Client care manager vs customer care manager

The differences between client care managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client care manager and a customer care manager. Additionally, a client care manager has an average salary of $42,832, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a client care manager include client care, home health and senior care. The most important skills for a customer care manager are patients, home health, and social work.

Client care manager vs customer care manager overview

	Client Care Manager	Customer Care Manager
Yearly salary	$42,832	$41,181
Hourly rate	$20.59	$19.80
Growth rate	28%	8%
Number of jobs	112,377	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

Client care manager vs customer care manager salary

Client care managers and customer care managers have different pay scales, as shown below.

	Client Care Manager	Customer Care Manager
Average salary	$42,832	$41,181
Salary range	Between $21,000 And $84,000	Between $28,000 And $59,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Adobe
Best paying industry	-	Telecommunication

Differences between client care manager and customer care manager education

There are a few differences between a client care manager and a customer care manager in terms of educational background:

	Client Care Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Client care manager vs customer care manager demographics

Here are the differences between client care managers' and customer care managers' demographics:

	Client Care Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 25.2% Female, 74.8%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 11.7% Unknown, 4.3% Hispanic or Latino, 14.2% Asian, 7.4% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	8%

Differences between client care manager and customer care manager duties and responsibilities

Client care manager example responsibilities.

Manage fiscal operations using industry-specific software, reviewing caregiver payroll for accuracy and billing clients.
Maintain high level of efficiency regarding payroll administration duties.
Assume a leadership role in meetings and training regarding staff education on state and institutional educational standards relate to child development.
Provide strategic public relations insight and consult with clients on analytic methodologies, reports, and ROI for media campaigns.
Facilitate service roadmaps discussions as well as monitored client contract SLA's, ensuring ITC compliance to contract service agreements.
Provide recommendations base on individual source performance and ROI.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Client care manager vs customer care manager skills

Common client care manager skills

Client Care, 18%
Home Health, 14%
Senior Care, 8%
Care Management, 6%
Customer Service, 6%
Care Services, 5%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Executive Management Industry
Client Care Manager
Client Care Manager vs Customer Care Manager

Updated January 8, 2025

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