Assistant front desk manager vs front desk lead

Differences between assistant front desk manager and front desk lead duties and responsibilities

Assistant front desk manager example responsibilities.

• Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
• Coordinate front desk, bell staff, door staff, and PBX department payroll and scheduling.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Facilitate large high profile events and emergency / crisis situations, provide personalized attention to VIP's.
• Process all credit applications for direct bill approval, all A/R & A/P, payroll and all administrative functions.
• Work closely with the hotel butlers to ensure all VIP guests' needs are met and taken care of.
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Front desk lead example responsibilities.

• Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Conduct in-person and telephone customer service, including guest check-in and booking reservations.
• Perform PBX duties in the absence of an operator
• Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
• Collect co-payments when necessary and answer any necessary questions if ask by patients.
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