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The differences between agency managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contact center manager has an average salary of $57,880, which is higher than the $55,080 average annual salary of an agency manager.
The top three skills for an agency manager include insurance products, training programs and lead generation. The most important skills for a contact center manager are professional development, IVR, and project management.
| Agency Manager | Contact Center Manager | |
| Yearly salary | $55,080 | $57,880 |
| Hourly rate | $26.48 | $27.83 |
| Growth rate | 6% | 6% |
| Number of jobs | 91,702 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
An agency manager works alongside a recruitment team to find new applicants for a company's vacancies. Agency managers typically work in companies that have both a high number of employees and a regular recruitment schedule. Creative industries, especially in film and TV productions, commonly have agency managers. An agency manager works as part of a human resource team to bring in talent that will be beneficial to a company. A keen understanding of human behavior and strong communication skills are both necessary for this position. A psychology degree could also be beneficial.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Agency managers and contact center managers have different pay scales, as shown below.
| Agency Manager | Contact Center Manager | |
| Average salary | $55,080 | $57,880 |
| Salary range | Between $28,000 And $106,000 | Between $28,000 And $119,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Cadence Design Systems | Capgemini |
| Best paying industry | - | - |
There are a few differences between an agency manager and a contact center manager in terms of educational background:
| Agency Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between agency managers' and contact center managers' demographics:
| Agency Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.0% Female, 41.0% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.8% Asian, 9.0% White, 65.2% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |