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Claims clerk vs support clerk

The differences between claims clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a claims clerk, becoming a support clerk takes usually requires 1-2 years. Additionally, a support clerk has an average salary of $35,159, which is higher than the $32,815 average annual salary of a claims clerk.

The top three skills for a claims clerk include data entry, customer service and clerical support. The most important skills for a support clerk are customer service, data entry, and patients.

Claims clerk vs support clerk overview

Claims ClerkSupport Clerk
Yearly salary$32,815$35,159
Hourly rate$15.78$16.90
Growth rate-3%-5%
Number of jobs78,588163,168
Job satisfaction--
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 38%
Average age4447
Years of experience42

What does a claims clerk do?

Claims clerks review the forms and documents for insurance claims to check for missing information and attachments. The data they obtain is entered into their database for safekeeping and quick retrieval. They should know the answers to their clients' questions about the regulations, policies, and procedures covered by their insurance policy. These clerks prepare documents that their agents use to present to their clients. When working for this position, a person must have the ability to communicate well and be familiar with computer applications.

What does a support clerk do?

A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

Claims clerk vs support clerk salary

Claims clerks and support clerks have different pay scales, as shown below.

Claims ClerkSupport Clerk
Average salary$32,815$35,159
Salary rangeBetween $27,000 And $39,000Between $22,000 And $54,000
Highest paying City-San Diego, CA
Highest paying state-Hawaii
Best paying company-Los Alamos National Laboratory
Best paying industry-Government

Differences between claims clerk and support clerk education

There are a few differences between a claims clerk and a support clerk in terms of educational background:

Claims ClerkSupport Clerk
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college-Stanford University

Claims clerk vs support clerk demographics

Here are the differences between claims clerks' and support clerks' demographics:

Claims ClerkSupport Clerk
Average age4447
Gender ratioMale, 17.5% Female, 82.5%Male, 26.1% Female, 73.9%
Race ratioBlack or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0%
LGBT Percentage11%6%

Differences between claims clerk and support clerk duties and responsibilities

Claims clerk example responsibilities.

  • Manage adding and removing vendors through claims automate system to ensure they are in compliance with IRS regulations.
  • File commercial, worker's comp, Medicare, and Medicaid claims to insurance carriers and employers.
  • Open and sort mail by claim types (HCPA UB 92 and T18).
  • Process medical HMO claims, POS claims, PPO claims and fee for service claims.
  • Review, scan, and file HCFA forms
  • Audit paper claims for accuracy in CPT and ICD9 codes.
    • Show more

Support clerk example responsibilities.

  • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
  • Inform eligible or potentially eligible individuals with Medicaid cover service and how to use them.
  • Assist in development and creation of provider workshop materials to include manuals, PowerPoint presentations, and registration materials.
  • Organize and locate inventory and update companies QuickBooks.
  • Prepare subpoenas for document production, deposition and trial appearance/testimony.
  • Record results in database from medical questionnaires complete by individuals presenting Medicaid claims.
    • Show more

Claims clerk vs support clerk skills

Common claims clerk skills
  • Data Entry, 26%
  • Customer Service, 9%
  • Clerical Support, 7%
  • Computer System, 5%
  • Medical Claims, 4%
  • Process Claims, 4%
Common support clerk skills
  • Customer Service, 19%
  • Data Entry, 15%
  • Patients, 10%
  • Clerical Support, 6%
  • Medical Terminology, 6%
  • Office Equipment, 5%

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Updated January 8, 2025

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