Claims clerk vs front office clerk

The differences between claims clerks and front office clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a claims clerk, becoming a front office clerk takes usually requires 1-2 years. Additionally, a claims clerk has an average salary of $32,815, which is higher than the $31,051 average annual salary of a front office clerk.

The top three skills for a claims clerk include data entry, customer service and clerical support. The most important skills for a front office clerk are patients, check-in, and data entry.

Claims clerk vs front office clerk overview

	Claims Clerk	Front Office Clerk
Yearly salary	$32,815	$31,051
Hourly rate	$15.78	$14.93
Growth rate	-3%	-5%
Number of jobs	78,588	163,789
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Associate Degree, 28%
Average age	44	47
Years of experience	4	2

What does a claims clerk do?

Claims clerks review the forms and documents for insurance claims to check for missing information and attachments. The data they obtain is entered into their database for safekeeping and quick retrieval. They should know the answers to their clients' questions about the regulations, policies, and procedures covered by their insurance policy. These clerks prepare documents that their agents use to present to their clients. When working for this position, a person must have the ability to communicate well and be familiar with computer applications.

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

Claims clerk vs front office clerk salary

Claims clerks and front office clerks have different pay scales, as shown below.

	Claims Clerk	Front Office Clerk
Average salary	$32,815	$31,051
Salary range	Between $27,000 And $39,000	Between $25,000 And $37,000
Highest paying City	-	Minneapolis, MN
Highest paying state	-	Alaska
Best paying company	-	Limbach
Best paying industry	-	Government

Differences between claims clerk and front office clerk education

There are a few differences between a claims clerk and a front office clerk in terms of educational background:

	Claims Clerk	Front Office Clerk
Most common degree	Bachelor's Degree, 31%	Associate Degree, 28%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Claims clerk vs front office clerk demographics

Here are the differences between claims clerks' and front office clerks' demographics:

	Claims Clerk	Front Office Clerk
Average age	44	47
Gender ratio	Male, 17.5% Female, 82.5%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	6%

Differences between claims clerk and front office clerk duties and responsibilities

Claims clerk example responsibilities.

Manage adding and removing vendors through claims automate system to ensure they are in compliance with IRS regulations.
File commercial, worker's comp, Medicare, and Medicaid claims to insurance carriers and employers.
Open and sort mail by claim types (HCPA UB 92 and T18).
Process medical HMO claims, POS claims, PPO claims and fee for service claims.
Review, scan, and file HCFA forms
Audit paper claims for accuracy in CPT and ICD9 codes.

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Front office clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
Verify releases of information according to HIPPA regulations.
Maintain confidentiality of patient information; abiding by HIPPA guidelines.
Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.

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Claims clerk vs front office clerk skills

Common claims clerk skills

Data Entry, 26%
Customer Service, 9%
Clerical Support, 7%
Computer System, 5%
Medical Claims, 4%
Process Claims, 4%

Common front office clerk skills

Patients, 34%
Check-In, 8%
Data Entry, 8%
Customer Service, 7%
Front Desk, 4%
Appointment Scheduling, 4%

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Updated January 8, 2025

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