Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between business analysts, support and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a business analyst, support, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $68,419 average annual salary of a business analyst, support.
The top three skills for a business analyst, support include project management, data analysis and business processes. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Business Analyst, Support | Support Analyst | |
| Yearly salary | $68,419 | $75,989 |
| Hourly rate | $32.89 | $36.53 |
| Growth rate | 11% | 10% |
| Number of jobs | 212,850 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Average age | 44 | 42 |
| Years of experience | 4 | 2 |
A business analyst/support is responsible for assisting with the company's project management procedures, ensuring that the processes meet the project deliverables timely and accurately. Business analysts/supports coordinate with the clients to update them with the project's progress and inform them of necessary adjustments as needed. They analyze the clients' specifications and requirements, plan technical solutions, and maintain materials and resources within the budget goals. A business analyst/support must have excellent communication and organizational skills, as well as quickly adapting to market changes and immediately resolve project inconsistencies together with the project team.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Business analysts, support and support analysts have different pay scales, as shown below.
| Business Analyst, Support | Support Analyst | |
| Average salary | $68,419 | $75,989 |
| Salary range | Between $45,000 And $103,000 | Between $50,000 And $114,000 |
| Highest paying City | Framingham, MA | Jersey City, NJ |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | City National Bank | The Citadel |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a business analyst, support and a support analyst in terms of educational background:
| Business Analyst, Support | Support Analyst | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Northwestern University | Stanford University |
Here are the differences between business analysts, support' and support analysts' demographics:
| Business Analyst, Support | Support Analyst | |
| Average age | 44 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.2% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 12% | 11% |