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The differences between center specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Center Specialist | Customer Engagement Specialist | |
| Yearly salary | $33,648 | $41,014 |
| Hourly rate | $16.18 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Center specialists and customer engagement specialists have different pay scales, as shown below.
| Center Specialist | Customer Engagement Specialist | |
| Average salary | $33,648 | $41,014 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $64,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | BP America Inc | NVIDIA |
| Best paying industry | Finance | Health Care |
There are a few differences between a center specialist and a customer engagement specialist in terms of educational background:
| Center Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and customer engagement specialists' demographics:
| Center Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |