Telephone clerk vs desk receptionist

The differences between telephone clerks and desk receptionists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone clerk and a desk receptionist. Additionally, a telephone clerk has an average salary of $34,549, which is higher than the $32,434 average annual salary of a desk receptionist.

The top three skills for a telephone clerk include customer service, inbound calls and computer system. The most important skills for a desk receptionist are scheduling appointments, customer service, and front desk.

Telephone clerk vs desk receptionist overview

	Telephone Clerk	Desk Receptionist
Yearly salary	$34,549	$32,434
Hourly rate	$16.61	$15.59
Growth rate	-	-
Number of jobs	66,738	41,301
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 66%
Average age	42	42
Years of experience	2	2

Telephone clerk vs desk receptionist salary

Telephone clerks and desk receptionists have different pay scales, as shown below.

	Telephone Clerk	Desk Receptionist
Average salary	$34,549	$32,434
Salary range	Between $24,000 And $49,000	Between $25,000 And $41,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between telephone clerk and desk receptionist education

There are a few differences between a telephone clerk and a desk receptionist in terms of educational background:

	Telephone Clerk	Desk Receptionist
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 66%
Most common major	Psychology	Business
Most common college	-	-

Telephone clerk vs desk receptionist demographics

Here are the differences between telephone clerks' and desk receptionists' demographics:

	Telephone Clerk	Desk Receptionist
Average age	42	42
Gender ratio	Male, 32.6% Female, 67.4%	Male, 25.5% Female, 74.5%
Race ratio	Black or African American, 13.0% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 6.4% White, 56.2% American Indian and Alaska Native, 0.9%	Black or African American, 10.8% Unknown, 4.4% Hispanic or Latino, 18.3% Asian, 6.7% White, 59.0% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between telephone clerk and desk receptionist duties and responsibilities

Telephone clerk example responsibilities.

Manage booking and statistical spreadsheets for mammography and cervical cancer screening outreach care projects.
Contact clients to verify directions to delivery location and enter information into AS400 database for drivers.
Assist patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Perform auto body repairs and troubleshot mechanical, hydraulic, and electrical problems utilizing computerize diagnostic equipment.

Desk receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Document and identify doctors' availability and schedule appointments utilizing AVImark scheduling software.

Telephone clerk vs desk receptionist skills

Common telephone clerk skills

Customer Service, 39%
Inbound Calls, 17%
Computer System, 13%
Customer Calls, 12%
Transferring Calls, 11%
Telephone Calls, 8%

Common desk receptionist skills

Scheduling Appointments, 24%
Customer Service, 21%
Front Desk, 15%
Check-In, 10%
Emergency Situations, 4%
Office Equipment, 4%