Information Technology Support Specialist
Remote job
The Ascend Story
Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence.
We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability.
Our work environment fosters:
Collaboration and teamwork
Patient-First Mindset
Work from home opportunities
Career Growth and Professional Development Training
Why Ascend?
You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.
Position Overview:
We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact
Key Areas of Ownership:
User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.
Qualifications:
Proven experience in a Services or IT support role with a focus on Microsoft 365.
Deep understanding of Microsoft Intune for mobile device management.
Experience with Azure AD, including Entra ID features.
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.
Excellent communication skills, both written and verbal, with a customer-first approach.
Ability to work independently in a remote setting while maintaining productivity and team collaboration.
Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial.
Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position:
Prolonged Sitting: Ability to sit for extended periods during working hours.
Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
Visual Requirements: Adequate vision for reading computer screens and documents.
Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.
Ascend Healthcare Inc.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
NextGen Applications Analyst
Remote job
NOTE: This role is NOT open to C2C companies
NextGen Applications Analyst - Regulatory Upgrade
Multiple Sites (Remote with Limited Travel)
Start: Mid/Late August | Orientation/Training ~30 days
Duration: Through 2027
About the Role
We're seeking experienced Applications Analysts (Tier 1 Apps Advisors) to support large and complex NextGen 8 regulatory upgrade rollouts nationwide.
Tier 1 analysts will handle large/jumbo clients and complex environments, while Tier 2 specialists will support smaller or mid-sized client projects. This is an opportunity to work on high-impact initiatives that modernize clinical workflows and enhance EHR usability across the country.
Key Responsibilities
Support the planning, configuration, and deployment of NextGen 8 regulatory upgrades.
Customize and optimize Adaptive Content Engine (ACE) templates to align with clinical documentation needs.
Collaborate with cross-functional technical and clinical teams to ensure smooth implementation.
Troubleshoot and resolve upgrade-related application issues.
Ensure compliance with regulatory, security, and infrastructure standards.
Contribute to readiness calls and go-live support, occasionally on weekends.
Required Experience
Hands-on experience with NextGen 8, including:
UI enhancements and navigation redesigns
Adaptive Content Engine (ACE) template configuration
APSO documentation workflows
Understanding of NextGen 8 infrastructure requirements and environment setup.
Experience supporting migrations of healthcare applications to AWS or similar environments.
Strong problem-solving, communication, and collaboration skills.
Travel Expectations
Travel requirements vary by client - some prefer fully remote support, while others may request onsite presence.
Weekend work may occasionally be needed (usually readiness calls; not always full 8-hour shifts).
If weekend hours are worked, a weekday off will be given to maintain a two-day weekend.
Managed IT Help Desk Tier 1
Remote job
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Identifies, diagnoses, and resolves any assigned support requests
Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system
Provides one-on-one end-user problem resolution over the phone
Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals
Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements
On-going self-training to preserve professional skillsets required to perform job duties
Provide after-hour support for clients during scheduled on-call rotation
Assist in Managed IT Projects as instructed by Project Team Manager
Assists in creating materials/documentation for end-user frequently asked questions (FAQs)
Train users on network login, printing, accessing network shares, printing, scanning and software applications
Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites
Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work performed, or work associated with
Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provide accurate time estimates for how long a task will take to complete
Understand that the success of individuals is measured by the success of their teams
Qualifications:
Excellent verbal and written communication skills
1-3 years experience providing IT support to end users
Managed IT Services experience desirable
Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365
Experience leveraging PSA ticketing system and RMM tools for remote management
Certifications such as CompTIA A+ are desirable
Work Week Format:
Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)
Remote Work Schedule varies based on scheduling and approval by Service Manager
Lunch schedule varies on team availability and is limited to one hour
Attendance to training or called meetings is mandatory
Mandatory on-call rotation schedule as required
Auto-ApplyHealthcare IT Systems Analyst - Data Migration #2474
Remote job
Healthcare IT Systems Analyst - Data Migration
*Preference given to individuals with prior experience working with Texas government agencies.
12-18 month contract Our client is seeking a team of Systems Analysts to support the migration of their integrated resident information system, including Cerner Millennium, Dentrix, CareTracker, and RLDatix Risk Module, to a new SaaS-based solution. This is an exciting opportunity for professionals with a strong background in healthcare EHR systems, data migration, and workflow design. The role involves comprehensive planning, data assessment, migration, testing, and post-migration support.
The ideal candidates will have 7+ years of experience in database management, data migration, business analysis, and experience working with EHR systems. These positions are fully remote, offering flexibility to candidates located anywhere in the USA.
Required Skills and Qualifications:
Bachelor's degree in Computer Science or a related field
7+ years of experience in database management systems and data migration, with a strong emphasis on healthcare EHR systems (particularly Cerner Millennium)
Proficiency in Oracle, Microsoft SQL Server, or similar database scripting technologies
Experience in business analysis and evaluating user requirements, operational procedures, and identifying system enhancements
Experience in cloud data migrations and working with modern software architectures
In-depth experience in EHR applications, including workflow analysis, system design, and support using software engineering practices
Proven track record of documenting process flows and analyzing workflows for system usability
Ability to resolve complex data-related issues using strong analytical and problem-solving skills
Familiarity with Agile Scrum methodology and SaaS-based EHR systems
Some understanding of regulatory compliance and data security practices specific to healthcare data
Proficiency in Microsoft Excel, Word, Visio, and other spreadsheet software
Knowledge of architectural concepts and principles relevant to infrastructure, information systems, and organizational structure
Exceptional oral and written communication skills for clear documentation and effective stakeholder engagement
Strong interpersonal skills to collaborate with diverse teams and foster high productivity and collaboration
Experience in preparing data specifications for input/output processes
Key Responsibilities:
Support the migration of healthcare EHR systems (Cerner Millennium, Dentrix, CareTracker, RLDatix) to a new SaaS platform
Perform data assessment, cleansing, and mapping to ensure compatibility with the new system
Build workflows to support system integration and functionality, ensuring smooth data transition
Document all phases of the migration process and engage with clinical and IT stakeholders for requirements gathering
Ensure clear communication throughout the Software Development Life Cycle (SDLC)
Ensure that the system design adheres to company standards and regulatory requirements
Set up validation and auditing processes to maintain data integrity post-migration
Create and execute Unit test scripts, manage test scenarios, and analyze test results to ensure the reliability of the new SaaS solution
Debug and troubleshoot issues, applying established software development and testing standards
Provide regular updates on migration progress to stakeholders, including managers, technical leads, developers, and business analysts
Use ticketing systems for issue tracking and problem resolution
Prepare and deliver presentations to internal and external audiences to explain the migration process, system functionality, and technical challenges
Facilitate the smooth transition to the new system by providing training to end-users
Prepare comprehensive system documentation and recommend strategies for optimizing system performance based on user feedback and performance metrics
Why Apply?
Flexible Work Environment: This is a remote position with the flexibility to work from anywhere in the U.S.
Impactful Work: Play a key role in supporting the migration of critical healthcare systems that impact patient care and operational efficiency.
Collaborative Team: Work alongside a dedicated team of professionals committed to successful project execution and stakeholder satisfaction.
Career Growth: Opportunity to contribute to high-visibility projects while gaining experience in modern SaaS technologies and cloud migrations.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications. Our client is committed to fostering a diverse and inclusive work environment and encourages candidates from all backgrounds to apply.
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Genius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Technical Systems Analyst (Onsite Hybrid)
Remote job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Systems Analyst (Onsite Hybrid) to join our team in Westlake, Texas (US-TX), United States (US).
**Job Responsibilities Include:**
+ **Contribute as a key member of a cross-functional squad** focused on driving platform modernization initiatives across the client's enterprise, ensuring seamless system integration and alignment with business objectives.
+ **Analyze, design, and support the implementation** of enterprise web and middle-tier applications leveraging technologies such as **Angular, TypeScript, and Java (Spring/Spring Boot)** to meet performance and scalability requirements.
+ **Collaborate with developers, architects, and business stakeholders** to translate business needs into detailed technical requirements and system specifications.
+ **Support end-to-end solution delivery** , including requirements validation, impact analysis, testing coordination, and production readiness activities.
+ **Work both independently and within a team environment** , ensuring timely, high-quality deliverables that align with established architecture standards and client expectations
**Basic Qualifications:**
+ 5+ years of advanced experience as a Systems Analyst supporting the development of complex, enterprise software solutions.
+ 5+ years solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general.
+ 5+ years proven experience working with APIs - REST, SOAP, JSON, XML.
+ 5+ years experience with Agile development methodologies.
**Preferred Skills:**
+ Brokerage experience and familiarity with Trading capabilities
+ Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems.
+ Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up & configuration of systems, gap analysis, user acceptance testing, and product documentation.
+ Experience with generative AI tools to increase efficiency and quality.
+ Excellent communication and analytical skills, proactive, organized, highly responsive, and committed to quality.
+ B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience. **Suggestions:** Experience collaborating with the User design team to gather and communicate user requirements, finalize front end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma.
\#INDFSINS
\#L1-NorthAmerica
**About NTT DATA**
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ .
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Easy ApplyA - 5/16 - 764156 - Technical Support Specialist -
Remote job
*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. ***
**Candidate must work EST Business Hours. **
Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours).
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Below is the job description - Resumes due ASAP -
Description:
The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support.
Onsite work will be located at the agency's Centre County Regional Office:
595 E. Rolling Ridge Dr.
Bellefonte Pa. 16823
The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include:
·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff.
·Configure and install personal computers, laptops, and tablets.
·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
·Monitors and respond to user created ticket via the agency helpdesk system.
·Provide basic hardware and software training to users related to desktop use and accessing network resources.
·Work towards departmental and project deadlines.
·Document and present recommendations for issue/risk remediation to team leads and managers.
·Other duties as assigned.
Requirements:
Microsoft Windows 11 - 2+ years
Microsoft Windows Server 2019 / 2022 - 1+ year
Microsoft Active Directory - 1+ year
Microsoft Office 365 - 1+ year
Microsoft Endpoint Configuration Manager - 1+ year (desired)
By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
Federal Systems Integrator, Lead
Remote job
The Channel and Ecosystems team is dedicated to accelerating Asana's growth and market reach through partnerships and fostering a thriving partner network. We build and nurture relationships with Channel Partners (VARs, Services Partners, Distributors, Systems Integrators), Technology Partners (ISVs, App Partners) and Strategic Alliances to support Asana customers across geographies through our partners' specialized expertise, consulting and technical
The Federal Systems Integrator (FSI) Lead role at Asana is responsible for supporting the AsanaGov business by building, enabling, and scaling a high-impact partner motion across federal systems integrators and our distributor ecosystem. This role drives end-to-end FSI recruitment, onboarding, and enablement, and forges strong go-to-market execution with CarahSoft and channel teams to accelerate public sector growth. We partner with functional leadership to stand up a net-new public sector partner motion that grows our business, organizational effectiveness, and efficiencies.
We're looking for an FSI Lead to own the cradle-to-grave lifecycle of our federal SI ecosystem. This leader will identify, recruit, and enable priority FSIs, ensure operational excellence across partner processes and tools, and coordinate cross-functional stakeholders to turn strategy into results. They are comfortable working with executive stakeholders and rolling up their sleeves on hands-on enablement. They identify, manage, and mitigate risks, and establish repeatable partner management processes that scale our business.
This role is based in the Washington, D.C. area with an emphasis on looking for someone to stay close to the FSI community. Most major FSIs and niche SIs are based in D.C./Virginia, and proximity is critical to relationship-building and execution.
What You'll Achieve:
Establish Asana's FSI partner motion for public sector, supporting AsanaGov across recruitment, onboarding, enablement, and ongoing performance management.
Build and own relationships with priority federal SIs; target, engage, and progress large, named FSIs (e.g., GDIT, Booz Allen, Raytheon) into productive partners.
Drive a cohesive sell-through model between FSIs, Carahsoft (our distributor), and Asana channel CPMs; align operating rhythms, workflows, and performance tracking.
Create and run scalable partner enablement: deliver training, stand up “better together” materials, guide partner portal access, and establish repeatable playbooks.
Collaborate with AsanaGov leaders and Product to align partner motions with roadmap, integrations, and field enablement needs.
Proactively surface misalignment and risks across partners and internal teams; gain consensus on actions and track to resolution.
Define year-one MBOs; establish KPIs, reporting cadences, and mechanisms to measure partner productivity and pipeline impact.
Contribute to job description, interview panel alignment, and process to rapidly staff and operationalize the motion.
About you:
Based in the Washington, D.C. area (required) to engage closely with the federal SI ecosystem.
Deep understanding of the federal/public sector landscape and FSI ecosystem; security clearance preferred but not required if you know the market and stakeholders.
Hands-on operator who “checks ego at the door”; equally comfortable engaging C-levels and executing tactical enablement (e.g., portal access walkthroughs).
Experience recruiting, onboarding, and enabling partners; proven ability to take a net-new partner motion from concept to repeatable execution.
Familiarity working with distributors; experience collaborating with CarahSoft or similar is a strong plus.
Strong cross-functional collaboration with Product, Channel, and Public Sector leaders; ability to align partner priorities with roadmap and go-to-market.
Process- and outcomes-oriented; sets clear roles and responsibilities, drives accountability, and implements scalable partner management workflows.
Excellent communication, relationship-building, and change management skills across technical and non-technical stakeholders
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $172,000-$196,0000 The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
#LI-Remote
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Auto-ApplyProject Analyst
Remote job
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Job Summary:
As a Project Analyst at SMI, you will play a pivotal role in the successful execution of projects related to payment processing and fintech solutions. You will leverage your expertise in project management and your knowledge of payment processing and/or fintech solutions to ensure projects are completed on time, within scope, and to the highest quality standards. The role will report to the Vice President of Project Management.
Key Functions/ Basic Duties:
Project Planning and Execution: Help lead projects and initiatives, managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones. Develop comprehensive project plans, defining scope, objectives, deliverables, and timelines. Lead cross-functional teams to execute projects efficiently and effectively.
Payment Processing and Fintech Expertise: Leverage your knowledge of payment processing and/or fintech solutions to provide insights, guidance, and solutions to project challenges. Ensure compliance with industry standards and regulations.
Resource Management: Manage project resources effectively, including team members, budgets, and technology resources, to meet project goals.
Risk Management: Identify project risks and develop mitigation strategies. Proactively address issues that may impact project success.
Stakeholder Communication: Maintain clear and regular communication with stakeholders, including clients, team members, and executives, to provide project updates and ensure alignment with business objectives.
Project Documentation: Create and maintain detailed project documentation, including project plans, status reports, and documentation related to payment processing and fintech requirements.
Quality Assurance: Ensure project deliverables meet quality standards and adhere to best practices in payment processing and fintech.
Project Management Tools: Proficiently use project management tools such as Microsoft Project and Smartsheet to track and manage project progress, tasks, and dependencies.
Team Leadership: Mentor and coach team members, fostering a collaborative and high-performance work environment.
Education and/ or Experience:
Bachelor's degree in a related field (Business, Finance, Computer Science, etc.)
Minimum of 3 years of experience in project management, specifically in payment processing and/or fintech.
Proven track record of successfully managing complex projects from initiation to completion.
Proficiency in project management software, including Smartsheet and Microsoft Project.
Strong understanding of payment processing systems, fintech solutions, and relevant industry regulations.
Excellent communication, leadership, and problem-solving skills.
PMP or other relevant project management certification.
Language Skills: Speaks English fluently.
Computer Skills: Proficient in MS Office Suite and Smartsheet.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
Auto-ApplyProcessing Data Analyst
Remote job
Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.
High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.
Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.
About the Role
We're looking for a detail-oriented and analytical Processing Data Analyst to support and enhance the Human-In-The-Loop (HITL) workflows that are used to evaluate our automated extraction. In this role, you'll ensure the accuracy, efficiency, and reliability of our extraction operations by managing internal ticket queues, maintaining performance metrics, and collaborating closely with our Operations Team. You will also learn about how artificial intelligence is applied at one of the fastest growing companies in financial technology.
This is a fully remote role for a contractor based in the United States.
Tabs Background
Most contracts are extracted fully autonomously and we are consistently increasing the reach of the automated processes. To train this process further, Tabs works with contractors to manually process the contracts and compare the automated results to the human-generated ones.
Complex contracts go through an automatic processing layer and then through a human checker to validate the results. The most complex contracts, however, are processed entirely by people.
The people involved in contract processing are located around the world and work at different times to align with their timezones and the company's needs.
We are seeking a person to conduct quality assurance (QA) testing on a subset of these complex contracts so as to provide feedback to the processors and to provide reporting to the company about the accuracy of this process
What You'll Do
Assign processing work to individuals when sufficient information has been received from internal stakeholders
Respond to inquiries from processors who have gotten stuck by looking at internal records about the document type or by escalating the request
Conduct QA on Human-In-The-Loop (HITL) processes to ensure data accuracy and consistency
Maintain and improve HITL accuracy metrics and reporting to key stakeholders and to the processors themselves
Collaborate closely with the Processing Team to relay updates, clarify requirements, and troubleshoot issues
Identify operational inefficiencies and help implement process improvements
Support cross-functional initiatives related to data quality and processing optimization
Who You Are
Highly detail-oriented, organized, and reliable
Strong communicator who can work seamlessly with technical and non-technical teams
Comfortable executing processes end-to-end and making data-driven recommendations
Proactive problem-solver who is energized by improving accuracy and efficiency
Experience
3-5 years of experience in data operations, quality assurance, HITL workflows, or related roles
Experience working with customer service ticketing systems such as Monday.com, Pylon, Jira, or similar
Familiarity with operational metrics, performance tracking, and reporting
Previous experience working in a cross-functional operations or data-focused team
Experience with Google Sheets, SQL, or a BI tool like Looker or Omni is a plus
Experience in a startup or fast-moving environment is a plus
This role is for a remote-only 1099 contractor in the United States. You will set your own hours (up to 40 per week) and complete work at your pace so as to accomplish the goals set forth with your manager. For security, we will provide you with a computer to be used for this work only.
Perks and Benefits (Full-time Employees)
Competitive compensation and equity
Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Daily meal stipend for in office days
Tax free commuter and parking benefits
Parental leave up to 12 weeks
Voluntary insurances (Life, Hospital, Critical Illness, Accident)
Employee Assistance Program (Rightway)
Unlimited PTO
401k
Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We're committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.
Auto-ApplyLead HR Information Systems Analyst , UKG - Remote
Remote job
Job Title: Lead HR Information Systems Analyst - UKG
Hours: 40 hours; M-F 8:30-5:00 PM EST
About The Role:
The Lead HR Information Systems Analyst UKG serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization.
About Tufts Medicine:
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:
· Tufts Medicine Professional Group (TMPG)
· Tufts Medicine Integrated Network (TMIN)
· Tufts Medical Center
· Lowell General Hospital
· MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford
· Tufts Care at Home
Job Overview
This position serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization. This position acts as a mentor and escalation point for other UKG HRIS Analysts, provides strategic recommendations to leadership, and ensures UKG capabilities are fully leveraged to support Tufts Medicine's workforce strategies.
Job Description
Minimum Qualifications:
1. Bachelor's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.
2. Seven (7+) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.
3. Experience leading complex system configurations, upgrades, and cross-functional implementations.
4. Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions.
5. Experience working with payroll, timekeeping, and integrations in a healthcare environment.
Preferred Qualifications:
1. Master's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.
2. Ten (10+) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.
3. UKG Pro WFM Advanced Scheduler certification(s).
4. Experience in a multi-hospital or large health systems with union environments.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Serves as the system owner and subject-matter expert for UKG Advanced Scheduler, including schedule templates, staffing matrices, self-scheduling, shift differentials, labor distribution, and fatigue management.
2. Leads optimization of scheduling workflows to support nursing, clinical departments, support services, and centralized staffing teams.
3. Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
4. Oversees configuration and testing for new scheduling features, enhancements, and upgrades.
5. Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.
6. Coordinates release management, including configuration changes, regression testing, and migration activities.
7. Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
8. Delivers system training and guidance for leaders, superusers, and schedulers.
9. Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
10. Supports operational dashboards and staffing metric development.
11. Upholds system governance standards and change-control processes.
12. Leads validation and QA cycles, ensuring business rules are correctly maintained.
13. Models continuous improvement, user-centric design, and system stewardship.
Physical Requirements:
1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
2. Largelyasedentaryrole,whichinvolvessittingmostofthetime,butmayinvolvemovementssuchaswalking,standing,reaching, ascending / descending stairs and operating office equipment.
3. Frequently required to speak, hear, communicate and exchange information.
4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
5. Occasionally lift and/or move up to 25 pounds.
Skills & Abilities:
1. Significant knowledge of the Human Resource function.
2. Skills in process improvements relative to Human Resource operations.
3. Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines.
4. Mathematical aptitude to perform calculations and data analysis.
5. Proficient in development and maintenance of spreadsheets, databases, and word processing documents.
6. Interpersonal skills necessary to interface effectively with various levels of personnel in discussions and explanations of complex information and to gain cooperation with individuals and groups while effecting timely progress.
7. Advanced level of customer service skills.
8. Strong understanding of hospital or healthcare scheduling practices, staffing models, pay rules, and labor compliance.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$111,175.79 - $141,756.53
Auto-ApplyComputer Systems Analyst
Remote job
T-Rex Solutions is seeking a results-driven Computer Systems Analyst to support our IRS Development, Infrastructure, Security and Modernization (DISM) program. The program objective is to provide ongoing support for the development, operation and maintenance of critical CI/CD capabilities, enterprise infrastructure, application development, and modernization of IRS tax filing and enterprise systems. The ideal candidate will be responsible for analyzing business problems to implement and improve computer systems. You will analyze user requirements, procedures, and problems to automate or enhance existing systems and review computer system capabilities, workflow, and scheduling limitations. You may also analyze or recommend commercially available software. This is a fully remote program and requires all individuals to pass an IRS investigation and acquire a public trust clearance.
Responsibilities:
System Analysis: Analyze complex data processing problems to design and implement effective computer systems.
Requirement Gathering: Work with users to gather and understand their requirements, procedures, and problems to develop or improve systems.
System Improvement: Recommend and implement improvements to existing systems, focusing on automation, efficiency, and user satisfaction.
Capability Review: Review computer system capabilities, workflow, and scheduling limitations to optimize system performance.
Software Evaluation: Analyze and recommend commercially available software to meet user needs and improve system functionality.
Documentation: Create detailed documentation of system requirements, specifications, and operational procedures.
Collaboration: Collaborate with other IT professionals, including developers, network administrators, and support staff, to ensure seamless system integration and performance.
Testing and Validation: Conduct system testing and validation to ensure systems meet user requirements and function as intended.
Requirements:
Bachelor's Degree in Computer Science, Information Systems, or a related field with 5+ years of related experience
US Citizenship required
Must be able to pass an IRS public trust investigation
Proficiency in system analysis and design, with strong knowledge of various programming languages and software tools.
Experience with databases, network infrastructure, and data processing techniques.
Strong analytical and problem-solving abilities to understand and address complex system issues.
Excellent verbal and written communication skills to effectively interact with users and IT professionals.
High attention to detail and accuracy in analyzing user requirements and system capabilities.
Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Desired Skills:
Experience with enterprise-level applications and systems.
Knowledge of business process modeling and improvement techniques.
Familiarity with cloud computing and cybersecurity principles.
Current IRS clearance desired
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $100,000 - $113,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
Auto-ApplyProject Analyst -- HOMES / HEAR Energy Rebate Programs
Remote job
APTIM Energy Transitions is seeking a Project Analyst with programmatic and project management experience to work with the APTIM HOMES and HEAR team. This position provides technical and administrative support to APTIM's HOMES and HEAR Programs. APTIM's role is to develop and manage Home Energy Rebates created through the Inflation Reduction Act including the Home Efficiency Rebate Program and the Home Electrification and Appliance Rebate Program. The Project Analyst will report to the Operations Manager and support development of program designs aligning with U.S. Department of Energy (DOE) guidance and state guiding principles, lead reporting and data analytics within an assigned state or across multiple states and provide project management support. Industry and technical knowledge in residential energy efficiency and electrification is desired. The ideal candidate will be able to operate independently, rapidly summarize large amounts of information or data and create executive summaries that accurately represent detailed information.
APTIM's Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects exceeding expectations and meeting the unique needs for our commercial and retail clients.
The successful candidate will immediately assume an active role supporting the planning and operational activities for the programs. The Project Analyst must be a critical thinker, able to manage multiple tasks, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues and implementation contractors. The role requires a person who is accountable, process driven, detail-oriented, and pragmatic. Individuals in this role will be expected to embrace a collaborative approach, take ownership of their workspace, and find solutions to challenges as they arise. You will be working with others who are passionate about clean energy, energy efficiency, and making a positive impact on the industry.
Key Responsibilities/Accountabilities:
Work as part of an energy efficiency and electrification team ensuring the administration, implementation, and verification of federally funded energy efficiency projects are successfully executed.
Develop reporting that aligns with DOE requirements and provides operations leadership insights to improve operations.
Create and streamline processes in collaboration with the Operations Manager and other program leadership to reduce effort and improve timeliness, predictability and quality of outputs.
Conduct QA/QC of program processes and protocols, offering improvements and recommendations.
Support contract management, including reporting and tracking program performance and metrics.
Directly assist in the resolution of program operation and management issues.
Lead or support project management activities by providing project management tools, facilitating meetings and/or following-up with action items from assigned team members.
Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures as needed.
Maintain, update, and add entries to the system databases accurately.
All other duties as assigned.
Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations.
Basic Qualifications:
Bachelor's degree from an accredited four-year college or university or equivalent work experience.
4+ years program/project management experience related to energy program management, implementation, or administrative oversight.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Ability to collect and analyze data and interpret information to proceed with appropriate actions.
Ability to develop and implement policies and procedures.
Self-starter with the ability to manage time, work independently and prioritize projects within established deadlines and handle multiple tasks simultaneously.
Commitment to fostering a collaborative work environment within the team and the broader organization.
Ability to identify and resolve project incentive application issues with customers and trade allies.
Strong communication and collaboration skills; experience with client engagement and coordination.
Proficient in Microsoft Office software.
Ability to travel to locations based on assignment at least quarterly.
Desired/Preferred Qualifications:
Energy savings modeling
Familiarity with residential weatherization best practices
BPI Certification
Experience with utility DSM RES program, including custom project reviews
2+ years' experience in the energy efficiency industry preferred.
Knowledge of residential energy efficiency and electrification technologies including lighting, HVAC, water heating, appliances, and building envelope and how they affect utility consumption and demand.
Experience with project management and analytics software solutions.
CEM, PMP, or similar certification or the desire to obtain.
ABOUT APTIM
APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence.
What you can expect from APTIM:
Work that is worthy of your time and talent
Respect and flexibility to live a full life at work and at home
Dogged determination to deliver for our clients and communities
A voice in making our company better
Investment into your personal and professional development
As of the date of this posting, a good faith estimate of the current pay range for this position is $70K-$110K. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.
Employee Benefits
Aptim Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************
Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location.
Life insurance
Short-term and long-term disability insurance
401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
APTIM 2025 401(k) Plan Features (makeityoursource.com)
APTIM - Helpful Documents
Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
Watch our video:
About APTIM - In Pursuit of Better
Sr. Technology Application Analyst (SAP Success Factors)
Remote job
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Senior Technology Application Analyst plays a crucial role in managing and supporting various technology applications within an organization. This position typically focuses on ensuring that applications are running smoothly, troubleshooting issues, and optimizing the performance of technology solutions to meet business needs.
Compensation
This is a full-time, exempt remote position.
The expected base salary range for this role is $95,000 to $120,000 USD per year.
Actual compensation within this range will be determined based on factors such as experience, skills, education, and internal equity.
In addition to base salary, employees in this position are eligible for:
Comprehensive benefits package, including:
Medical, dental, and vision insurance
401(k) plan with employer match
Paid time off and paid holidays
Responsibilities
Application Support and Maintenance: Oversee day-to-day operations of assigned applications, ensuring they function efficiently. Handle application configuration, updates, and user access management.
Troubleshooting and Problem Resolution: Diagnose and resolve application-related issues, collaborating with end-users, development teams, and vendors as needed.
Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and implement performance improvements to maintain system efficiency.
Documentation and Reporting: Create and maintain documentation for applications, including workflows, troubleshooting guides, and support procedures. Regularly report on application performance and usage.
Collaboration with Development Teams: Coordinate with developers, architects, and other stakeholders to ensure application integration aligns with organizational goals and technology standards.
Change Management: Work within established processes to implement application changes, updates, or upgrades, including testing and validation to minimize disruption.
Software Development Lifecycle (SDLC): Familiarity with SDLC methodologies, including Agile, DevOps, and Waterfall approaches, as they apply to application deployment and updates.
Troubleshooting and Debugging: Ability to diagnose issues in software and systems, with experience in using monitoring and logging tools.
Act as SME for the implementation of the module, hosting video conference calls, workshops, and other meetings as needed.
Run regular audits and QA testing to ensure the application is functioning as required.
Minimum Requirements
Minimum of 10 years' experience in Computer Science or related field required.
Minimum of 5 years' experience in SAP SuccessFactors EC.
Strong interpersonal, communication and presentation skills.
Familiarity with Project management principles and communication. Need to have a strong analytical mind and problem-solving skills.
Understanding of Microsoft Fabric, including Power Automate and Power BI.
Six Sigma training.
Knowledge of system design, development, implementation, and user support principles and practices.
Physical Requirements/Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access filing cabinets, office machinery, etc.
Walk short distances.
Reach above and/or below the shoulder.
Sit and/or stand for short or extended periods.
Lift/carry/move objects, files, and documents up to 25 pounds.
Work in an office environment using standard office equipment.
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
This position requires some travel; the ideal candidate can travel for key meetings and at leadership requests. Travel ~20%.
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Want to invest in your future?
401k program offered with company match!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Data Integrity Analyst
Remote job
YOUR PASSION, ACTIONS & FOCUS is our Strength.
Become one of our Contributors!
Join the KnipperHEALTH Team!
The Data Integrity Analyst will have the responsibility to monitor and ensure accuracy and reliability of Knipper, customer and client data. They are responsible for data validation between systems, translating business requirements into technical specifications, and developing data warehousing and modeling standards. They will ensure that all current and future systems are working together efficiently, both among internal departments and with external networks. They will contribute to data loading and/or validation in an order management system and an ERP. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills.
Fully remote opportunity for the right candidate, must be able to travel if necessary.
Responsibilities
Participate in full-cycle implementation including system design; building validation; training; implementation; go-live; optimization and maintenance.
Create and maintain business process documentation, requirements specifications, test scripts and training materials.
Conduct regular audits and assessments of data to identify inconsistencies and discrepancies.
Documents key information for analysis which includes downtime, peak order time periods, inventory accuracy and scheduling accuracy.
Day to day support to both internal and external teams and issue resolution.
Proactively analyze current processes to gain efficiencies and effectiveness.
Perform responsibilities in a professional manner, meeting company and divisional goals.
Communicate effective written and oral communication across multiple departments.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS:
Bachelor's degree or equivalent combination of education and experience.
Proven experience as a data analyst, data steward, or similar role, with a focus on data integrity and quality.
Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
Previous supply chain experience
PREFERRED EDUCATION AND EXPERIENCE
Proficiency in SQL and experience with data analysis tools and techniques.
Familiarity with data governance principles and practices.
Certification in data management or related field (e.g., Certified Data Management Professional, CDMP).
Experience with data quality management tools (e.g., Informatica, Talend, IBM InfoSphere).
Knowledge of regulatory requirements related to data integrity and privacy (e.g., GDPR, HIPAA)
KNOWLEDGE, SKILLS & ABILITIES:
Excellent written and verbal communication skills.
Excellent analytical, problem solving and decision-making skills.
Ability to accept changing workflows and unexpected demands requiring flexibility.
Ability to work under pressure and appropriately prioritize responsibilities.
Ability to work independently with minimal supervision.
Ability to develop collaborative working relationships.
Ability to prepare and write investigational reports for management review.
Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
Strong proficiency in Microsoft Office; Outlook, Excel and Teams
Proficient in use of computers and ability to learn internal software programs.
Attentive to details
Able to prioritize multiple tasks
PHYSICAL DEMANDS:
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Use of phone for communication
Sit for prolonged periods of time
Occasionally stoop, kneel, and crouch
Occasionally lift, carry, and move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer
Auto-ApplySr. or Technical Analyst II - Congestion Hedging- Remote Eligible
Remote job
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
Competitive and transparent pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
Relocation bonus (if applicable)
Hybrid working environment for positions that are eligible
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP
COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Technical Analyst II - Pay Range: $ 76,000 - $ 96,900
Sr. Technical Analyst - Pay Range: $ 95,200 - $ 123,700
Join our team as a Technical Analyst in Congestion Hedging!
Southwest Power Pool (SPP) is seeking a detail-oriented and analytical Technical Analyst - Congestion Hedging to join our Integrated Marketplace team. This position plays a critical role in the development, implementation, and analysis of Congestion Hedging markets including Auction Revenue Rights (ARRs) and Transmission Congestion Rights (TCRs).
The successful candidate will work closely with internal departments and external stakeholders to manage financial, operational, and regulatory aspects of the Congestion Hedging process. This role involves technical system oversight, market analysis, regulatory compliance, and stakeholder support.
Key Responsibilities:
Develop and support ARR/TCR tools and processes.
Operate and monitor TCR market activities.
Analyze auction results and funding performance.
Ensure compliance with regulations and internal controls.
Support audits and maintain documentation.
Collaborate with internal teams and external stakeholders.
Provide training, reporting, and technical support.
To be successful as a Technical Analyst in Congestion Hedging we're looking for:
Bachelor's degree in economics, mathematics, engineering or other related field
Technical Analyst II - Two (2) years of job-related work experience - not eligible for remote work
Sr Technical Analyst - Six (6) years of job-related experience with at least three (3) years of industry experience.
Proficient at organizing and conducting technical and analytical studies
Knowledge of electric market concepts and ability to apply understanding in unique analysis
Ability to support diverse team members, stakeholders and manage complex analysis projects
Strong facilitation skills
Strong organizational skills
Flexibility and ability to function with constantly changing and multiple priorities
Strong inter-personal and teamwork skills
Excellent written and verbal communication skills
Proficiency in business acumen and professional conduct
Competent working skills with communication and data handling software such as Microsoft Office© Word, Excel, Project and Access
Preferred:
Advanced degree in economics, math, engineering or other related field of study
Knowledge of electricity market, hedging strategy and software programming (VB, C, C++, SQL)
Experience with data handling and analysis of large data sets
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.
Travel Requirement:
This position requires moderate travel (approximately 10-15%)
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .
Full job descriptions will be made available to those selected for an interview.
Senior ERP Systems Analyst (SQL, PeopleCode, Upgrades), Remote - ITS-AdminSys-SolutionMgmt
Remote job
Senior ERP Systems Analyst (SQL, PeopleCode, Upgrades), Remote - ITS-AdminSys-SolutionMgmt - (2507173) Description Minimum Qualifications: Bachelor's Degree in Computer Science, Human Resources, or a related subject and five years' experience in HRIS or a similar role. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:.
At least 10 years experience.
At least one (1) year of experience in providing enterprise consulting services
Demonstrated Subject Matter Expert (SME) of software development lifecycle
PeopleSoft FSCM, FMS, HCM, or CS 9.2 experience
3rd party systems integration experience with clouds and on premise
Demonstrated experience in leading one or more Oracle implementation/upgrade/systems integration projects in recent versions (i.e. - 9.2)
Must have experience upgrading or implementing PeopleSoft FMS / FSCM, HCM or Campus Solutions Applications. Building integrations into Peoplesoft from 3rd party systems.
Job Summary:
The Senior ERP Systems Analyst evaluates how well the company's ERP system supports short and long-term corporate objectives while suggesting methods for improvement and increasing efficiency. The analyst is responsible for researching, designing, implementing, and maintaining ERP systems, as well as training employees on changes in systems and related change impacts. This position is responsible for providing advanced analysis and documentation, formulating logical statements of business and management problems, and providing solutions to problems utilizing more efficient operational procedure, workflow, and information technology solutions for institutional activities.
Job Duties:
A PeopleSoft Applications Specialist creates, maintains, and modifies applications, components, and interfaces for the PeopleSoft software suite. They also develop and integrate new PeopleSoft applications and modules.
Responsibilities:
Design, code, and test PeopleSoft applications
Develop and maintain integrations between PeopleSoft and other applications
Identify and plan for design and development risks
Create and support reports
Assist with upgrades and data mapping
Ensure data is protected and users can access it easily
Knowledge/Skills/Abilities:
SQL, PeopleCode, Integration Broker, Fluid UI, Upgrades and Migrations, preferrable understanding of Java, APIs, and Object Oriented Development.
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
Remote position: 8am to 5pm, and as needed on occasion.
Qualifications Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-WebsterWork Locations: 1230 - Webster (Clear Lake Center) 200 Blossom St. Webster 77598-1230Job: Information TechnologyOrganization: UTMB Health: RegularShift: StandardEmployee Status: Team Lead / TechnicalJob Level: Day ShiftJob Posting: Dec 17, 2025, 11:19:15 PM
Auto-ApplySenior IT Analyst
Remote job
Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 4,900 people worldwide. We are currently searching for Sr IT Analyst to join our team at our Corporate Business Systems Team. This position can be located at any one of our US locations and will be determined based on the successful candidate's location.
What you will do:
Design, test, debug, and implement new software application systems and enhancements to existing systems. Performs maintenance on existing software applications
Solves basic to highly complex technical problems and is called on to lead projects
Demonstrates in-depth knowledge and understanding of key functional areas
Leads multiple functional areas and responsible for delivery within the timing, budget, and scope of larger department initiatives
Responsible for answering and resolving support activities to department metrics and KPI's, providing corrective action recommendation when KPI's are not met.
Responsible for meeting individual yearly objectives for the IT department.
Ensures users of IT systems and technology receive timely and effective support.
Works within own department and across other departments to resolve support issues.
Delivers to plant / program launch activities in accordance with IT Risk and System policies.
Responsible for meeting deadlines in projects which align to the department strategy.
Responsible for system documentation in accordance with company systems implementation policies.
Leads risk management for the IT organization, elevating concerns when identified.
Adopts new and emerging technologies in their respective field of expertise, leads changes and upgrades to provide better service to their customers.
Demonstrates the ability to understand problems or business opportunities in their area of responsibility and can gather, document, and analyze relevant requirements.
Ensure documentation is produced in accordance with company standards and policies.
Follows documented audit controls and security procedures. Makes recommendations for continuous improvement and risk mitigation.
Leads the identification, development, analysis, documentation, and implementation of business use cases.
Prepares for, presents to, and leads business process or system walk-throughs.
Ensure users of their team's systems / technology are supported effectively and timely. Drive customer satisfaction and engagement for all systems and support services.
Leads the development of specifications and proposals.
Liaise with business/process owners and IT management on changes to the IT environments related to their team.
Interface with peers and other IT teams on multi-discipline projects ensuring any technical or operation challenges are not introduced during newer implementations or changes.
Understands systems methodology and can adapt to the methodology used by the group or groups to which support is provided.
Highlights required maintenance and upgrades as they arise to ensure any costs can properly be tracked and budgeted.
Performs analysis and support for assigned applications, sub-systems, or specific system modules.
Identifies areas where cost or resource waste could be eliminated and elevated to their direct management.
Responsible for building project plans and driving deadlines for projects in their own functional area.
Evaluates alternative solutions to meet business requirements, assist in development of cost - benefit analysis and making recommendations to team leaders or IT management.
Proactively plan for required maintenance and upgrades to ensure any costs can be identified, budgeted, and tracked.
Determines and documents the impact of a proposed change on business processes and systems in their area of responsibility and makes appropriate plans and or recommendations
Responsible for understanding and following development and implementation policies and procedures
Responsible for system documentation in accordance with company systems implementation policies.
Responsible for governing ERP support tickets related to responsible area.
Other duties as assigned
What you will gain as a part of the Auria Team:
An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
Parental Leave and Adoption and Surrogacy Benefits for salaried employees
Tuition Reimbursement available for eligible employees to continue education
Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
Salary Continuation & Long-Term Disability (LTD)
What you will bring:
BS degree with focus in IT or technical subject, preferred, or on the job experience
Minimum 5 years of manufacturing IT experience within the ERP environment. Plex, QAD, One Stream, Power BI, SQL preferred
Travel Requirements:
Ability to travel up to 50% of the time to Auria manufacturing facilities.
Knowledge, Skills, and Ability:
Enterprise solution delivery, team and technical agility, continuous learning culture, communication, adaptability and creative thinking problem solving. Ability to work from the shop floor to the front office with ease
Advanced knowledge and experience of the system life cycle methodology, quality assurance, project management, and relevant disciplines
Possesses advanced analytical, technical, and problem-solving skills and abilities
When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
Auto-ApplyInformation Systems Analyst - Public Works
Remote job
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and hereto learn more about San José.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran statusor any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************.
About the Department
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Public Works Department isseekingan individual whose values align with the values of the City's employees.
The Department of Public Worksis responsible fordelivering capital improvement projects for a wide variety of City facilities and infrastructure,maintaining City facilities and fleet assets,facilitatingand regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.
Position Duties
The Department of Public Works is recruiting to fill an Information Systems Analyst (ISA) position within the Enterprise GIS (Geographic Information Systems) team.
Salary range(s) for this classification is $141,894.48- $172,885.44annually. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall bedeterminedby the final candidates' qualifications and experience.
The Enterprise GIS teamoperatesout of the Department of Public Works but works across thecityto coordinate GIS efforts, lead multi-departmental GIS projects, geospatially-enable City business systems, and administer Enterprise GIS infrastructure for citywide use. Thecityhas standardized on a modern technology stack consisting of Windows Server, Esri ArcGIS platform,VertiGISStudio, Safe Software FME, and SQL Server enterprise geodatabases. Thecityhas an enterprise license agreement with Esri, and the Enterprise GIS teammaintainsa large Enterprise GIS server environment with public and internal-facing ArcGIS Server instances, complementary ArcGIS Portal and ArcGIS Online organizations, an SDE environment featuring a data catalog with over 1,000 feature classes, and integrations with dozens of business systems.
The ISA is a professional-level position in the IT professional management series and responsible for GIS system administration, database design, business system integration, application development, and implementation of large-scale enterprise projects. The position requiresa GIS professional withbroadtechnical experience as well as the ability to take initiative and direct others. The ideal candidate must be a strong individual contributor that is able to take full ownership of projects, designing solutions in alignment with City Enterprise GIS standards and industry best practices and working at a hands-on level to build, implement, and support such solutions. The positionalsodemands proven ability to troubleshoot and resolve complex technical issues with limited resources.Advanced knowledge of the ArcGIS platformand experience with GIS server administrationisrequired.Experience with VertiGISStudioand GISwebapplication developmentin an Esri environmentis highly desirable.
The GIS ISA reports to the Enterprise GIS Manager. This positionis responsible forprogramming that supports the development and maintenance of major applications used citywide.
Key responsibilities and duties may include,but are not limited to the following:
* AdministerEnterpriseGIS server environment (ArcGIS Enterprise,VertiGISStudio, FMEServer), including planning for and conducting system upgrades; applying and confirming patches; capacity planning and load testing; publishing and tuning services; managing backups; troubleshooting and resolving system issues; managing security policies, user accounts, roles, and permissions; andmaintainingsystem documentation.
* Meet with business owners and end users to gather and document requirementsfor GIS solutions.Design, build, and deploy mapping applicationson the ArcGIS platform. Provide documentation, training, and support to end users.
* Developandmaintainweb mapping applications using VertiGISStudio Web 5.x, including web map authoring, site configuration, and development of print templates, reports, and workflows.
* Develop andmaintaincomplex geoprocessing routines and ETL workbenches using FME and/or Python.
* Conduct data modeling and design activities for new datasets by analyzing inputs and developingappropriate schemasin alignment with City standards.
* Build and support GIS integrations with citybusiness systems.
* Lead large-scale, cross-department Enterprise GIS projects. Work collaboratively with departments to reduce program redundancies and support effective use of enterprise resources. Train end users on enterprise standards and best practices;provide development oversight and guidance.
In addition, this position is part of a team responsible for providing GIS support in the Emergency Operations Center (EOC) when activated. This position requires to work onsite, 5 days/week during probationary period. After successful completion of probation, new hires may be allowed to work remotely 1 day/week.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered foradditionalopportunities that mayutilizethe applicants from this recruitment.
Minimum Qualifications
Education:Abachelor's degreefrom an accredited college or university in arelevant field.
Experience:Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
Acceptable Substitutions:
* Additionalyears of increasingly responsibledirectly relatedwork experience may be substituted for education on a year-for-year basis.
* Completion of amaster's degreein a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
Certifications:
* Possession of a valid State of California driver's license may berequired.
* Certification as a Microsoft Certified Systems Engineer (MCSE), or equivalent certification from a professional organization, may be required, if assigned to positions working with computer networks.
Other Qualifications
The ideal candidate willpossessthe following competencies, asdemonstratedin past and current employment history. Desirable competencies for this position include:
Job Expertise-Demonstratesknowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Candidates must have advanced experience with the ArcGIS platform and VertiGISStudio.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Demonstrates ability to provide training to technical and non-technical users in small and large group settings and ability to produce technical documentation, such as system and application design documents, migration plans, standard operating procedures, and other technical policies and procedures.
Teamwork & Interpersonal Skills-Develops effective relationships with co-workers and supervisors by helping othersaccomplishtasks and using collaboration and conflict resolution skills.
Analytical Thinking -Approaches a problem or situation by using a logical, systematic, sequential approach. Demonstrates ability to isolate and resolve performance and other technical issues within a complex enterprise server environment.
Problem Solving-Approaches a situation or problem by defining the problem or issue;determinesthe significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Applies sound problem solving to the design and buildout of geospatial solutions by gathering requirements and selectingappropriate toolsand methods to deliver an efficient and cost-effective solution.
Project Management-Ensures support for projects and implements agency goals and strategicobjectives.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and cover letter. You must answer all questions to beconsidered,or your application may bedeemedincomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that the use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
Please upload a resume and cover letterthatoutlinesyour qualificationsand experience related to the ISA position outlined under Position Duties.
If you have questions about the duties of these positions, theselectionor hiring processes, please contact Diana Gonzalez at ****************************.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application.
AI and the Hiring Process
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning, research, and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials, liveassessments, and interviews. However,we value authenticity, accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge, skills, and experiences. While AI can supplement preparation, it cannotreplace the originality and judgment we look for in our employees. This ensuresfairness,transparency, and equityfor all applicants in the hiring process.
Information Delivery & Visualization Engineer
Remote job
Job Description for QlikView Developer:
Proficiency in QlikView scripting and development
Strong understanding of data modeling and ETL processes.
Experience with SQL and database architectures.
Familiarity with various data sources, including relational databases and flat files.
Excellent communication, analytical, and problem-solving skills.
Experience in agile development methodologies.
Experience with Qlik Management Console (QMC) and Qlik Sense administration is a plus Ability to work with cross-functional teams and understand business requirements
Auto-ApplyOperating Systems / Network Analyst 2
Remote job
Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2
Division/Department: Finance and Administration/Information Technology
Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly
FLSA Status: Non Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration: Renewable
This position must possess and maintain a current, valid Driver License: Yes
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Remote Work Type: On Campus
Work Hours: M-F 8-5 Flexible schedule when required.
SPECIAL INSTRUCTIONS TO APPLICANT:
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************.
To view SOU's very generous benefits and pension programs available to eligible positions, please visit ***************************************************************************************************************
Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees.
POSITION DESCRIPTION:
Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support.
Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position.
This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends.
Minimum Requirements
This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.
SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V).
Typical skills for each core function are cited below.
Operating Systems Analysis
Knowledge of internal operating system technology, computer operations and hardware, and network communications theory;
Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment;
Ability to use performance monitoring software and interpret results;
Ability to perform preventative and remedial maintenance to operating system(s);
Ability to interface/integrate campus defined operating system(s) with software and other systems;
Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications;
Knowledge of applications programming techniques and procedures;
Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code;
Ability to research and survey new products and/or releases, such as productivity tools;
Ability to establish and document operations procedures;
Knowledge of network operating systems and network architecture, configuration, and protocols;
Knowledge of client-server technologies.
Operating Systems Administration
Familiarity with scripting languages (PowerShell, Python, or Bash) for automation.
Knowledge of system management and security/control procedures;
Knowledge of database design, structure development, features, operations, programming, and data access principles;
Knowledge of data communication network architecture, configuration, protocols, and interfaces;
Knowledge of operating systems and storage capacity, including ability to perform capacity planning;
Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems;
Ability to develop and execute disaster recovery plans;
Ability to establish data security standards and procedures;
Ability to tune database systems and maintain database software.
Strong understanding of Active Directory or LDAP directory services.
Network Planning and Implementation
Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission;
Computer/video skills on specific applicable hardware and software; understanding of system functionality and components;
Specialized vendor training or licensing to meet a specified departmental need;
Ability to interpret data on system usage and develop engineering specifications to support changing service levels;
Ability to interpret and apply broad regulatory standards and technical specifications to assignments;
Ability to monitor and manage vendor relationships to ensure responsiveness and quality.
Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions
Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations
Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management)
Knowledge of essential network and system security concepts
Working understanding of firewalls and network ACLs
Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance)
Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites)
Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management)
Preferred Requirements
Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified.
Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday
Experience with the Box Enterprise file storage system
Experience with database systems (Oracle, MS SQL Server, MySQL)
Experience with high-availability clustering (MS, Novell, SQL Server).
Experience with enterprise directories (Active Directory, eDirectory, LDAP).
Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort).
Experience with enterprise storage systems (iSCSI, SANs, NAS)
Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM).
Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire).
Experience with configuration management software (Puppet, Chef, SaltStack).
Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager).
Experience working within enterprise Information Security frameworks to protect data and secure systems.
Essential Functions
Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
(80%) Shared Network and System Administration
Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance.
Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems.
The following duties are shared with the Infrastructure Services Manager and other team members:
Installation, upgrade, and maintenance of server hardware and operating systems.
Installation, upgrade, and maintenance of network security hardware and software.
Installation, upgrade, and maintenance of enterprise software.
Installation, upgrade, and maintenance of network storage.
Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware.
Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications.
General enterprise-level administration of all of the resources listed above, including monitoring and security.
Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position.
Maintain system documentation, including network diagrams, procedures, and configuration details
Responsible for designing and managing account creation and deletion processes.
Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC.
Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration.
Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation
(5%) Network Printing
Configure and maintain a network printing environment for the campus network.
Assist User Services staff with the creation of network printers.
Maintain print accounting and management software.
(5%) Data Backup and Recovery
Maintain a schedule of backup jobs for university systems.
Perform media rotation, and media lifecycle tasks.
Restore data as needed.
Maintain disaster recovery systems and associated procedures.
(10%) Technical Support
Troubleshoot network and enterprise application system problems.
Ensure system reliability and 7×24 operation of the network and other enterprise systems.
Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage.
Ensure that systems problems have been efficiently and effectively remedied.
Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed.
Plan and submit projects to Change Management for projects which may impact users, or the campus community.
Skills, Knowledge, and Abilities
Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
Demonstrated ability to provide training and direction to student assistants.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Knowledge of internal operating system technology, computer operations and hardware, and network communications theory
Ability to use performance monitoring software and interpret results.
Ability to perform preventative and remedial maintenance to operating system(s).
Ability to interface/integrate campus defined operating system(s) with software and other systems.
Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications.
Ability to establish and document operations procedures.
Knowledge of network operating system and network architecture, configuration, and protocols.
Knowledge of client server technologies.
Knowledge of data communication network architecture, configuration, protocols, and interfaces.
Knowledge of operating systems and storage capacity, including ability to perform capacity planning.
Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems.
Ability to develop and execute disaster recovery plans.
Ability to establish data security standards and procedures.
Ability to tune database systems and maintain database software.
Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.).
Knowledge of network traffic and performance parameters to interpret variance and service impact to users.
Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.).
Understanding of connectivity, system integration, and traffic issues.
General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements.
Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities.
Knowledge of telecommunications and video industry standards.
Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features).
Physical Demands
The position spends the majority of time in meetings, sitting, or working at a computer.
Occasional lifting of network servers, and other computer equipment.
Travel to technical training may occasionally be required.
Special Conditions
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
_________________________
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.
Auto-Apply