Billing representative vs office representative

The differences between billing representatives and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a billing representative and an office representative. Additionally, a billing representative has an average salary of $35,002, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for a billing representative include patients, customer service and data entry. The most important skills for an office representative are patients, customer service, and phone calls.

Billing representative vs office representative overview

	Billing Representative	Office Representative
Yearly salary	$35,002	$32,535
Hourly rate	$16.83	$15.64
Growth rate	-3%	-5%
Number of jobs	95,425	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 30%	Bachelor's Degree, 47%
Average age	46	47
Years of experience	2	2

What does a billing representative do?

A billing representative assists with the overall operations of the organization's billing department. Billing representatives post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies. They also perform client accounts reconciliation as needed, monitor account receivables, review overdated balance, and notify clients of payment updates to ensure accurate and timely billing. A billing representative must have strong analytical and communication skills to manage clients' accounts, as well as comprehensive knowledge on the accounting industry to explain the payment terms and policies of an organization to a client.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Billing representative vs office representative salary

Billing representatives and office representatives have different pay scales, as shown below.

	Billing Representative	Office Representative
Average salary	$35,002	$32,535
Salary range	Between $28,000 And $42,000	Between $23,000 And $45,000
Highest paying City	Worcester, MA	New York, NY
Highest paying state	Massachusetts	New York
Best paying company	Relevante	Citi
Best paying industry	Technology	Agriculture

Differences between billing representative and office representative education

There are a few differences between a billing representative and an office representative in terms of educational background:

	Billing Representative	Office Representative
Most common degree	Bachelor's Degree, 30%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Stanford University	Western Carolina University

Billing representative vs office representative demographics

Here are the differences between billing representatives' and office representatives' demographics:

	Billing Representative	Office Representative
Average age	46	47
Gender ratio	Male, 15.7% Female, 84.3%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.4% Unknown, 4.3% Hispanic or Latino, 19.9% Asian, 7.3% White, 57.2% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between billing representative and office representative duties and responsibilities

Billing representative example responsibilities.

Manage software programs for MSP accounts, monthly billing and EMC file transfers to Medicare.
Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Process orders in compliance with Medicare, Medicaid and private insurance verification guidelines; confirming customer's eligibility and insurance coverage.
Verify insurance eligibility for schedule appointments, and verify cash pricing for private pay patients who request cost by CPT code.
Submit and receive Medicare and Medicaid claims electronically on a daily basis.
Utilize extensive computer skills and coding knowledge to produce and submit physical therapy and occupational therapy claims through medicaid and medicare.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Billing representative vs office representative skills

Common billing representative skills

Patients, 18%
Customer Service, 13%
Data Entry, 6%
Medical Billing, 5%
Medicaid, 5%
Patient Accounts, 4%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Billing Representative
Billing Representative vs Office Representative

Updated January 8, 2025

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