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The differences between technical support managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support manager, becoming an information technology technical services manager takes usually requires 6-8 years. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $106,760 average annual salary of a technical support manager.
The top three skills for a technical support manager include customer service, customer satisfaction and project management. The most important skills for an information technology technical services manager are project management, ITIL, and service management.
| Technical Support Manager | Information Technology Technical Services Manager | |
| Yearly salary | $106,760 | $114,021 |
| Hourly rate | $51.33 | $54.82 |
| Growth rate | 10% | 16% |
| Number of jobs | 149,977 | 209,334 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Technical support managers and information technology technical services managers have different pay scales, as shown below.
| Technical Support Manager | Information Technology Technical Services Manager | |
| Average salary | $106,760 | $114,021 |
| Salary range | Between $76,000 And $148,000 | Between $86,000 And $150,000 |
| Highest paying City | Novato, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | BitGo | Mayo Clinic |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support manager and an information technology technical services manager in terms of educational background:
| Technical Support Manager | Information Technology Technical Services Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between technical support managers' and information technology technical services managers' demographics:
| Technical Support Manager | Information Technology Technical Services Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 81.4% Female, 18.6% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |