Circulation representative vs customer care representative

The differences between circulation representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a circulation representative and a customer care representative. Additionally, a circulation representative has an average salary of $36,466, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a circulation representative include customer issues, data entry and word processing. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Circulation representative vs customer care representative overview

	Circulation Representative	Customer Care Representative
Yearly salary	$36,466	$32,912
Hourly rate	$17.53	$15.82
Growth rate	-4%	-4%
Number of jobs	96,530	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Circulation representative vs customer care representative salary

Circulation representatives and customer care representatives have different pay scales, as shown below.

	Circulation Representative	Customer Care Representative
Average salary	$36,466	$32,912
Salary range	Between $25,000 And $51,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between circulation representative and customer care representative education

There are a few differences between a circulation representative and a customer care representative in terms of educational background:

	Circulation Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Circulation representative vs customer care representative demographics

Here are the differences between circulation representatives' and customer care representatives' demographics:

	Circulation Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 29.8% Female, 70.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 6.3% White, 61.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between circulation representative and customer care representative duties and responsibilities

Circulation representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Verify medicaid waive eligibility for non-emergency transportation.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Circulation representative vs customer care representative skills

Common circulation representative skills

Customer Issues, 32%
Data Entry, 24%
Word Processing, 9%
Computer System, 8%
Customer Complaints, 6%
Library Materials, 6%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Circulation Representative vs. similar jobs

Circulation Representative related careers

Circulation Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Circulation Representative
Circulation Representative vs Customer Care Representative

Updated January 8, 2025

Browse office and administrative jobs