Technical support specialist jobs in Petersburg, VA - 252 jobs
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Geographic Information Systems Technician
Insight Global
Technical support specialist job in Richmond, VA
Insight Global is looking for a GIS Design Tech. for one of our large engineering clients. This GIS Specialist is responsible for the development and accuracy of Geographic Information System (GIS) maps and data.
- This position will be mostly in the office assisting with GIS distribution designs and developing work packages for Joint Use Make Ready
- There will also be the opportunity for data collection; collecting and verifying data
- This job will be a great first step into electric distribution and will provide a valuable foundation for a career in the power delivery industry
REQUIRED SKILLS AND EXPERIENCE
- Engineering Tech. Degree or Bachelor's degree in a GIS, scientific or equivalent discipline
- GIS background or some similar data science (usually GIS degrees or those with environmental science degrees and GIS courses or minors)
- Esri's ArcGIS suite or other GIS software
NICE TO HAVE SKILLS AND EXPERIENCE
Distribution Experience
- Utility experience
- Computer Aided Design (CAD) tools
- Design experience
- Work Management Systems (WMS) SAP B1 and/or SAGE Experience
- Understanding of NESC codes and practices
$45k-77k yearly est. 3d ago
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Technical Support Analyst 4
Beyond SOF
Technical support specialist job in Petersburg, VA
Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICALSUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
Skill
Required / Desired
Amount
Experience
Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana
Required
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
Required
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
Required
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens
Required
Experience troubleshooting hardware and software -hands-on or from a service desk
Required
Demonstrated skills in creating professional communications to users.
Required
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Required
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Highly desired
Demonstrated success working as a team member and collaborating to achieve objectives.
Highly desired
Microsoft Office Specialist Certification -Associate or Above.
Desired
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Highly desired
Excellent project management skills and ability to manage multiple priorities
Desired
PC/Hardware experience
Required
Some level of desktop support experience and supporting a Windows 10environment
Desired
Hardware/software troubleshooting experience
Required
Question 1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2
Please list candidate's email address.
$43k-77k yearly est. 60d+ ago
AV/Desktop Tech Support Analyst @ Richmond , VA (Onsite)
Quantaleap
Technical support specialist job in Richmond, VA
Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client.
Role : AV/Desktop Tech Support Analyst
Location: Richmond , VA (Onsite)
Duration: Long-term
Job Description
Virginia Department of Transportation is looking for an experienced AV technician. As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards. You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required.
The VDOT IT AV/Desktop SupportTechnician position entails:
Provides on-site and virtual technicalsupport for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
Performs video camera, live stream and audio recordings.
Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
Sets up and operates audio systems for live events and ceremonies, and assists video production.
Conducts site surveys to establish AV/VTC equipment customer requirements.
Sets up and installs permanently installed conference room displays and video conferencing equipment.
Perform administrative tasks such as inventory tracking, checklists, forms, etc.
Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers.
Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
Job requires some travel and overnight stays.
Reetu kalra
Talent Aquisition Specialist
E:[email protected]
M: **************
Quantaleap Inc, 3020 Bernal Ave, Pleasanton, CA 94566
$44k-77k yearly est. Auto-Apply 60d+ ago
Tier II Help Desk Technician - Journeyman
ASM Research, An Accenture Federal Services Company
Technical support specialist job in Richmond, VA
Provides ongoing technicalsupport and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$44k-77k yearly est. 27d ago
IT Help Desk Technician
Endurance It Services
Technical support specialist job in Richmond, VA
About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.
Overview
We are seeking a skilled and customer -oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technicalsupport across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions.
Responsibilities:
Support residents and customers with the highest level of customer service
Provide Tier 1 support for hardware, software, and network issues.
Assist with onboarding/offboarding of employees (account setup, device provisioning).
Maintain and update IT documentation and asset inventory.
Support staff with EMR systems, communication tools, and mobile devices.
Coordinate with third -party vendors for escalated issues.
Qualifications:
1+ years of IT support experience (preferably in healthcare or senior living).
Strong knowledge of Windows OS, Office 365, and basic networking.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks in a fast -paced environment.
Empathy and patience when working with non -technical users.
$44k-77k yearly est. 60d+ ago
IT Support Specialist
Vets Hired
Technical support specialist job in Richmond, VA
This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 years Technical Operations experience
At least 1 years of experience with IT systems and infrastructure
At least 1 years experience with desktop platforms and operating systems
At least 1 years of experience with incident management and reporting tools
Preferred Qualifications:
Bachelors Degree in Business, Information Systems, Computer Science
At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
ITIL Certification
At least 1 year experience with ServiceNow
At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru.
At least 1 year of experience with public cloud (AWS, Azure, or GCP)
Working Place: Richmond, Virginia, United States Company : Vets Hired
$44k-77k yearly est. 60d+ ago
Desktop Support
Artech Information System 4.8
Technical support specialist job in Richmond, VA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: #S2LCFH
Location:richmond, VA
Duration: : 1 year (with possible extension)
• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications
Additional Information
For more information, Please contact
Shubham
************
$48k-66k yearly est. 60d+ ago
Help Desk Technician II
1St. Advantage Federal Credit Union 3.9
Technical support specialist job in Yorktown, VA
Yorktown, VA 1st Advantage Federal Credit Union is currently seeking a full time Help Desk Technician II to support our busy Technology Department. in Yorktown, Virginia. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays from 8:00 a.m. to 1:00 p.m.
The IT Help Desk Technician II provides second-tier level support for more complex troubleshooting and resolution of hardware, software, applications and network-related incidents, with a focus on reducing recurring issues and improving end-user experience. The technician collaborates closely with systems administrators, Applications supporttechnicians, and department leaders to maintain operational excellence and IT Support. This role also supports the onboarding process, system upgrades and contributes to knowledge base content and process improvement.
1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.
We offer market competitive compensation and a generous benefit package:
* Dollar-for-dollar matching 401(k) plan to 4% of earnings.
* Choice of three medical plans
* Flexible Spending Accounts
* Health Savings Accounts
* Choice of two Dental plans
* Vision
* Basic Life & AD/D Insurance - no cost
* Optional additional life insurance for colleagues, spouses, and children
* Long-term Disability Insurance - no cost
* Short-term Disability Insurance - no cost
* Employee Assistance Program - no cost
* Critical Illness, Accident, and Hospital Indemnity Plans
* Generous paid time off accrual program
* 11 Paid holidays
* Pre-paid legal services
* Pet Insurance
* Discounts on consumer loans and mortgages, increases on savings products, and much more!
To be considered for this opportunity, please submit your fully completed application and resume through our website.
See below for full .
Help Desk Technician II Essential Functions & Responsibilities
* Responds to and resolves advanced and escalated support requests involving complex issues with personal computers, printers, mobile devices, and company software systems. Troubleshoots advanced hardware and software problems using remote and in-person methods. Serves as an escalation point for Help Desk Level 1 technicians and provides guidance or takes over unresolved cases. Ensures service-level agreements (SLAs) are met and properly documented in the ticketing system.
* Manages user accounts, access permissions, and profiles across multiple systems including Active Directory, Exchange, and core business applications. Reviews access requests for compliance with company policy. Supports onboarding and offboarding activities including configuring user profiles, hardware setup, and access provisioning.
* Installs, configures, and upgrades hardware and software across user workstations and peripherals. Maintains and contributes to system images and assists in managing workstation inventory. Participates in patch management, endpoint security updates, and OS lifecycle upgrades.
* Works with IT team members to maintain accurate documentation of systems, procedures, and common issues. Contributes to internal knowledge base and standard operating procedures (SOPs). Provides input on process improvements and workflow enhancements.
* Assists in mentoring Level 1 Help Desk staff and helps train end users on system use, best practices, and basic troubleshooting. Participates in departmental training sessions and professional development initiatives.
* Completes required training (e.g., Pluralsight courses) and certifications related to the role. Participates in IT projects assigned, contributing technical expertise and support.
Performance Measurement
* Escalated support requests are resolved efficiently and documented clearly.
* Internal documentation and knowledge base articles are up to date and effectively used.
* Hardware and software installations are completed accurately and on schedule.
* Positive feedback and working relationships are maintained with end users and peers.
* Adherence to SLAs, escalation procedures, and IT policies is demonstrated.
* Ongoing development through training and certifications is completed as required
* Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Qualifications
Experience Three years to five years of similar or related experience.
Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Proficiency with Microsoft Windows desktop operating systems, especially Windows 7 and Windows 10 in a corporate Active Directory Environment, Proficiency Microsoft Office products and other common business applications. Ability to solve problems and make decisions in high intensity environment. Ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Ability to produce documentation and provide guidance and technical direction. Ability to work with system users and technical personnel to develop support standards.
Physical Requirements
TALKING: Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information to communicate effectively.
FINGER DEXTERITY: Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
VISUAL ABILITIES: Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors.
PHYSICAL STRENGTH: Lifting and carry equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50 lbs. of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor.
ABILITY TO OPERATE A MOTOR VEHICLE: Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy.
REACHING AND STRETCHING: Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside.
BENDING: Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder.
Work Environment Standard office work environment.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE/M/F/Disability/Vet
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$46k-67k yearly est. 17d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Richmond, VA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$35k-49k yearly est. 9d ago
208475 / Senior Desktop Support Consultant
Procom Services
Technical support specialist job in Smithfield, VA
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Worked in Desktop Support Role for Atleast 5 Years in user community supporting few thousand user community
Deploy Office2013 to aprox 2500 Desktops / Laptops in a phases
Work with other teams and get the desktops / Laptops ready for E-mail migration
Debug for any Desktop issues during office 2013 deployment.
Qualifications
Microsoft Office 2013
Windows 2008, Windows 7
Deploy office 2013 to few thousand machines
Need to work on Script to deploy Office 2013 to all client machines as ITCM tool is not working
Exp in Windows 2008, Windows 7 Environments
Done Mass Roll outs of Office 2013 to users at various locations across USA.
Location is Smithfield VA or Lisle, Chicago
Additional Information
Candidates need to have demonstrated Office 2013 experience, Windows Admin, Deployment, Scripting, Desktop Support.
$44k-65k yearly est. 60d+ ago
IT Help Desk Technician
Brickell Motors-Audi 4.0
Technical support specialist job in Richmond, VA
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities∙ Serve as the initial point of contact for technicalsupport via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus)
Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products
Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
$33k-60k yearly est. Auto-Apply 60d+ ago
2026 Information Technology Internship
Kinsale Management 4.0
Technical support specialist job in Richmond, VA
Are you a rising junior, senior, or master's student interested in building IT experience on a collaborative team? Kinsale Insurance is offering paid summer internships across multiple IT disciplines, including application development, DevOps, and data analysis. You'll contribute to meaningful projects while learning from industry experts.
About Kinsale Insurance
Kinsale Insurance is an excess and surplus (E&S) lines insurer headquartered in Richmond, VA. We combine innovative technology with a high-touch, service-driven culture. Our IT team supports the business through software development, security, analytics, and systems infrastructure - all managed in-house at our new Richmond office.
What You'll Do
Depending on your track, a typical day may include:
Application Development (Java & Angular)
Building and enhancing software solutions aligned with business requirements
Designing and automating test cases
Learning best practices for development, QA, and release management
Data Analysis (SQL & Python)
Documenting workflows, processes, and requirements
Running ad-hoc analyses and defect investigations
Creating and automating reports for business leaders
DevOps Engineering (Git, Python, Java & Angular)
Designing and optimizing CI/CD pipelines
Configuring Helm charts and Kubernetes environments
Writing scripts and leveraging third party APIs to create and maintain enhancements to developer tools and processes
Qualifications
A successful candidate has:
Working toward a bachelor's degree in computer science, information systems, technology, or related field
Desire to collaborate and grow technical and soft skills
Strong analytical and problem-solving ability
Ability to manage multiple priorities
Familiarity with programming languages (Java, Angular, Python preferred) and Generative AI
Comfort with SQL queries and cloud platforms (AWS or Azure a plus)
A compelling candidate also has:
Hands-on experience with DevOps tools, containerization, or advanced data analysis
Training & Development
Weekly Lunch & Learns with leaders on career, technical, and industry topics
Assigned project sponsor, mentor, and team support
Exposure to multiple IT disciplines and business stakeholders
Hiring Timeline
Phone screens: November 2025 - January 2026
Interviews: February 2026
Offers extended after interviews
Internship: 10 weeks beginning May 26, 2026
Work hours: Onsite in Richmond, VA, Monday-Thursday, 8:30 a.m.-4:00 p.m.
Kinsale values strong financial responsibility. A credit check will be conducted as a part of the selection process for roles that require sound judgement, trustworthiness, or access to sensitive information.
$27k-35k yearly est. 60d+ ago
Technology Support Specialist I
Newport News Public Schools 3.8
Technical support specialist job in Newport News, VA
Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk.
Essential Duties
Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals.
Assists with resolving computer hardware, application, and associated peripherals problems.
Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals.
Familiar in the use of tools and equipment employed in testing and repairing of assigned systems.
Tracks all work performed in the help desk work order system.
Can travel to and from school's/work sites in the performance of duties.
Utilizes appropriate safety equipment in the performance of duties.
Conforms to all departmental procedures and policies.
Models nondiscriminatory practices in all activities.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
Minimum Qualifications (Knowledge, Skills and Abilities Required)
Must possess a High School diploma.
Must be able to demonstrate entry level experience in computer hardware and network support.
Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols.
Must possess sound communication, customer service and professional skills.
Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions.
Must be able to operate a motor vehicle and possess a valid Virginia Driver's License.
For a complete job description visit ********************************************************************************
$43k-52k yearly est. 9d ago
IT Specialist
Timmons Group 4.5
Technical support specialist job in Richmond, VA
Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Richmond, VA office. This role is ideal for a tech-savvy professional who thrives in a dynamic environment and enjoys solving complex technical challenges. As an IT Specialist, you'll be a key troubleshooter and support resource for hardware and software across the organization. You'll manage software license servers (e.g., Bentley SELECT, ArcGIS, Adobe, Microsoft, Autodesk), monitoring tools (e.g., System Center), backup solutions (physical and cloud-based), and provide advanced support for critical user issues.
Essential Duties and Responsibilities of a successful candidate include but are not limited to:
Manage IT services, tools, and licensing components
Support end-users and teams in designing solutions and resolving technical issues
Collaborate with the Systems Administrator to address networking problems
Continuously learn new technical skills and procedures
Work independently on projects and deliver effective solutions
Skills/Requirements of a successful candidate include but are not limited to:
Bachelor's degree in IT, Information Systems, or Computer Science (preferred)
3-5 years of relevant experience (preferred)
Strong knowledge of Windows and Linux operating systems
Familiarity with virtualization platforms and AutoCAD-related software (a plus)
Basic understanding of IPv4 networking
Ability to diagnose performance bottlenecks (bandwidth, I/O, memory, CPU)
Experience with web application administration (IIS, Nginx, Apache)
Proficiency in server OS administration (Windows Server, Ubuntu, RedHat)
Scripting skills (PowerShell, Bash, Command Line)
Office365 administration experience
Availability for occasional night/weekend support
Strong problem-solving and remote troubleshooting skills
Excellent verbal and written communication
Experience with Autodesk and ArcGIS products
A friendly, customer-service mindset
Initiative and a passion for continuous learning
Professionalism and maturity in handling responsibilities
Additional Information
The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace. Candidates must share a commitment to our company's Vision, Mission and Shared Values.
Timmons Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
Timmons Group is a full-service engineering and technology firm recognized nationally as a “Best Firm to Work For” by CE News. With over 15 offices throughout the Mid-Atlantic and Southeast, we provide civil engineering, environmental, economic development, GIS/geospatial technology, landscape architecture, and surveying services to a diverse client base. As one of Engineering News Record's (ENR) Top 500 Design Firms for over 30 years, we are dedicated to being an employer of choice and providing our people with the best resources, technology, and culture to help them thrive in an engaging career development setting. For more information, visit ****************
#LI-KH1
$76k-104k yearly est. 28d ago
Genworth IT Development Program Intern - Summer 2026
Gnw
Technical support specialist job in Richmond, VA
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
Make it human. We care about the people that make up our customers, colleagues, and communities.
Make it about others. We do what's best for our customers and collaborate to drive progress.
Make it happen. We work with intention toward a common purpose and forge ways forward together.
Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
IT Development Program Intern - Summer 2026
POSITION LOCATION
This hybrid position is located in Richmond, Virginia.
YOUR ROLE
You are future-focused, continuously branching out and finding innovative solutions to difficult problems. At Genworth, we will welcome your technical skills and innovative perspective as an IT Intern. Beginning Summer 2026, Genworth's 10-to-12 week internship provides students with valuable experience needed for a successful beginning to any IT career. Our interns will work with top IT Leaders to solve real-world problems because our financial services and products touch real lives-whether we're providing support for caregivers, enabling independent living, or connecting our customers with high quality care resources. At the end of the summer, successful interns who are rising seniors may interview and apply for a position in the full-time IT Development Program (ITDP).
What you will be doing
Working in a fast-paced, innovative, and change-oriented work environment
Assignments will be to teams in core IT processes in Application Development, IT Infrastructure, Security, Automation, System Integration, Cloud Engineering, Data Science, and/or Project Management.
Building a strong network of peers and mentors
Attending on-site technical and professional development classes
Presenting accomplishments to IT teams and senior leadership
Participating in sponsored community service events
Must Have/What you bring
Pursuing a Bachelor Degree's in Computer Science, Engineering (Computer, Systems, Electrical), Computer/Management Information Systems, or Math
Academic excellence
Strong analytical ability and communication skills
Proven leadership and interpersonal skills
Nice To Have
Minimum grade point average of 3.2 on a 4.0 scale
Understanding of business concepts/strategy
Multiple programming language skills
Why Work at Genworth
We have a real impact on the lives of the people we serve
We work on challenging and rewarding projects
We give back to the communities where we live • We have a real impact on the lives of the people we serve
We work on challenging and rewarding projects
We give back to the communities where we live
ADDITIONAL
At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
$27k-40k yearly est. Auto-Apply 16d ago
IT Intern
Master Center for Addiction Medicine
Technical support specialist job in Glen Allen, VA
Master Center for Addiction Medicine is seeking a part-time IT Intern who wants to gain valuable hands-on experience in the field of IT.
*Note: this is an ONSITE part-time internship. Exact hours and schedule can be negotiated.
Master Center for Addiction Medicine is an entirely outpatient treatment center. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness.
The IT intern assists the Systems Administrator with the IT processes at all business locations, though the IT intern will primarily work out of the Glen Allen location. The primary function of this role is to assist with various IT&T oriented projects, initiatives, and services as directed. This assistance ranges from desktop support, incident resolution and reporting, documentation, and general IT administrative and support services.
Duties and responsibilities:
Set up new laptops and employee accounts, ensuring optimal configuration for performance and usability.
Install and update drivers to maintain hardware compatibility and system stability.
Perform password resets and unlock user accounts as needed.
Replace or troubleshoot faulty electronic equipment (e.g., monitors, keyboards, peripherals).
Monitor and manage threat/spam emails, escalating issues when necessary.
Resolve minor audio/visual issues in conference rooms and workstations.
Assist with inventory management, including tracking hardware and software assets.
Upgrade laptops from Windows Home to Pro editions.
Upgrade laptops with less than 12GB of RAM to meet performance standards.
Conduct basic systems training (e.g., Office 101, Microsoft Teams) for staff.
Monitor the ticketing system and respond to incoming IT support requests.
Perform routine maintenance on computers, including internal cleaning and reapplication of thermal paste.
Set up workstations in an ergonomic and efficient manner tailored to user needs.
Shadow and learn from more complex tasks such as server maintenance, network troubleshooting, and cybersecurity practices.
Demonstrate a strong interest in technology and a willingness to learn.
Apply critical thinking and problem-solving skills to diagnose and resolve technical issues.
Assist with other tasks and projects as they arise.
Minimum education and/or minimum experience:
Associate degree in related field (IT, computer science, etc.) preferred.
Minimum one year of experience in IT preferred.
Required skills and abilities:
Great attention to detail.
Strong analytical and problem-solving skills.
Excellent customer service-provides excellent IT&T support to our end users
Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Computer Science/Information Systems experience.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Please do not contact the office directly. We are conducting all hiring activities through JazzHR, our Applicant Tracking System. Thank you!
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
$27k-40k yearly est. Auto-Apply 49d ago
Help Desk Support Technician
Endurance It Services
Technical support specialist job in Richmond, VA
About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.
Overview
We are seeking a skilled and customer -oriented Desktop SupportTechnician for
future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement
Responsibilities:
Provide first -level contact and problem resolution for all users with hardware, software, and application issues.
Perform installations, configurations, and upgrades of desktop hardware and software.
Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
Maintain and update documentation of hardware and software configurations.
Assist with the setup and deployment of new equipment and systems.
Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure.
Provide training and guidance to users on best practices and usage of IT resources.
Maintain inventory of all IT equipment and software licenses.
Ensure compliance with company policies and procedures related to IT security and usage.
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Desktop SupportTechnician or in a similar role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with remote desktop applications and help desk software.
Excellent problem -solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Preferred Qualifications:
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
Experience with network troubleshooting and basic network configurations.
Knowledge of ITIL practices and principles.
Working Conditions:
Office environment with occasional travel to other company locations may be required.
Ability to lift and move computer equipment as needed.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to work on exciting and impactful projects.
We will keep your application on file and contact you when a suitable position becomes available.
$44k-77k yearly est. 60d+ ago
DESKTOP SUPPORT
Artech Information System 4.8
Technical support specialist job in Richmond, VA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: #
S2LCFH
Location:richmond, VA
Duration: : 1 year (with possible extension)
• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications
Additional Information
For more information, Please contact
Shubham
************
$48k-66k yearly est. 2h ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Newport News, VA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$35k-50k yearly est. 9d ago
IT Specialist
Timmons Group 4.5
Technical support specialist job in Richmond, VA
Job Description
Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Richmond, VA office. This role is ideal for a tech-savvy professional who thrives in a dynamic environment and enjoys solving complex technical challenges. As an IT Specialist, you'll be a key troubleshooter and support resource for hardware and software across the organization. You'll manage software license servers (e.g., Bentley SELECT, ArcGIS, Adobe, Microsoft, Autodesk), monitoring tools (e.g., System Center), backup solutions (physical and cloud-based), and provide advanced support for critical user issues.
Essential Duties and Responsibilities of a successful candidate include but are not limited to:
Manage IT services, tools, and licensing components
Support end-users and teams in designing solutions and resolving technical issues
Collaborate with the Systems Administrator to address networking problems
Continuously learn new technical skills and procedures
Work independently on projects and deliver effective solutions
Skills/Requirements of a successful candidate include but are not limited to:
Bachelor's degree in IT, Information Systems, or Computer Science (preferred)
3-5 years of relevant experience (preferred)
Strong knowledge of Windows and Linux operating systems
Familiarity with virtualization platforms and AutoCAD-related software (a plus)
Basic understanding of IPv4 networking
Ability to diagnose performance bottlenecks (bandwidth, I/O, memory, CPU)
Experience with web application administration (IIS, Nginx, Apache)
Proficiency in server OS administration (Windows Server, Ubuntu, RedHat)
Scripting skills (PowerShell, Bash, Command Line)
Office365 administration experience
Availability for occasional night/weekend support
Strong problem-solving and remote troubleshooting skills
Excellent verbal and written communication
Experience with Autodesk and ArcGIS products
A friendly, customer-service mindset
Initiative and a passion for continuous learning
Professionalism and maturity in handling responsibilities
Additional Information
The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace. Candidates must share a commitment to our company's Vision, Mission and Shared Values.
Timmons Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
Timmons Group is a full-service engineering and technology firm recognized nationally as a “Best Firm to Work For” by CE News. With over 15 offices throughout the Mid-Atlantic and Southeast, we provide civil engineering, environmental, economic development, GIS/geospatial technology, landscape architecture, and surveying services to a diverse client base. As one of Engineering News Record's (ENR) Top 500 Design Firms for over 30 years, we are dedicated to being an employer of choice and providing our people with the best resources, technology, and culture to help them thrive in an engaging career development setting. For more information, visit ****************
#LI-KH1
$76k-104k yearly est. 27d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Petersburg, VA?
The average technical support specialist in Petersburg, VA earns between $34,000 and $99,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Petersburg, VA
$58,000
What are the biggest employers of Technical Support Specialists in Petersburg, VA?
The biggest employers of Technical Support Specialists in Petersburg, VA are: