Assistant front desk manager vs assistant front office manager

Differences between assistant front desk manager and assistant front office manager duties and responsibilities

Assistant front desk manager example responsibilities.

• Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
• Coordinate front desk, bell staff, door staff, and PBX department payroll and scheduling.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Facilitate large high profile events and emergency / crisis situations, provide personalized attention to VIP's.
• Process all credit applications for direct bill approval, all A/R & A/P, payroll and all administrative functions.
• Work closely with the hotel butlers to ensure all VIP guests' needs are met and taken care of.
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Assistant front office manager example responsibilities.

• Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
• Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
• Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Maintain cleanliness and organization of back office, front office, and front-office desk.
• Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.
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