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The differences between call center managers and senior project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior project manager has an average salary of $110,947, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a senior project manager are project management, program management, and portfolio.
| Call Center Manager | Senior Project Manager | |
| Yearly salary | $37,614 | $110,947 |
| Hourly rate | $18.08 | $53.34 |
| Growth rate | 6% | 16% |
| Number of jobs | 123,791 | 183,210 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Senior project managers are experienced employees assigned to oversee a specific project in the organization. They manage the project from conception to execution. They are onboard the project from the ideation phase, providing valuable insights to ensure the success of the project. Senior project managers are also in charge of managing the budget, ensuring that the expected timelines are followed, adjusting strategies when needed, and guiding project team members. It is important for senior project managers to be good leaders and communicators. They should be able to balance the interests of all the stakeholders involved in the project. They should have good interpersonal skills and decision-making skills.
Call center managers and senior project managers have different pay scales, as shown below.
| Call Center Manager | Senior Project Manager | |
| Average salary | $37,614 | $110,947 |
| Salary range | Between $23,000 And $60,000 | Between $82,000 And $148,000 |
| Highest paying City | Baltimore, MD | San Francisco, CA |
| Highest paying state | Maryland | California |
| Best paying company | Scantron | Roku |
| Best paying industry | Technology | Technology |
There are a few differences between a call center manager and a senior project manager in terms of educational background:
| Call Center Manager | Senior Project Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and senior project managers' demographics:
| Call Center Manager | Senior Project Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 71.4% Female, 28.6% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |