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The differences between center specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Center Specialist | Customer Relations Specialist | |
| Yearly salary | $33,648 | $37,827 |
| Hourly rate | $16.18 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Center specialists and customer relations specialists have different pay scales, as shown below.
| Center Specialist | Customer Relations Specialist | |
| Average salary | $33,648 | $37,827 |
| Salary range | Between $24,000 And $46,000 | Between $27,000 And $52,000 |
| Highest paying City | Boston, MA | Columbia, MD |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | BP America Inc | Deloitte |
| Best paying industry | Finance | Automotive |
There are a few differences between a center specialist and a customer relations specialist in terms of educational background:
| Center Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and customer relations specialists' demographics:
| Center Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |