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The differences between center specialists and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a senior customer service specialist. Additionally, a senior customer service specialist has an average salary of $35,466, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Center Specialist | Senior Customer Service Specialist | |
| Yearly salary | $33,648 | $35,466 |
| Hourly rate | $16.18 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Center specialists and senior customer service specialists have different pay scales, as shown below.
| Center Specialist | Senior Customer Service Specialist | |
| Average salary | $33,648 | $35,466 |
| Salary range | Between $24,000 And $46,000 | Between $29,000 And $41,000 |
| Highest paying City | Boston, MA | - |
| Highest paying state | New Hampshire | - |
| Best paying company | BP America Inc | - |
| Best paying industry | Finance | - |
There are a few differences between a center specialist and a senior customer service specialist in terms of educational background:
| Center Specialist | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and senior customer service specialists' demographics:
| Center Specialist | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |