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Branch manager vs business relationship manager

The differences between branch managers and business relationship managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a branch manager and a business relationship manager. Additionally, a business relationship manager has an average salary of $87,741, which is higher than the $56,291 average annual salary of a branch manager.

The top three skills for a branch manager include customer satisfaction, business development and branch management. The most important skills for a business relationship manager are customer service, relationship management, and cash management.

Branch manager vs business relationship manager overview

Branch ManagerBusiness Relationship Manager
Yearly salary$56,291$87,741
Hourly rate$27.06$42.18
Growth rate17%17%
Number of jobs333,883114,003
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 75%
Average age4646
Years of experience88

What does a branch manager do?

Branch managers oversee the company's field office. This position is usually present in industries such as banking and food service. Branch managers are responsible for all aspects of the branch operations, including, but not limited to, finances, marketing, quality control, and human resources. They ensure that the goals of the branch are met in the most efficient way possible. They balance the needs of both the organization and the employees in the department. Branch managers are also expected to have a hand in training the employees to be useful members of the organization.

What does a business relationship manager do?

A business relationship manager is primarily responsible for improving the relationship between customers and businesses. Typically, it is their responsibility to develop strategies and business plans to strengthen client relationships, address issues and concerns, and perform corrective measures when necessary. There are instances when they have to reach out to clients through calls and correspondence, perform follow-up contacts to offer new services and opportunities, and provide industry advice or consultation. Furthermore, as a manager, it is essential to lead and encourage staff in the joint effort to reach target sales and improve client base.

Branch manager vs business relationship manager salary

Branch managers and business relationship managers have different pay scales, as shown below.

Branch ManagerBusiness Relationship Manager
Average salary$56,291$87,741
Salary rangeBetween $39,000 And $80,000Between $61,000 And $125,000
Highest paying CityOakland, CASan Francisco, CA
Highest paying stateAlaskaNew Jersey
Best paying companyFNBAstraZeneca
Best paying industryProfessionalTechnology

Differences between branch manager and business relationship manager education

There are a few differences between a branch manager and a business relationship manager in terms of educational background:

Branch ManagerBusiness Relationship Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 75%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Branch manager vs business relationship manager demographics

Here are the differences between branch managers' and business relationship managers' demographics:

Branch ManagerBusiness Relationship Manager
Average age4646
Gender ratioMale, 59.8% Female, 40.2%Male, 64.6% Female, 35.4%
Race ratioBlack or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.4% Asian, 7.8% White, 64.3% American Indian and Alaska Native, 0.3%Black or African American, 7.4% Unknown, 4.1% Hispanic or Latino, 14.2% Asian, 10.0% White, 63.9% American Indian and Alaska Native, 0.3%
LGBT Percentage11%11%

Differences between branch manager and business relationship manager duties and responsibilities

Branch manager example responsibilities.

  • Manage and coordinate a high volume sales pipeline from beginning to closing while ensuring all RESPA regulations are met.
  • Warehouse operations plus office duties, A/P, A/R.
  • Support A/R, A/P, and provide data analyzation from 12 branches to assist with annual budgeting projections/forecasting.
  • Provide leadership for sales, customer service, operations, compliance, and ethics as branch manager of an in-store branch.
  • Educate staff in areas of bank secrecy, bank regulations, and internal audit policy.
  • Train agents and managers using office generate PowerPoint presentations, company flip charts and training videos.
  • Show more

Business relationship manager example responsibilities.

  • Manage cross-selling and foster customer loyalty by ensuring value to these services.
  • Originate and structure commercial loans and manage credit risk both before and after loan origination.
  • Prepare and manage annual budget, perform financial reporting, complete tax returns, and manage personnel and payroll functions.
  • Manage a portfolio in various stages of workout including liquidation, refinancing, restructure, rehabilitation, bankruptcy and litigation.
  • Complete extensive executive training in business banking, with focus on commercial loan origination, deposits and treasury services.
  • Negotiate and procure supplies to maximize return on investment through use of RFP process.
  • Show more

Branch manager vs business relationship manager skills

Common branch manager skills
  • Customer Satisfaction, 8%
  • Business Development, 7%
  • Branch Management, 5%
  • Human Resources, 5%
  • Financial Statements, 5%
  • Performance Management, 4%
Common business relationship manager skills
  • Customer Service, 10%
  • Relationship Management, 7%
  • Cash Management, 6%
  • Risk Management, 6%
  • Business Development, 6%
  • Customer Relationships, 5%

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