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The differences between application support analysts and application support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an application support analyst and an application support specialist. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $81,820 average annual salary of an application support specialist.
The top three skills for an application support analyst include application support, customer service and troubleshoot. The most important skills for an application support specialist are application support, customer service, and troubleshoot.
| Application Support Analyst | Application Support Specialist | |
| Yearly salary | $92,078 | $81,820 |
| Hourly rate | $44.27 | $39.34 |
| Growth rate | 10% | 10% |
| Number of jobs | 173,440 | 118,322 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
Application support analysts and application support specialists have different pay scales, as shown below.
| Application Support Analyst | Application Support Specialist | |
| Average salary | $92,078 | $81,820 |
| Salary range | Between $67,000 And $125,000 | Between $52,000 And $127,000 |
| Highest paying City | New York, NY | Cupertino, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between an application support analyst and an application support specialist in terms of educational background:
| Application Support Analyst | Application Support Specialist | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between application support analysts' and application support specialists' demographics:
| Application Support Analyst | Application Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 61.6% Female, 38.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |