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This question is about general manager and director.
No, a general manager is not higher than a director. General managers typically report to directors of operation and are ranked just below them in a company's hierarchy.
The distinction between the two professions is defined by their education and experience. The superior ranking of a director of operations sometimes comes down to advanced degrees or certifications.
A director of operations may hold an MBA and/or project manager certification. Both of these qualifications can set them apart from a general manager.
The biggest distinction between a general manager and a director of operations is the amount of job experience they have. Only very few directors have less than ten years of experience. Because directors oversee general managers, it is important that they have worked in that capacity or are very familiar with the GM's duties.

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