Telephone banker vs new accounts specialist

The differences between telephone bankers and new accounts specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone banker and a new accounts specialist. Additionally, a new accounts specialist has an average salary of $35,186, which is higher than the $33,399 average annual salary of a telephone banker.

The top three skills for a telephone banker include customer service, inbound calls and customer inquiries. The most important skills for a new accounts specialist are customer service, customer satisfaction, and real estate.

Telephone banker vs new accounts specialist overview

	Telephone Banker	New Accounts Specialist
Yearly salary	$33,399	$35,186
Hourly rate	$16.06	$16.92
Growth rate	-3%	-3%
Number of jobs	19,013	42,651
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 56%
Average age	41	41
Years of experience	12	12

Telephone banker vs new accounts specialist salary

Telephone bankers and new accounts specialists have different pay scales, as shown below.

	Telephone Banker	New Accounts Specialist
Average salary	$33,399	$35,186
Salary range	Between $25,000 And $43,000	Between $25,000 And $47,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between telephone banker and new accounts specialist education

There are a few differences between a telephone banker and a new accounts specialist in terms of educational background:

	Telephone Banker	New Accounts Specialist
Most common degree	High School Diploma, 34%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Telephone banker vs new accounts specialist demographics

Here are the differences between telephone bankers' and new accounts specialists' demographics:

	Telephone Banker	New Accounts Specialist
Average age	41	41
Gender ratio	Male, 32.2% Female, 67.8%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.6% Unknown, 2.9% Hispanic or Latino, 22.2% Asian, 9.1% White, 55.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.9% Unknown, 2.9% Hispanic or Latino, 21.8% Asian, 9.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	11%	11%

Differences between telephone banker and new accounts specialist duties and responsibilities

Telephone banker example responsibilities.

Manage a mortgage, banking and securities base lending pipeline for one of the top lending branches in the firm.
Handle incoming calls there are related to ATM cards such as closing and re-issuing.
Assist customer in opening new accounts, reactivating accounts and locating all bank branches and ATM on phone.
Identify opportunities for cross-selling of value-ad bank products and services while consistently exceeding quarterly referral and selling goals.
Provide notary service upon request.

New accounts specialist example responsibilities.

Manage a Salesforce database comprise of customer information, leads and potential sales opportunities.
Order ATM and debit cards, assist consumers with on-line banking program and update rate information on bank website.
Assist in daily oversight for central branch vault, teller drawer, and ATM.
Process distributions including checks, account transfers, fed fund wires, ACH and journal requests within require SLA.
Review daily ACH transactions report for accuracy and document transaction errors.
Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.

Telephone banker vs new accounts specialist skills

Common telephone banker skills

Customer Service, 21%
Inbound Calls, 9%
Customer Inquiries, 5%
Credit Card, 5%
Loan Applications, 4%
Financial Transactions, 4%

Common new accounts specialist skills

Customer Service, 26%
Customer Satisfaction, 8%
Real Estate, 8%
Outbound Calls, 6%
Account Maintenance, 6%
Credit Card Accounts, 5%

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Telephone Banker vs New Accounts Specialist

Updated January 8, 2025

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