Underwriting service representative vs phone representative

The differences between underwriting service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an underwriting service representative and a phone representative. Additionally, an underwriting service representative has an average salary of $48,433, which is higher than the $42,827 average annual salary of a phone representative.

The top three skills for an underwriting service representative include insurance policies, customer service and customer inquiries. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Underwriting service representative vs phone representative overview

	Underwriting Service Representative	Phone Representative
Yearly salary	$48,433	$42,827
Hourly rate	$23.29	$20.59
Growth rate	-4%	-4%
Number of jobs	112,289	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Underwriting service representative vs phone representative salary

Underwriting service representatives and phone representatives have different pay scales, as shown below.

	Underwriting Service Representative	Phone Representative
Average salary	$48,433	$42,827
Salary range	Between $36,000 And $64,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between underwriting service representative and phone representative education

There are a few differences between an underwriting service representative and a phone representative in terms of educational background:

	Underwriting Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 60%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Underwriting service representative vs phone representative demographics

Here are the differences between underwriting service representatives' and phone representatives' demographics:

	Underwriting Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 32.1% Female, 67.9%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 7.3% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between underwriting service representative and phone representative duties and responsibilities

Underwriting service representative example responsibilities.

Process documentation within manage database systems and ImageRight system for the legal binding of commercial insurance risk.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Process documentation within manage database systems and ImageRight system for the legal binding of commercial insurance risk.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Underwriting service representative vs phone representative skills

Common underwriting service representative skills

Insurance Policies, 11%
Customer Service, 11%
Customer Inquiries, 6%
Risk Analysis, 6%
Underwriting Guidelines, 6%
Financial Statements, 6%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Underwriting Service Representative vs. similar jobs

Underwriting Service Representative related careers

Underwriting Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Underwriting Service Representative
Underwriting Service Representative vs Phone Representative

Updated January 8, 2025

Browse office and administrative jobs