Specialist - Senior
Columbus, OH
Detailed Description:
Provide direct process and technical support for members of the Huntington executive leadership team.
The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues.
They must be able to perform technical tasks with minimal supervision and in limited time.
They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully.
Basic Qualifications:
Bachelor's Degree
Min 3 yrs of experience in direct contact customer technical support
Preferred Qualifications:
This role requires technical proficiency, strong communication skills, along with project and personal organizational skills.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Auto-ApplyHybrid Cloud & Tech Resilience - Manager
Columbus, OH
**Specialty/Competency:** Platform Engineering & Architecture **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Analyse and identify the linkages and interactions between the component parts of an entire system.
+ Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
+ Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
+ Develop skills outside your comfort zone, and encourage others to do the same.
+ Effectively mentor others.
+ Use the review of work as an opportunity to deepen the expertise of team members.
+ Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Cloud Operations team you will lead the development and implementation of innovative cloud resilience strategies. As a Manager you will supervise and mentor teams, delivering exceptional results while fostering meaningful client relationships and navigating complex challenges. This role offers a unique chance to enhance your leadership skills while working with advanced technology in a dynamic environment.
Responsibilities
- Promote a culture of collaboration and continuous improvement
- Maintain adherence to project timelines and quality standards
- Analyze and refine operational processes for effectiveness
What You Must Have
- Bachelor's Degree
- At least 5 years of experience
What Sets You Apart
- Master's Degree in Computer and Information Science, Information Technology, Computer Science, Risk Management preferred
- Certification(s) Preferred: Certification(s) from a leading cloud service provider (AWS, Azure, GCP), Certification(s) from a leading on-premises infrastructure provider (VMware, Nutanix Microsoft, RedHat, NetApp, EMC, Cisco, Arista), Certified Business Continuity Professional (CBCP), ITIL Certification, Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), AWS or Azure certifications related to resilience or infrastructure
- Demonstrating experience in IT resilience and disaster recovery
- Possessing public, private, hybrid, and multi-cloud Infrastructure experience. (Network, Server, Storage, and Database) discovery, design, build, and migration
- Providing specialist advice on developing IT resilience strategies tailored to client-specific environments and challenges
- Having familiarity with risk management frameworks (e.g., ISO 22301, ISO 27001, NIST, ITIL)
- Working with clients to identify critical business functions and their dependencies on IT systems
Learn more about how we work: **************************
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ***********************************
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: ***************************************
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
\#LI-Hybrid
Technology Readiness Manager
Columbus, OH
Role: Technology Readiness Manager (TRM) Imagine shaping the future of education by ensuring millions of students and educators experience seamless, on-time assessments. As a Technology Readiness Manager, you'll be at the heart of launching state-level school assessment programs. You will bring together data, communications, and system setup, so every program is a success. This isn't just a technical role; it's a chance to drive real-world impact and be a catalyst for positive change.
The impact you'll have
+ Be the trusted technical partner to customers and internal teams, anticipating needs, shaping solutions, and pulling in product leaders strategically.
+ Reduce risk and escalations by designing repeatable frameworks, not just resolving tickets.
+ Improve how Pearson delivers: build unified onboarding playbooks, drive dashboard adoption, and elicit feedback to improve our products and platforms.
What you'll do
+ **Own the path to production:** Lead E2E readiness across data integrations, communications, and system configuration to deliver smooth, on-time go-lives.
+ **Be the bridge** : Translate the program needs into clear technical work, aligning engineering, product, and Program Delivery to a single plan.
+ **Orchestrate execution:** Build and manage readiness plans and schedules; maintain the workflows across teams to keep work visible, prioritized, and moving.
+ Configure and validate: Set up and verify program configurations via internal tools, ensuring accuracy, security, and auditability.
+ **Guard production quality:** Drive production readiness reviews, manage risks, and lead technology escalations to rapid resolution.
+ **Proactive technical engagement** : Host technical discovery sessions, map cross-system dependencies, and recommend solution patterns.
+ **Quarterly systemic improvement:** Propose and lead at least one cross-program improvement each quarter (e.g., automation, playbook updates, integration templates).
+ **Build the operating system:** Create unified onboarding playbooks, standard runbooks, and dashboards that surface readiness status, risks, and outcomes.
+ **Close the loop:** Capture structured feedback from customers and delivery; funnel insights to product and platform owners for roadmap consideration.
+ **Be the go-to:** Serve as the primary technology contact for internal and customer teams, representing tech with clarity and confidence.
How you'll lead
+ Act as a Lead for readiness work: own the backlog and fulfillment, and drive continuous improvement.
+ Champion standard processes and common practices across programs to scale what works.
+ Work framework-first: move from reactive, checklist-driven activity to proactive, metrics-led execution.
What success looks like in your first 6-12 months
+ Reduced production incidents and last-minute escalations across your programs.
+ Adopted dashboards that give stakeholders a real-time view of readiness, risks, and decision points.
+ A unified onboarding playbook in use across your programs, with clear SLAs/SLOs and handoffs.
+ One or more quarterly systemic improvements delivered and measured (e.g., faster setup cycle time, higher data quality, increased automation).
You'll thrive here if you love connecting dots across teams and systems, turning ambiguity into action. If you're passionate about creating new solutions, enjoy collaborating with both technical and non-technical stakeholders, and stay calm when timelines are tight, this is the place for you.
Compensation and benefits
As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the minimum full-time salary range for this position is between $85,000-$95,000. Compensation at Pearson is influenced by factors including skill set, experience level, and location.
The position offers annual incentive program, and comprehensive benefits. Applications are open through December 15, 2025, with possible extension based on business needs. If you're ready to own outcomes, elevate quality, and lead proactive improvements, we invite you to apply and make every launch better than the last.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ******************************************.
**Job:** Service Owner
**Job Family:** TECHNOLOGY
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Remote
**Req ID:** 20868
\#location
TECHNICAL SUPPORT REPRESENTATIVES
Hilliard, OH
MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers.
We are currently seeking energetic TECHNICAL SUPPORT REPRESENTATIVES who are passionate about customer service and skilled in turning technical expertise into sales opportunities. We offer both full-time and part-time availability between the hours of 9 AM and midnight Monday-Saturday and 11 AM to 9 PM Sundays at our Corporate Office Contact Center, with openings for bilingual Spanish-speaking representatives as well. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary.
Join our high-spirited team with contests, parties, and more! Plus, receive top-tier training to enhance your skills and grow your career.
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you'll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!
MAJOR RESPONSIBILITIES
* Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
* Maintain a general understanding of current consumer electronic devices and technology.
* Identify customers' needs, clarify information, qualify issues, and offer solutions.
* Personalize support to improve customer satisfaction.
* Accurately document all customer contacts and enter them into the appropriate database.
* Develop and maintain effective working relationships to ensure teamwork.
* Meet personal/team goals.
* Flexibility to work some during the weekends is highly desirable.
EDUCATION & EXPERIENCE:
* High School diploma with one year related experience in a customer service or related role preferred.
* Skilled at listening and problem-solving.
* Strong verbal and written communication
* Bi-lingual Spanish-speaking candidates are encouraged to apply.
* Proficient typing skills are needed.
* Able to multitask while setting priorities.
* Adjust and adapt to unique customer types.
* Passion for technology including computers & electronics is a definite plus - have fun at work with products you love!
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today!
* Employee Discount that includes a Friends & Family Discount Program
* Tuition Reimbursement & Education Discounts
* Paid Time Off for Regular Associates
* Benefit Coverage for Regular Full-Time Associates
* Esteemed Vendor & Company Job Training
* Career Advancement Opportunities
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
#appcast