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The differences between client care specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care specialist and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a client care specialist include client care, PET and patients. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Client Care Specialist | Customer Service Specialist | |
| Yearly salary | $29,660 | $33,238 |
| Hourly rate | $14.26 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 132,935 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Client care specialists and customer service specialists have different pay scales, as shown below.
| Client Care Specialist | Customer Service Specialist | |
| Average salary | $29,660 | $33,238 |
| Salary range | Between $18,000 And $46,000 | Between $26,000 And $42,000 |
| Highest paying City | Irvine, CA | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Bank of America | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a client care specialist and a customer service specialist in terms of educational background:
| Client Care Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client care specialists' and customer service specialists' demographics:
| Client Care Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 20.3% Female, 79.7% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |