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The differences between technical support managers and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support manager, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $100,220 average annual salary of a senior technical analyst.
The top three skills for a technical support manager include customer service, customer satisfaction and project management. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.
| Technical Support Manager | Senior Technical Analyst | |
| Yearly salary | $106,760 | $100,220 |
| Hourly rate | $51.33 | $48.18 |
| Growth rate | 10% | 9% |
| Number of jobs | 149,977 | 152,373 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
A senior technical analyst specializes in performing research and analysis to optimize technical support procedures in a company. Their responsibilities revolve around coordinating with different departments to gather necessary data, analyzing feedback from clients and employees, assessing existing processes to determine areas needing enhancements, and devising strategies to improve operations. They are also in charge of providing technical support to internal and external parties, installing and repairing systems, and addressing inquiries or concerns, resolving them promptly and efficiently.
Technical support managers and senior technical analysts have different pay scales, as shown below.
| Technical Support Manager | Senior Technical Analyst | |
| Average salary | $106,760 | $100,220 |
| Salary range | Between $76,000 And $148,000 | Between $76,000 And $130,000 |
| Highest paying City | Novato, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | BitGo | Morgan Lewis |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support manager and a senior technical analyst in terms of educational background:
| Technical Support Manager | Senior Technical Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support managers' and senior technical analysts' demographics:
| Technical Support Manager | Senior Technical Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 81.4% Female, 18.6% | Male, 76.1% Female, 23.9% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |