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Application support analyst vs implementation analyst

The differences between application support analysts and implementation analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an application support analyst, becoming an implementation analyst takes usually requires 4-6 years. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $82,268 average annual salary of an implementation analyst.

The top three skills for an application support analyst include application support, customer service and troubleshoot. The most important skills for an implementation analyst are client facing, data analysis, and shared services.

Application support analyst vs implementation analyst overview

Application Support AnalystImplementation Analyst
Yearly salary$92,078$82,268
Hourly rate$44.27$39.55
Growth rate10%9%
Number of jobs173,440108,170
Job satisfaction-4
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 71%
Average age4243
Years of experience26

What does an application support analyst do?

An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.

What does an implementation analyst do?

An implementation analyst is an individual who is responsible for conducting data analysis and software testing when a company is doing a software upgrade. Implementation analysts must ensure that the company has the appropriate equipment to meet its operational needs by determining which hardware and software they should use. They provide workshops and conduct education for trainers on the functionality of the product as well as to conduct tests to ensure the proper functionality of the product. Implementation analysts must also prepare budgets for proposed equipment or tailor their recommendations to fit an established budget.

Application support analyst vs implementation analyst salary

Application support analysts and implementation analysts have different pay scales, as shown below.

Application Support AnalystImplementation Analyst
Average salary$92,078$82,268
Salary rangeBetween $67,000 And $125,000Between $60,000 And $111,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateNew YorkNew Jersey
Best paying companyMetaOpenGov
Best paying industryFinanceTechnology

Differences between application support analyst and implementation analyst education

There are a few differences between an application support analyst and an implementation analyst in terms of educational background:

Application Support AnalystImplementation Analyst
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 71%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Application support analyst vs implementation analyst demographics

Here are the differences between application support analysts' and implementation analysts' demographics:

Application Support AnalystImplementation Analyst
Average age4243
Gender ratioMale, 64.2% Female, 35.8%Male, 49.4% Female, 50.6%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4%Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.1% Asian, 14.5% White, 58.8% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between application support analyst and implementation analyst duties and responsibilities

Application support analyst example responsibilities.

  • Manage the daily operation relate to MQ.
  • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
  • Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
  • Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
  • Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
  • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
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Implementation analyst example responsibilities.

  • Modify and create UNIX and TCL scripts to automate processes and to create utilities.
  • Manage service communication for patches/deployments through SharePoint and weekly emails for products.
  • Utilize extensive payroll and human resource knowledge to coordinate and manage multiple complex implementation projects simultaneously.
  • Maintain third-party software by building, testing, and distributing rpm packages to Linux workstations.
  • Used Microsoft Visio to maintain and update network diagrams, allowing network changes to be quickly document.
  • Analyze and resolve billing edits on billed/unbil accounts, verifying orders, determining medical necessity per CMS guidelines.
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Application support analyst vs implementation analyst skills

Common application support analyst skills
  • Application Support, 12%
  • Customer Service, 9%
  • Troubleshoot, 6%
  • Infrastructure, 5%
  • Java, 5%
  • Technical Support, 4%
Common implementation analyst skills
  • Client Facing, 19%
  • Data Analysis, 13%
  • Shared Services, 9%
  • Project Management, 8%
  • Customer Service, 6%
  • Process Improvement, 6%

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