Visitor services associate vs service desk associate

The differences between visitor services associates and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services associate and a service desk associate. Additionally, a visitor services associate has an average salary of $105,864, which is higher than the $40,699 average annual salary of a service desk associate.

The top three skills for a visitor services associate include visitor services, customer service and cash handling. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Visitor services associate vs service desk associate overview

	Visitor Services Associate	Service Desk Associate
Yearly salary	$105,864	$40,699
Hourly rate	$50.90	$19.57
Growth rate	-4%	-4%
Number of jobs	84,087	99,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Visitor services associate vs service desk associate salary

Visitor services associates and service desk associates have different pay scales, as shown below.

	Visitor Services Associate	Service Desk Associate
Average salary	$105,864	$40,699
Salary range	Between $77,000 And $144,000	Between $15,000 And $105,000
Highest paying City	Washington, DC	-
Highest paying state	Illinois	-
Best paying company	Massachusetts Institute of Technology	-
Best paying industry	Professional	-

Differences between visitor services associate and service desk associate education

There are a few differences between a visitor services associate and a service desk associate in terms of educational background:

	Visitor Services Associate	Service Desk Associate
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 33%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services associate vs service desk associate demographics

Here are the differences between visitor services associates' and service desk associates' demographics:

	Visitor Services Associate	Service Desk Associate
Average age	40	40
Gender ratio	Male, 30.8% Female, 69.2%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 19.3% Asian, 7.2% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services associate and service desk associate duties and responsibilities

Visitor services associate example responsibilities.

Hire, train, schedule, and manage a team of sixteen part-time brewery ambassadors.
Take visitation notes, submit to DCS
Keep up to date on HIPPA and OSHA laws and regulations.
Host travel writers and FAM tours to help promote tourism and attractions.
Provide hands-on parenting and life skills education to families within the DCS system.
Open and close POS register daily; including invoice and purchase order creation and processing.

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Visitor services associate vs service desk associate skills

Common visitor services associate skills

Visitor Services, 31%
Customer Service, 10%
Cash Handling, 9%
Membership Sales, 8%
Front Desk, 6%
POS, 5%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

Visitor Services Associate vs. similar jobs

Visitor Services Associate related careers

Visitor Services Associate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Visitor Services Associate
Visitor Services Associate vs Service Desk Associate

Updated January 8, 2025

Browse office and administrative jobs