Aquatic director vs call center manager

The differences between aquatic directors and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an aquatic director has an average salary of $39,785, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for an aquatic director include CPR, water safety and emergency situations. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Aquatic director vs call center manager overview

	Aquatic Director	Call Center Manager
Yearly salary	$39,785	$37,614
Hourly rate	$19.13	$18.08
Growth rate	10%	6%
Number of jobs	20,846	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does an aquatic director do?

An aquatic director is a person who manages swimming pools used in a facility such as a school or a university. It is the aquatics director's task to ensure safety in and around any pool, adhere to health protocols, and help promote and create pool-related activities. It is also the aquatic director's job to ensure that all safety protocols imposed by the school, university, or the state are followed and that all safety measures are observed. The aquatic director's added responsibility is to educate people on all safety policies, have an experienced lifesaver crew ready for emergencies and ensure the fun and experience of people using all aquatic facilities.

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

Aquatic director vs call center manager salary

Aquatic directors and call center managers have different pay scales, as shown below.

	Aquatic Director	Call Center Manager
Average salary	$39,785	$37,614
Salary range	Between $23,000 And $65,000	Between $23,000 And $60,000
Highest paying City	New York, NY	Baltimore, MD
Highest paying state	New Jersey	Maryland
Best paying company	The Medical Center Inc	Scantron
Best paying industry	-	Technology

Differences between aquatic director and call center manager education

There are a few differences between an aquatic director and a call center manager in terms of educational background:

	Aquatic Director	Call Center Manager
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 60%
Most common major	Kinesiology	Business
Most common college	University of Southern California	University of Pennsylvania

Aquatic director vs call center manager demographics

Here are the differences between aquatic directors' and call center managers' demographics:

	Aquatic Director	Call Center Manager
Average age	47	47
Gender ratio	Male, 47.0% Female, 53.0%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.2% White, 66.3% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between aquatic director and call center manager duties and responsibilities

Aquatic director example responsibilities.

Organize and run daily and evening group activities.
Earn certification as national trainer in aquatics, wellness, CPR and first aid.
Audit water instructors class curriculum (WSI, aerobics, physical therapy, AFYAP) and coach when necessary.
Check pool chemicals and maintain water quality, oversee all swimming activities and perform first aid and CPR as needed.
Maintain spreadsheets, payments, payroll, orientations, worker's compensation, terminations, hiring, & disciplinary forms.
Monitor and correct bi-weekly payroll.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Aquatic director vs call center manager skills

Common aquatic director skills

CPR, 24%
Water Safety, 8%
Emergency Situations, 8%
Adaptive, 6%
Safety Regulations, 5%
Kids, 5%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Executive Management Industry
Aquatic Director
Aquatic Director vs Call Center Manager

Updated January 8, 2025

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