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The differences between client care specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care specialist and a center specialist. Additionally, a center specialist has an average salary of $33,648, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a client care specialist include client care, PET and patients. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Client Care Specialist | Center Specialist | |
| Yearly salary | $29,660 | $33,648 |
| Hourly rate | $14.26 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 132,935 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Client care specialists and center specialists have different pay scales, as shown below.
| Client Care Specialist | Center Specialist | |
| Average salary | $29,660 | $33,648 |
| Salary range | Between $18,000 And $46,000 | Between $24,000 And $46,000 |
| Highest paying City | Irvine, CA | Boston, MA |
| Highest paying state | Alaska | New Hampshire |
| Best paying company | Bank of America | BP America Inc |
| Best paying industry | Finance | Finance |
There are a few differences between a client care specialist and a center specialist in terms of educational background:
| Client Care Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client care specialists' and center specialists' demographics:
| Client Care Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 20.3% Female, 79.7% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |