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The differences between technical support managers and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support manager and a lead support technician. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $95,420 average annual salary of a lead support technician.
The top three skills for a technical support manager include customer service, customer satisfaction and project management. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Technical Support Manager | Lead Support Technician | |
| Yearly salary | $106,760 | $95,420 |
| Hourly rate | $51.33 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,977 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Technical support managers and lead support technicians have different pay scales, as shown below.
| Technical Support Manager | Lead Support Technician | |
| Average salary | $106,760 | $95,420 |
| Salary range | Between $76,000 And $148,000 | Between $64,000 And $140,000 |
| Highest paying City | Novato, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | BitGo | |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support manager and a lead support technician in terms of educational background:
| Technical Support Manager | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support managers' and lead support technicians' demographics:
| Technical Support Manager | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.4% Female, 18.6% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |