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The differences between center specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a customer service specialist. Additionally, a center specialist has an average salary of $33,648, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Center Specialist | Customer Service Specialist | |
| Yearly salary | $33,648 | $33,238 |
| Hourly rate | $16.18 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Center specialists and customer service specialists have different pay scales, as shown below.
| Center Specialist | Customer Service Specialist | |
| Average salary | $33,648 | $33,238 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $42,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | BP America Inc | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a center specialist and a customer service specialist in terms of educational background:
| Center Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and customer service specialists' demographics:
| Center Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |