Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between center specialists and specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a center specialist, becoming a specialist takes usually requires 1-2 years. Additionally, a specialist has an average salary of $58,013, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a center specialist include patients, customer service and necessary paperwork. The most important skills for a specialist are patients, customer service, and work ethic.
| Center Specialist | Specialist | |
| Yearly salary | $33,648 | $58,013 |
| Hourly rate | $16.18 | $27.89 |
| Growth rate | -4% | 10% |
| Number of jobs | 226,751 | 358,433 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 49% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Center specialists and specialists have different pay scales, as shown below.
| Center Specialist | Specialist | |
| Average salary | $33,648 | $58,013 |
| Salary range | Between $24,000 And $46,000 | Between $32,000 And $104,000 |
| Highest paying City | Boston, MA | Jersey City, NJ |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | BP America Inc | The Citadel |
| Best paying industry | Finance | - |
There are a few differences between a center specialist and a specialist in terms of educational background:
| Center Specialist | Specialist | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between center specialists' and specialists' demographics:
| Center Specialist | Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 47.5% Female, 52.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |