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The differences between center specialists and order specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a center specialist, becoming an order specialist takes usually requires 1-2 years. Additionally, an order specialist has an average salary of $35,107, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for an order specialist are order entry, purchase orders, and data entry.
| Center Specialist | Order Specialist | |
| Yearly salary | $33,648 | $35,107 |
| Hourly rate | $16.18 | $16.88 |
| Growth rate | -4% | - |
| Number of jobs | 226,751 | 193,329 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 44% |
| Average age | 40 | 43 |
| Years of experience | 12 | 2 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
Center specialists and order specialists have different pay scales, as shown below.
| Center Specialist | Order Specialist | |
| Average salary | $33,648 | $35,107 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $46,000 |
| Highest paying City | Boston, MA | Cranston, RI |
| Highest paying state | New Hampshire | New Hampshire |
| Best paying company | BP America Inc | Chemonics |
| Best paying industry | Finance | Health Care |
There are a few differences between a center specialist and an order specialist in terms of educational background:
| Center Specialist | Order Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and order specialists' demographics:
| Center Specialist | Order Specialist | |
| Average age | 40 | 43 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 6% |