Circulation representative vs contact representative

Differences between circulation representative and contact representative duties and responsibilities

Circulation representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Verify medicaid waive eligibility for non-emergency transportation.
• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.

Contact representative example responsibilities.

• Perform outbound telemarketing, marketing products and services to members and attain sale goals.
• Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
• Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
• Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
• Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
• Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.
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