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  • Technology Support Specialist

    The Intersect Group 4.2company rating

    Technical support specialist job in Enon, OH

    At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. Role Summary We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Key Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment Key Requirements Experience in technical support or IT knowledge (college/studies/etc.) Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.
    $51k-77k yearly est. 2d ago
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  • Computer Aided Design Support Engineer

    Hcltech

    Technical support specialist job in Raymond, OH

    HCLTech is seeking a highly talented and self-motivated Computer Aided Design Support Engineer to install, configure, administer, troubleshoot, and migrate CAD tools such as 3DEXPERIENCE, CATIA V5, Delmia, AutoCAD, and SolidWorks. This role involves ensuring seamless integration with existing systems, providing technical support, and collaborating with engineering teams to optimize application performance. Job Title: Computer Aided Design Support Engineer Job ID: 1641005BR Position Type: Full-time Location: Raymond, OH Responsibilities: Installation and Configuration: Install and configure CAD applications such as 3DEXPERIENCE, CATIA V5, Delmia, AutoCAD, and SolidWorks. Ensure proper setup and integration with existing systems and workflows. Administration: Manage user accounts, permissions, and access controls. Maintain application settings and preferences to optimize performance. Troubleshooting: Provide technical support for any issues related to CAD applications. Diagnose and resolve software and hardware problems. Collaborate with vendors and other IT teams to address complex issues. Application Migration: Plan and execute migration of CAD applications to new versions or platforms. Ensure data integrity and minimal disruption during migration processes. System Monitoring & Maintenance: Monitor system performance and usage to identify potential issues. Perform regular maintenance tasks such as updates, patches, and backups. Implement and maintain disaster recovery plans. User Support and Training: Assist users with application-related queries and provide training on best practices. Develop and maintain documentation for application usage and troubleshooting. Collaboration: Work closely with design and engineering teams to understand their needs and provide tailored support. Participate in cross-functional projects to enhance application capabilities and integration. Skills : Technical Expertise: Proficiency in 3DEXPERIENCE, CATIA V5, Delmia, and Team center. Strong understanding of CAD application architecture and functionality. Problem-Solving: Excellent troubleshooting skills and ability to diagnose complex issues. Ability to work under pressure and manage multiple tasks simultaneously. Communication: Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Experience: Previous experience in a similar support role is highly desirable. Familiarity with standard practices and service management. Pay and Benefits Pay Range Minimum: $63000 per year Pay Range Maximum: $96000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
    $63k-96k yearly 1d ago
  • Inperson Interview for Help Desk Support in Columbus Ohio

    360 It Professionals 3.6company rating

    Technical support specialist job in Columbus, OH

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1) Duration of Contract 1 Months + Extendable Interview Type In Person Only Location: Columbus, Ohio, 43223, Qualifications · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Act as the escalation point for high priority support issues. · Ability to interpret end user license agreements. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com
    $37k-63k yearly est. 60d+ ago
  • Help Desk Support

    Mindlance 4.6company rating

    Technical support specialist job in Groveport, OH

    Job Responsibilities: Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required. SKILL SET Possess a working knowledge of hardware components, hardware configurations, and have strong software experience. Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills. Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers. Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users. Additional Information To discuss on this opportunity feel free to reach Raghu Varun Call on ************ or email your resume to ************************
    $33k-54k yearly est. Easy Apply 1d ago
  • desktop support

    Artech Information System 4.8company rating

    Technical support specialist job in Columbus, OH

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE : Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ · Job responsibilities :To perform PC refresh, data migration. · Windows troubleshooting and installing and configuring Additional Information For more information, Please contact Shubham ************
    $45k-60k yearly est. 1d ago
  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company

    Technical support specialist job in Columbus, OH

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $35k-62k yearly est. 29d ago
  • IT Helpdesk Support

    American Freight 3.8company rating

    Technical support specialist job in Dublin, OH

    Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
    $17-25 hourly 60d+ ago
  • IT Support Specialist

    Anchor Hocking 4.4company rating

    Technical support specialist job in Lancaster, OH

    Role Title: IT Support Specialist Anchor Hocking Company is a global industry leader in glass tabletop and houseware manufacturing. Since 1905, we have perfected preparation, presentation, and preservation in product categories such as drinkware, barware, bakeware, serve ware, storage jars, and more. We are one of the most recognizable glassware brands in the world. We do it by merging beauty, durability, and functionality. The results are products homes really need - made to use and made to last. All designed, marketed, and manufactured right here in the USA. Welcome to Anchor Hocking: discover the genius of utility. Role Responsibilities: As an IT Support Specialist at Anchor Hocking Company, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position combines responsibilities from Tier 1 and Tier 2 support, requiring both excellent customer service skills and technical expertise. Your primary duties will include but are not limited to: Help Desk Support: Provide technical support to end-users, including diagnosing and resolving hardware and software issues. Ticket Management: Receive, prioritize, and manage IT support requests through our ticketing system, ensuring timely resolution and excellent communication with end-users. User Training: Assist end-users in understanding and utilizing IT systems, software applications, and hardware devices. Password Resets: Handle password resets and account unlocks, adhering to security protocols. Advanced Troubleshooting: Investigate and resolve more complex IT issues that require expertise beyond Tier 1 support. Hardware and Software Maintenance: Perform hardware and software installations, updates, and upgrades as needed. Network Support: Assist in maintaining and troubleshooting network infrastructure, including LAN/WAN connectivity and VPN configurations. Endpoint Management: Manage and configure endpoint devices, ensuring security compliance and optimal performance. Documentation: Maintain accurate records of IT assets, configurations, and support processes. Contribute information to knowledge base articles. On-call Rotation: Will be expected to participate in a rolling on-call rotation. The rotation frequency is 1 week on, 3 weeks off. Qualifications: Education: An associate degree in information technology, computer science, or a related field is preferred but not required. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus. Experience: At least 1-3 years of combined experience in IT support roles that encompass both Tier 1 and Tier 2 responsibilities. Technical Skills: Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Windows and mac OS operating systems, Microsoft Office Suite, and Active Directory. Familiarity with Microsoft DHCP, DFS, DNS, and Print Management are a plus. Customer Service: Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. Team Player: Ability to work collaboratively in a fast-paced environment and assist team members as needed. Problem-Solving: Strong problem-solving skills and the ability to adapt to new technologies and challenges. Attention to Detail: Excellent attention to detail and a commitment to providing high-quality support. Certifications: Relevant certifications or a willingness to obtain them is a plus. Primary Location: Lancaster, OH Monday - Friday 8AM - 5PM, with possible after-hours as needed including on-call rotation.
    $42k-54k yearly est. Auto-Apply 45d ago
  • IT Specialist

    Delaware County, Oh 4.5company rating

    Technical support specialist job in Delaware, OH

    Individual maintains computer networks and provides technical support to associates and agency employees. Installs and configures hardware and software and troubleshoots technical issues. Individual reports directly to the Business Administrator. Associate degree in computer science, information technology, or a related field, plus a minimum of two (2) years of experience working with Job and Family Services systems or in a related information technology role OR an equivalent level of experience to encompass the education and experience required combined with a demonstrated ability to manage and lead subordinate personnel. Must possess a valid Driver's License and acceptable driving record. All required licenses and certificates must be maintained as a condition of continued employment. ESSENTIAL JOB FUNCTIONS: * Plans, organizes, and directs work activities of assigned staff; provides ongoing feedback, conducts performance evaluations, supports employee development, and administers corrective action as appropriate; ensures staff compliance with organizational and department policies, work rules, and operational procedures, consulting with management and HR on personnel matters as needed; * Reviews and approves employee time sheets, leave requests, overtime, and work schedules to ensure adequate coverage and compliance with county and department requirements; communicates scheduling expectations to staff; * Acts as the Technical Point of Contact (TPOC), initial point of contact between county agency information technology environment and ODJFS; * Assigns work; trains employees; evaluates employee performance; reviews employee time sheets, authorizes overtime and approves leave requests; ensures effective communication of information to employees; * Performs installations, configurations, and troubleshoots hardware, software, systems, networks, printers, scanners, fax, phones, and security systems; * Responds timely to service issues and requests; * Submits access requests to appropriate departments to ensure necessary systems and software are accessible; * Assists individuals with account setup and ensures system access is in place; * Repairs and replaces equipment when possible, and coordinates service calls when necessary; * Troubleshoots technical issues to determine plan of action to reach a resolution; * Procures materials and services for the agency as assigned adhering to County, state and federal requirements; * Prepares recommendations for technology and facility equipment upgrades and updates to facilitate budget preparation; * Develops monthly and quarterly reports to track IT incidents; * Performs quality assurance and ensures confidentiality and cyber security is maintained; * Manages implementation or new hardware, software, programs, processes, and ensures end users receive necessary training; * Attends conferences, workshops and trainings to obtain or maintain knowledge of current technology; * Maintains and updates agency website and SharePoint Site; * Processes, files and distributes incoming and outgoing documentation, correspondence and telephone inquiries; * Interprets and implements Federal and State regulations including staying abreast of legislative changes and mandates * Works outside of typical work schedule/business hours as required; * Performs typing, word processing, and related computer operations; * Demonstrates regular and predictable attendance; and * Other tasks as assigned. NON-ESSENTIAL JOB FUNCTIONS: Performs related Essential/Non-Essential functions as required. I. JOB REQUIREMENTS: Equipment: Ability to operate a variety of office equipment such as computer, copier, telephone, IPad, calculator, FAX machine, VCR/DVD player, and other equipment necessary to perform duties. Individual uses personal protective equipment as necessary. Ability to safely operate a motor vehicle is required. Critical Skills/Expertise: * Thorough knowledge and the ability to create and work in computer applications such as Word, Excel, PowerPoint, Access, SharePoint, Teams, and intranet/internet functions; * Ability to interpret and apply technical material to troubleshoot, upgrade, update, repair, or request maintenance; * Knowledge of the Ohio Revised Code and internal administrative and financial procedures; * Knowledge of the fundamentals of fund accounting and financial reporting principles and practices; * Ability to interpret and implement policies, procedures and governmental codes; * Ability to work independently and as part of a team; * Thorough knowledge of and ability to apply effective supervisory skills to direct, motivate, and manage subordinate personnel; * Extensive knowledge of and ability to apply policies and procedures to assist staff in the performance of their responsibilities; * Ability to work effectively with clients who may be upset, distraught, irate, emotionally or mentally or otherwise unable to function within reasonable range of constructive behaviors; * Ability to motivate and counsel staff and clients; * Ability to organize and maintain large volumes of information and paperwork; * Ability to effectively program plan independently and in collaboration with other staff units and outside agencies; * Communicate professionally and effectively with internal and external customers, both orally and in writing; * Organize and prioritize work assignments, multi task with accurate focus and refocus in a fast-paced environment; * Demonstrated integrity, reliability, and the ability to maintain confidentiality; * Ability to work under pressure and to capably interact with co-workers and other members of various departments and agencies; * Deliver excellent customer service, externally and internally; * Proficiency in grammar, writing, mathematical skills, spelling, and punctuation; * Thorough knowledge, adherence and aptitude to follow safety policies, procedures and practices; and * Thorough knowledge, adherence and aptitude to follow federal, state, county, and department policies and procedures, laws and regulations. II. DIFFICULTY OF WORK: Work consists of moderately complex, varied, non-standardized tasks requiring technical skills and application of numerous laws, rules, regulations, and procedures. Judgment is needed to apply the correct guidelines to the specific case where answers are logically obtained. Work is of substantial intricacy. III. RESPONSIBILITY: Supervisor provides general guidance allowing the individual the ability to plan the procedures and methods to attain objectives. Work is reviewed in process and/or upon completion for technical adequacy and conformance with practice and policy. Errors in work may cause inaccuracies in reports, records, or technical data resulting in inaccurate or incomplete information, which may result in misstatement of funds and balances, misuse and/or loss of public money. Responsibilities include directing the work of assigned employees, approving timesheets and leave requests, contributing to hiring decisions, and providing input on performance evaluations and corrective actions. IV. PERSONAL WORK RELATIONSHIPS: Contact is with co-workers, employees from public and private sector organizations and the public. The purpose of these contacts is to guide and direct, check on progress of work assigned, coordinating services, and job development/referrals, make recommendations and handle questions about department, programs and client concerns. Work involves frequent interactions with employees to train, mentor, and provide ongoing feedback to support their performance and professional development. V. PHYSICAL EFFORT AND WORK ENVIRONMENT: Physical Requirements: The physical requirements of the position are identified as sedentary work, which may require the lifting of up to twenty-five (25) pounds. Physical Activity: The physical activity of the position is lifting, manual dexterity, talking, hearing, bending, reaching, pulling, and moving around. Visual Activity: The minimum visual activity of the job is close to the eyes. Job Location: The minimum work conditions for the position indicate that the individual is not exposed to adverse environmental conditions.
    $77k-101k yearly est. 10d ago
  • Information Technology

    Vp 3.9company rating

    Technical support specialist job in Columbus, OH

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $32k-69k yearly est. Auto-Apply 60d+ ago
  • Information Technology

    Veterans Prime, Inc.

    Technical support specialist job in Columbus, OH

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $33k-62k yearly est. Auto-Apply 60d+ ago
  • SRD IT Americas

    DHL (Deutsche Post

    Technical support specialist job in Westerville, OH

    Life Sciences and Healthcare Business Unit Senior Director - Business Unit IT Americas Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you! Job Description This role is responsible for directing IT project management staff, knowledge, skills, tools, and techniques to IT project activities in order to meet or exceed the needs and expectations of all projects stakeholders - including the customer. This includes the management of critical project components including project integration, scope, time, cost, quality, human resource, communications, risk, and procurement through all phases of the systems life cycle. Responsible for the coordinated management of a portfolio of projects to achieve a set of specific business objectives not available from managing projects individually. Directs programs from original concept, through IT solution definition and design to final implementation. Interfaces with all areas affected by the program including executive levels. Directs program strategy and objectives. Provides senior oversight of detailed work plans, schedules, program estimates, resource plans, and status reports. Directs program meetings, program tracking and analysis. Directs the review of program deliverables. Provides project management guidance and oversight to project teams. Provides IT thought leadership and continuous improvement for overall IT delivery performance. Communicates with IT Vice President and above regarding status of specific programs. Responsibilities Acts as a point of reference for the Sector as it relates to IT project management, including: Organizational Interfaces - * Directs and co-ordinates interaction with Business Unit Management Team - representing IT in the development of Business Strategy for the sector. Identify IT requirements in support of expanding business strategy for the assigned sector. * Directs efforts in assessing the fit of complex IT solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process. * Directs and co-ordinates participation in new product evaluations to define requirements and assess business fit for assigned sector or division. * Directs IT competency and capability in the early stages of lead and proposal development for all opportunities. * Directs the development of the IT section of response to customers RFP / RFI / RFQ's for new business opportunities for all opportunities. * Delivers, or directs staff in the delivery of, customer/partner presentations for all opportunities * Directs and co-ordinates productive business relationships with all levels of customer, business * partners, and vendor management. Project Planning & Administration - * Directs efforts to conceptualize a solution of significant scope across multiple applications and/or platforms. * Directs efforts to assist in the definition of all complex engagements to guide the most appropriate IT solution to the end user in concert with DHL Supply Chain and IT strategic direction. * Directs efforts for the creation, or assisting others in the creation, of the overall project work plan. * Directs others in the effective use and oversight of project administration processes including project initiation, labor tracking, status reporting, and basic project capital / expense tracking. * Provides experienced vendor co-ordination and management skills in the context of planning for overall project delivery; able to individually direct all IT groups - either in-house, customer, or third-party. Project Delivery - * Directs the completion of all project components to meet appropriate economic standards, ensure customer satisfaction, timely completion, and project profitability. * Directs staff to ensure overall project success. * Directs the co-ordination, communication, and development of detailed requirements in conjunction with the Analysts, Project Management, Operations, Solution Development, Application and Integration Development group(s). * Directs staff to assess project risks and develop timely, proactive plans to mitigate risk factors. * Directs staff to apply system development methodologies for custom and package application projects. Personnel - * Experienced and effective ability to provide direction, motivation, training, and decision support to project staff within the sector and across the entire sector. * Experienced and effective ability to leverage the competencies of project associates to enhance project quality and accelerate results. * Experienced and effective ability to recognize and manage staff diversity, performance and or personality conflicts. * Directs others in the completion of assignments through knowledge sharing. * Experienced and effective ability to deliver high quality performance reviews of project team participants. * Experienced and effective ability to recruit, develop, coach and counsel subordinates, General - * Experienced and effective ability to propose, refine, and implement project standards, policies, * procedures, and methodologies for DHL Supply Chain Business Unit IT. * Experienced and effective ability to understand and promote DHL Supply Chain's project lifecycle, concepts, principals, and business processes. * Apply broad understanding / knowledge of complex IT infrastructure components - e.g. networks, platforms, and operating systems. * Directs the development and management of fiscal budget for the assigned sector. * Requires no day-to-day supervision from IT management. Required Education and Experience Education - Required - Bachelors Degree or equivalent in a relevant business or technical subject. Desired - Masters Degree or equivalent in a relevant business or technical subject. Experience - * Minimum 15+ years experience in an IT environment. * Professional project or program management experience of system design, development, or integration projects (packaged and custom solutions). * Experience in planning major projects, including development of project proposals, business cases, project schedules, financial justification, etc. * Experience in the use of project management/planning software. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer.
    $33k-63k yearly est. 28d ago
  • 2026 Information Technology - Local Government Summer Intern

    Franklin County, Oh 3.9company rating

    Technical support specialist job in Columbus, OH

    The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous IT interns have gained experience using PowerApps, Action 1, OneDrive, Microsoft 365, and other software programs on the job. Specific past assignments include: * Migrating employee accounts to .GOV domain * Setting up devices in a community's new health department building * Creating a new IT ticketing system app and SharePoint page * Organizing a city's technology resource page * Setting up firewall and VLANs * Help Center Operations and troubleshooting * Imaging new computers, reimaging old computers, and other duties as assigned Qualifications Students must meet the following requirements: * 30 hours of completed college coursework * Interest in public service careers * GPA 3.0 or higher (preferred) * Legally eligible to work in the United States * Reliable transportation to and from work * Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-9-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.
    $15-20 hourly 28d ago
  • IT Internship

    OTC Industrial Technologies 4.5company rating

    Technical support specialist job in Columbus, OH

    Job Title: IT Intern We are seeking motivated and enthusiastic IT Interns to join our IT team. We have roles in various areas of information technology including system development, network support, and cybersecurity. These internships offer the opportunity to learn from experienced professionals and contribute to real projects that support the company's IT infrastructure. Here are some examples of the areas you may be working in: * System Development: * Assist in the design, development, and testing of software applications. * Collaborate with developers and stakeholders to gather requirements and improve system performance. * Help maintain and update internal applications and databases. * IT Support * Provide support to end users with troubleshooting, research, or assisting customers with software and hardware. * Identify, diagnose, and effectively resolve issues both locally and remotely * Upgrade and decommission end user hardware that has reached end of useful life per company standards. * Network Support: * Provide support in maintaining the company's network infrastructure. * Monitor network performance and troubleshoot connectivity issues. * Assist with network configuration, including routers, switches, and firewalls. * Document network configurations and create user guides for network access. Requirements: * Currently pursuing a degree in Information Technology, Computer Science, or a related field. * Basic understanding of system development, including software lifecycle and coding practices. * Knowledge of networking concepts, including TCP/IP, DNS, and VPN. * Familiarity with cybersecurity principles and common security tools. * Strong problem-solving skills and attention to detail. * Ability to work both independently and as part of a team. * Good communication skills and willingness to learn. What We Offer: * Hands-on experience in a dynamic IT environment. * Mentorship from industry professionals. * Exposure to real-world IT challenges in system development, network support, and cybersecurity. * Potential for full-time employment after internship completion.
    $27k-36k yearly est. 60d+ ago
  • 2026 Information Technology - Local Government Summer Intern

    Mid Ohio Regional Planning Commission 3.9company rating

    Technical support specialist job in Columbus, OH

    Job DescriptionSalary: $15 to $20 per hour The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPCs 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each hosts request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous IT interns have gained experience using PowerApps, Action 1, OneDrive, Microsoft 365, and other software programs on the job. Specific past assignments include: Migrating employee accounts to .GOV domain Setting up devices in a communitys new health department building Creating a new IT ticketing system app and SharePoint page Organizing a citys technology resource page Setting up firewall and VLANs Help Center Operations and troubleshooting Imaging new computers, reimaging old computers, and other duties as assigned Qualifications Students must meet the following requirements: 30 hours of completed college coursework Interest in public service careers GPA 3.0 or higher (preferred) Legally eligible to work in the United States Reliable transportation to and from work Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-9-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.
    $15-20 hourly 29d ago
  • IT College Intern (PN 20036321)

    Dasstateoh

    Technical support specialist job in Columbus, OH

    IT College Intern (PN 20036321) (250009A7) Organization: Developmental Disabilities - Central OfficeAgency Contact Name and Information: Caleb Skinner, *************************** Unposting Date: OngoingWork Location: James A Rhodes Office Tower 13 30 East Broad Street 13th Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $20.00 for undergrad, $24.00 for graduate students Schedule: Part-time Work Hours: Variable Hours Between 8:00 AM -5:00 PMClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Computer Literacy, Clerical & Data Entry, Operational and Administrative Support, ResearchProfessional Skills: Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written CommunicationPrimary Technology: Not Applicable Agency OverviewJoin Our Team!Accepting applications for a College Intern position!The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:InclusionPartnership RespectThe Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business. Job DescriptionJoin our Team!Accepting applications for College InternWhat will you do?Under general direction creates or updates training (e.g., User Guides, training objectives, Agendas) for Information Technology (IT) Training using Microsoft Office Products (e.g., Word, Excel, PowerPoint).Assists supervisor & Technology-Based Training Developers, or other IT Staff, with coordinating business review sessions, requirements gathering & business or process analysis.Analyze, design, develop or modify existing training material(s). Under direction of ITS leadership &/or other IT staff, use multiple tools & techniques including Photoshop, PowerPoint, & Word for various learning activities.Prepares documentation of computer & human resource factors for new learning, recommends appropriate hardware & software to higher level authorities.Develops system flowcharts & detailed program specifications, structures & procedures including system test procedures todetermine validity & reliability. Writes complete system documentation.The candidate may also work with the DODD IT staff to prepare documentation as needed; or assist in data review/data entry activities. Attends meetings & takes notes when manager is not available. Performs other duties as assigned within scope of internship.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsRequired Qualifications:Must be enrolled in an accredited college or university Preferred Qualifications:Pursuing a degree program: Information Technology Experienced in Microsoft Office (Word, Excel, Outlook & PowerPoint) Experience with collecting & analyzing data is a plus Supplemental InformationRate of pay is based upon student's academic status This position is year round (this position is NOT limited to a semester) No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
    $20 hourly Auto-Apply 18h ago
  • IT Intern

    Cfbank 3.7company rating

    Technical support specialist job in Westerville, OH

    We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we've been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business. About the role: This is a temporary support position within the IT Department that will work collaboratively with various lines of business with exposure to various facets of the business; change management, project management, peer relations and support as well as customer relationship development. What you'll do: * Work with a multi-disciplinary team to add depth to the IT infrastructure of the organization. * Assist IT and vendors with web development and maintenance. * Provide help desk support to internal and external clients including device and Microsoft Windows driver installation as needed. * Comply with internal security policies and procedures and maintain customer confidentiality at all times. * Adhere to all regulations, policies, and record keeping requirements. Complete all required training related to bank regulations and policies. * Accept other responsibilities and projects as requested to add value for CFBank.
    $24k-33k yearly est. 2d ago
  • Tech Support Specialist

    The Intersect Group 4.2company rating

    Technical support specialist job in Enon, OH

    he Intersect Group is hiring for a technical support specialist, supporting a large retail client in the Enon, OH area. You will be supporting a large store refresh initiative where you will be providing phone and back-end support (decommission, installs, provisioning, etc.) to onsite technicians. Individuals should possess a background within technical support/help desk, and be comfortable with troubleshooting networks, systems/servers, and mobile devices. This is a very large project tied to the conversion of Speedway's old store systems to the new 7-11/Speedway system called RIS 2.0 that is being rolled out as the store system standard across all locations. Both are homegrown systems. This initiative is affecting every technology in the stores...mobile checkout, POS, desktop, gas etc. These analysts are responsible for the hands on work and switching over from the old system to the new system. Fielding calls and doing the end to end implementation. Ideally closing the store and completing within 4-6 hours. Right now they are implementing RIS 2.0 to about 6 stores a day right now but need to get to 12 a day stat These are high level tech support roles so the technical acumen has to be there. This is a heavy customer service driven role as well so intangibles are just as important. These are mid to senior level technicians Bill rate $40 Pay $20 and up 3 month contract through the end of the year but highly likely it will extend 5 days onsite at Speedway Headquarters in Enon, OH: Address: 500 Speedway Dr, Enon, OH 45323 Interview Process: Manager will give us access to his calendar and we just schedule our candidates on his calendar! 30 minute teams interview and offer Must Haves: Some technical expertise-doesn't matter what kind of IT exp....education and certs could be included. No developers or programmers Nice to Haves: Windows exp Network exp Helpdesk exp POS exp Retail exp Gas station exp
    $51k-77k yearly est. 2d ago
  • 2026 Information Technology - Local Government Summer Intern

    Mid Ohio Regional Planning Commission 3.9company rating

    Technical support specialist job in Columbus, OH

    The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous IT interns have gained experience using PowerApps, Action 1, OneDrive, Microsoft 365, and other software programs on the job. Specific past assignments include: Migrating employee accounts to .GOV domain Setting up devices in a community's new health department building Creating a new IT ticketing system app and SharePoint page Organizing a city's technology resource page Setting up firewall and VLANs Help Center Operations and troubleshooting Imaging new computers, reimaging old computers, and other duties as assigned Qualifications Students must meet the following requirements: 30 hours of completed college coursework Interest in public service careers GPA 3.0 or higher (preferred) Legally eligible to work in the United States Reliable transportation to and from work Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-9-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.
    $15-20 hourly 27d ago
  • IT Intern (Enterprise Service Management)

    Dasstateoh

    Technical support specialist job in Columbus, OH

    IT Intern (Enterprise Service Management) (250007CF) Organization: Administrative ServicesAgency Contact Name and Information: Mark Rider, Mark. Rider@DAS. ohio. gov Unposting Date: OngoingPrimary Location: United States of America-OHIO-Franklin County-Columbus Compensation: Depends on Academic LevelSchedule: Part-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Basic Documentation, Data Analytics, Operations, Organizational DevelopmentProfessional Skills: Conflict Management, Creativity, Interpreting Data, Continuous ImprovementPrimary Technology: Not Applicable Agency OverviewThe Department of Administrative Services Office of Information Technology (DAS/OIT) is seeking an IT Intern to support the Enterprise Service Management (ESM) team. This internship provides a unique opportunity for students or recent graduates to gain practical experience in enterprise IT operations while contributing to real projects that support state agencies. The intern will assist with activities related to ServiceNow administration, Change Management, Disaster Recovery planning, and Audit & Compliance tracking. This is a learning-focused role, designed to provide exposure to IT systems and processes while building professional and technical skills. Job DescriptionResponsibilitiesUnder supervision and guidance, the IT Intern will:Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation. Support the Change Management process by helping track and log change requests. Contribute to Disaster Recovery documentation and preparation activities. Help update audit and compliance checklists, logs, and supporting records. Participate in team meetings, record meeting notes, and follow up on assigned tasks. Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management. Provide general support to ongoing IT initiatives as needed. Preferred Skills (not required): Exposure to IT service management tools (ServiceNow, ticketing systems). Coursework or experience in project management, cybersecurity, or data analysis. Ability to work independently with direction. Strong organizational skills and attention to detail. QualificationsMinimum QualificationsCurrently enrolled in (or recently completed) a college program in Information Technology, Business, or related field. Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook. Strong written and verbal communication skills. Interest in IT systems, process documentation, or enterprise operations. Supplemental InformationApplying for position:When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. What You'll GainPractical, hands-on experience in enterprise IT operations. Exposure to large-scale IT systems (ServiceNow, Disaster Recovery, Change Management). Mentorship and professional development opportunities from experienced IT staff. Insight into state government IT operations and career pathways. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
    $28k-40k yearly est. Auto-Apply 18h ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Grove City, OH?

The average technical support specialist in Grove City, OH earns between $28,000 and $79,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Grove City, OH

$47,000

What are the biggest employers of Technical Support Specialists in Grove City, OH?

The biggest employers of Technical Support Specialists in Grove City, OH are:
  1. Oracle
  2. ASM Research, An Accenture Federal Services Company
  3. Columbus College of Art & Design
  4. EXOS
  5. 360 IT Professionals
  6. Bluestar Us
  7. Cornerstone OnDemand
  8. IBM
  9. Bwecap
  10. JPMC
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