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The differences between application support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an application support analyst and a customer support analyst. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for an application support analyst include application support, customer service and troubleshoot. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Application Support Analyst | Customer Support Analyst | |
| Yearly salary | $92,078 | $65,147 |
| Hourly rate | $44.27 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 173,440 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Application support analysts and customer support analysts have different pay scales, as shown below.
| Application Support Analyst | Customer Support Analyst | |
| Average salary | $92,078 | $65,147 |
| Salary range | Between $67,000 And $125,000 | Between $42,000 And $99,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between an application support analyst and a customer support analyst in terms of educational background:
| Application Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between application support analysts' and customer support analysts' demographics:
| Application Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |