Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client care specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care specialist and a retention specialist. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a client care specialist include client care, PET and patients. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Client Care Specialist | Retention Specialist | |
| Yearly salary | $29,660 | $37,175 |
| Hourly rate | $14.26 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 132,935 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Client care specialists and retention specialists have different pay scales, as shown below.
| Client Care Specialist | Retention Specialist | |
| Average salary | $29,660 | $37,175 |
| Salary range | Between $18,000 And $46,000 | Between $28,000 And $48,000 |
| Highest paying City | Irvine, CA | Los Angeles, CA |
| Highest paying state | Alaska | California |
| Best paying company | Bank of America | Adobe |
| Best paying industry | Finance | Finance |
There are a few differences between a client care specialist and a retention specialist in terms of educational background:
| Client Care Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client care specialists' and retention specialists' demographics:
| Client Care Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 20.3% Female, 79.7% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |