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The differences between center specialists and fulfillment specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a center specialist has an average salary of $33,648, which is higher than the $28,565 average annual salary of a fulfillment specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a fulfillment specialist are PET, HR, and customer service.
| Center Specialist | Fulfillment Specialist | |
| Yearly salary | $33,648 | $28,565 |
| Hourly rate | $16.18 | $13.73 |
| Growth rate | -4% | 1% |
| Number of jobs | 226,751 | 194,228 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 46% |
| Average age | 40 | 38 |
| Years of experience | 12 | - |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.
Center specialists and fulfillment specialists have different pay scales, as shown below.
| Center Specialist | Fulfillment Specialist | |
| Average salary | $33,648 | $28,565 |
| Salary range | Between $24,000 And $46,000 | Between $22,000 And $36,000 |
| Highest paying City | Boston, MA | Reno, NV |
| Highest paying state | New Hampshire | Washington |
| Best paying company | BP America Inc | General Electric |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a center specialist and a fulfillment specialist in terms of educational background:
| Center Specialist | Fulfillment Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and fulfillment specialists' demographics:
| Center Specialist | Fulfillment Specialist | |
| Average age | 40 | 38 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 47.3% Female, 52.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.4% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 6.4% White, 58.4% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 7% | 6% |