Assistant front desk manager vs front desk manager

Differences between assistant front desk manager and front desk manager duties and responsibilities

Assistant front desk manager example responsibilities.

• Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
• Coordinate front desk, bell staff, door staff, and PBX department payroll and scheduling.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Facilitate large high profile events and emergency / crisis situations, provide personalized attention to VIP's.
• Process all credit applications for direct bill approval, all A/R & A/P, payroll and all administrative functions.
• Work closely with the hotel butlers to ensure all VIP guests' needs are met and taken care of.
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Front desk manager example responsibilities.

• Manage vendor relationships in support of CRM and sales reporting projects.
• Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
• Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
• Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.
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