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The differences between center specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Center Specialist | Client Relations Specialist | |
| Yearly salary | $33,648 | $39,902 |
| Hourly rate | $16.18 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Center specialists and client relations specialists have different pay scales, as shown below.
| Center Specialist | Client Relations Specialist | |
| Average salary | $33,648 | $39,902 |
| Salary range | Between $24,000 And $46,000 | Between $27,000 And $58,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | BP America Inc | McKinsey & Company Inc |
| Best paying industry | Finance | Real Estate |
There are a few differences between a center specialist and a client relations specialist in terms of educational background:
| Center Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and client relations specialists' demographics:
| Center Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |