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The differences between center specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a service specialist are patients, social work, and criminal justice.
| Center Specialist | Service Specialist | |
| Yearly salary | $33,648 | $44,150 |
| Hourly rate | $16.18 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 226,751 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Center specialists and service specialists have different pay scales, as shown below.
| Center Specialist | Service Specialist | |
| Average salary | $33,648 | $44,150 |
| Salary range | Between $24,000 And $46,000 | Between $27,000 And $71,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | BP America Inc | Ropes & Gray |
| Best paying industry | Finance | Technology |
There are a few differences between a center specialist and a service specialist in terms of educational background:
| Center Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center specialists' and service specialists' demographics:
| Center Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |