Billing representative vs customer service representative

The differences between billing representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a billing representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a billing representative has an average salary of $35,002, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a billing representative include patients, customer service and data entry. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Billing representative vs customer service representative overview

	Billing Representative	Customer Service Representative
Yearly salary	$35,002	$32,260
Hourly rate	$16.83	$15.51
Growth rate	-3%	-4%
Number of jobs	95,425	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 30%	High School Diploma, 33%
Average age	46	40
Years of experience	2	12

What does a billing representative do?

A billing representative assists with the overall operations of the organization's billing department. Billing representatives post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies. They also perform client accounts reconciliation as needed, monitor account receivables, review overdated balance, and notify clients of payment updates to ensure accurate and timely billing. A billing representative must have strong analytical and communication skills to manage clients' accounts, as well as comprehensive knowledge on the accounting industry to explain the payment terms and policies of an organization to a client.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Billing representative vs customer service representative salary

Billing representatives and customer service representatives have different pay scales, as shown below.

	Billing Representative	Customer Service Representative
Average salary	$35,002	$32,260
Salary range	Between $28,000 And $42,000	Between $25,000 And $41,000
Highest paying City	Worcester, MA	Des Moines, WA
Highest paying state	Massachusetts	Washington
Best paying company	Relevante	Oracle
Best paying industry	Technology	Insurance

Differences between billing representative and customer service representative education

There are a few differences between a billing representative and a customer service representative in terms of educational background:

	Billing Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 30%	High School Diploma, 33%
Most common major	Business	Business
Most common college	Stanford University	-

Billing representative vs customer service representative demographics

Here are the differences between billing representatives' and customer service representatives' demographics:

	Billing Representative	Customer Service Representative
Average age	46	40
Gender ratio	Male, 15.7% Female, 84.3%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.4% Unknown, 4.3% Hispanic or Latino, 19.9% Asian, 7.3% White, 57.2% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between billing representative and customer service representative duties and responsibilities

Billing representative example responsibilities.

Manage software programs for MSP accounts, monthly billing and EMC file transfers to Medicare.
Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Process orders in compliance with Medicare, Medicaid and private insurance verification guidelines; confirming customer's eligibility and insurance coverage.
Verify insurance eligibility for schedule appointments, and verify cash pricing for private pay patients who request cost by CPT code.
Submit and receive Medicare and Medicaid claims electronically on a daily basis.
Utilize extensive computer skills and coding knowledge to produce and submit physical therapy and occupational therapy claims through medicaid and medicare.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Billing representative vs customer service representative skills

Common billing representative skills

Patients, 18%
Customer Service, 13%
Data Entry, 6%
Medical Billing, 5%
Medicaid, 5%
Patient Accounts, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Billing Representative
Billing Representative vs Customer Service Representative

Updated January 8, 2025

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