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The differences between technical support managers and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support manager and a technician support team leader. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $88,988 average annual salary of a technician support team leader.
The top three skills for a technical support manager include customer service, customer satisfaction and project management. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Technical Support Manager | Technician Support Team Leader | |
| Yearly salary | $106,760 | $88,988 |
| Hourly rate | $51.33 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,977 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Technical support managers and technician support team leaders have different pay scales, as shown below.
| Technical Support Manager | Technician Support Team Leader | |
| Average salary | $106,760 | $88,988 |
| Salary range | Between $76,000 And $148,000 | Between $64,000 And $122,000 |
| Highest paying City | Novato, CA | San Mateo, CA |
| Highest paying state | California | New York |
| Best paying company | BitGo | Chevron |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support manager and a technician support team leader in terms of educational background:
| Technical Support Manager | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support managers' and technician support team leaders' demographics:
| Technical Support Manager | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.4% Female, 18.6% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |