Banking supervisor vs collection supervisor

Differences between banking supervisor and collection supervisor duties and responsibilities

Banking supervisor example responsibilities.

• Manage ACH group to make sure all files are sent correctly on electronic funding of accounts.
• Organize the QA for the bedside glucose monitoring.
• Train staff in compliance procedures to maintain proficiency with BSA compliance laws and regulations.
• Work closely with ATM vendor to ensure ATM up-time is within the contracted availability percentage.
• Work with the BSA department in ensuring that suspicious transactions are being log and investigate properly.
• Assume additional responsibilities of ACH coordinator.
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Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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