Client care specialist vs client relations specialist

The differences between client care specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a client care specialist include client care, PET and patients. The most important skills for a client relations specialist are client relations, customer service, and data entry.

Client care specialist vs client relations specialist overview

	Client Care Specialist	Client Relations Specialist
Yearly salary	$29,660	$39,902
Hourly rate	$14.26	$19.18
Growth rate	-4%	-4%
Number of jobs	132,935	200,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 64%
Average age	40	40
Years of experience	12	12

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

What does a client relations specialist do?

A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.

Client care specialist vs client relations specialist salary

Client care specialists and client relations specialists have different pay scales, as shown below.

	Client Care Specialist	Client Relations Specialist
Average salary	$29,660	$39,902
Salary range	Between $18,000 And $46,000	Between $27,000 And $58,000
Highest paying City	Irvine, CA	Washington, DC
Highest paying state	Alaska	New Jersey
Best paying company	Bank of America	McKinsey & Company Inc
Best paying industry	Finance	Real Estate

Differences between client care specialist and client relations specialist education

There are a few differences between a client care specialist and a client relations specialist in terms of educational background:

	Client Care Specialist	Client Relations Specialist
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	-	-

Client care specialist vs client relations specialist demographics

Here are the differences between client care specialists' and client relations specialists' demographics:

	Client Care Specialist	Client Relations Specialist
Average age	40	40
Gender ratio	Male, 20.3% Female, 79.7%	Male, 30.3% Female, 69.7%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care specialist and client relations specialist duties and responsibilities

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Client relations specialist example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Participate in training of new representatives by composing training manuals and PowerPoint presentations.
Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.
Educate clients regarding proper distributions according to IRS regulations.

Client care specialist vs client relations specialist skills

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

Common client relations specialist skills

Client Relations, 24%
Customer Service, 8%
Data Entry, 7%
Client Facing, 6%
Inbound Calls, 4%
Client Support, 4%

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Office and Administrative Industry
Client Care Specialist
Client Care Specialist vs Client Relations Specialist

Updated January 8, 2025

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